Cisco 642-241 Online Practice Questions and Exam Preparation

Cisco 642-241 Online Questions & Answers

• Question 31:

  You need to design Cisco Unified Communications Manager 6.1(1) for normal calls and contact center calls. The customer requirement is to have approximately 250 simultaneous MOH sessions. What is the minimum server platform that you can use?

  A. standalone or co-resident MOH server using a Cisco MCS 7815 or equivalent
  B. standalone MOH server using a Cisco MCS 7815 or equivalent
  C. standalone or co-resident MOH server using a Cisco MCS 7835 or equivalent
  D. standalone MOH server using a Cisco MCS 7835 or equivalent
  A. standalone or co-resident MOH server using a Cisco MCS 7815 or equivalent

• Question 32:

  In the Cisco Unified Contact Center Enterprise solution, which two agent CTI desktop options support Transport Layer Security? (Choose two.)

  A. Cisco Agent Desktop
  B. CTI OS Agent Desktop using Java CIL
  C. CTI OS Agent Desktop using C++ CIL
  D. CTI OS Agent Desktop using .NET CIL
  A. Cisco Agent Desktop
  C. CTI OS Agent Desktop using C++ CIL

• Question 33:

  When using agent targeting rules in Cisco Unified Contact Center Enterprise 8.0(x), which statement is true?

  A. Agent device targets must be created for each phone that is used by an agent.
  B. Agent labels must be created for each routing client that can route calls to an agent.
  C. Agent extensions can be defined as a range, without having to build each device target.
  D. Agent targeting rules are not allowed with translation routes.
  C. Agent extensions can be defined as a range, without having to build each device target.

• Question 34:

  Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

  A. agents
  B. IVR ports
  C. PSTN gateway trunks
  D. MTP resources
  B. IVR ports
  C. PSTN gateway trunks

• Question 35:

  Which two of these are not parts of the Cisco Unified Communications Manager Release 6.1(1) device pool configuration? (Choose two.)

  A. primary Cisco Unified Communications Manager group
  B. SRST reference
  C. region
  D. SIP trunk
  E. Media Resource Group List
  A. primary Cisco Unified Communications Manager group
  D. SIP trunk

• Question 36:

  When using the Cisco Unified Communications Manager Extension Mobility feature with Cisco Unified Contact Center Enterprise, which two are the correct sequences for agent login and logout? (Choose two.)

  A. Log in to Extension Mobility and Cisco Agent Desktop at the same time.
  B. Log out of Extension Mobility followed by Cisco Agent Desktop.
  C. Log in to Extension Mobility followed by Cisco Agent Desktop.
  D. Log out of Cisco Agent Desktop followed by Extension Mobility.
  E. Log in to Cisco Agent Desktop followed by Extension Mobility.
  F. Log out of Extension Mobility and Cisco Agent Desktop at the same time.
  C. Log in to Extension Mobility followed by Cisco Agent Desktop.
  D. Log out of Cisco Agent Desktop followed by Extension Mobility.

• Question 37:

  The output of an ACD Peripheral Gateway and a Cisco Unified Communications Manager Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool provides three bandwidth values. How are they used?

  A. The three values are added together to get the total link that is required between the Peripheral Gateway and the call router.
  B. The High value is used to size the priority queue for the QoS tagging at AF31.
  C. The Medium and Low values are added together to size the priority queue for the QoS tagging at AF11.
  D. The High and Medium values are added together to size the priority queue for the QoS tagging at AF31.
  D. The High and Medium values are added together to size the priority queue for the QoS tagging at AF31.

• Question 38:

  Which node in a Cisco Unified Contact Center Enterprise system should be used to modify contact center configuration?

  A. Cisco Unified Contact Center Enterprise Logger
  B. Cisco Unified Contact Center Enterprise Call Router
  C. Cisco Unified Contact Center Enterprise NIC
  D. Cisco Unified Contact Center Enterprise Administrative Server
  E. Cisco Unified Contact Center Enterprise Peripheral Gateway
  D. Cisco Unified Contact Center Enterprise Administrative Server

• Question 39:

  When the Cisco Unified Contact Center Enterprise system transfers a call to the Cisco Unified IP IVR using a "Translation Route to VRU" node, which label is sent to the routing client?

  A. Cisco Unified IP IVR CTI route point
  B. Cisco Unified IP IVR CTI port
  C. Cisco Unified Communications Manager MTP
  D. Cisco Unified Communications Manager CTI route point
  D. Cisco Unified Communications Manager CTI route point

• Question 40:

  How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/ Child model with calls queued at the parent?

  A. in the parent Cisco Unified ICM system, using Agent Level Detail data
  B. in the parent Cisco Unified ICM system, using skill group data
  C. in the child Cisco Unified Contact Center Enterprise system, using call type data
  D. in the child Cisco Unified Contact Center Enterprise system, using services data
  A. in the parent Cisco Unified ICM system, using Agent Level Detail data