Cisco 642-241 Online Practice Questions and Exam Preparation

Cisco 642-241 Online Questions & Answers

• Question 21:

  Cisco provides a VRU Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

  A. to size the visible network that is required between the Peripheral Gateway and the call router
  B. to size the private network that is required between the Peripheral Gateway Side A and B
  C. to size the visible network that is required between the Peripheral Gateway and the Cisco Unified Communications Manager cluster
  D. to size the private network that is required between call routers A and B for this specific Peripheral Gateway traffic flow
  A. to size the visible network that is required between the Peripheral Gateway and the call router

• Question 22:

  Which two functions are performed by the Cisco Unified Contact Center Enterprise CTI options for agents? (Choose two.)

  A. controls call and agent state
  B. places outbound calls for agents in the Outbound Option Progressive mode
  C. presents information provided by the caller from the voice response system
  D. accepts Instant Messaging requests from third-party chat clients routed to the agent
  E. presents caller data to agent in pre-call whisper with the Cisco IP phone
  A. controls call and agent state
  C. presents information provided by the caller from the voice response system

• Question 23:

  In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is true?

  A. Cisco Unified Intelligence Center 8.0(x) includes an Event Viewer tool to display system error and warnings.
  B. WebView 8.0(x) reports can be automatically converted to Cisco Unified Intelligence Center 8.0(x) templates.
  C. Cisco Unified Intelligence Center 8.0(x) includes stock report templates for Cisco Unified Contact Center Express.
  D. WebView 8.0(x) does not include report templates for 15-minute-interval reports.
  D. WebView 8.0(x) does not include report templates for 15-minute-interval reports.

• Question 24:

  Which two Cisco Unified Contact Center Enterprise CTI solutions support silent monitoring of agent calls using desktop monitoring rather than VoIP Monitor servers? (Choose two.)

  A. Cisco Unified Contact Center Enterprise CTI Object Server Agent Desktop
  B. Cisco Unified Contact Center Enterprise Cisco Agent Desktop
  C. Cisco Unified Contact Center Enterprise Siebel CRM Connector
  D. Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition
  A. Cisco Unified Contact Center Enterprise CTI Object Server Agent Desktop
  B. Cisco Unified Contact Center Enterprise Cisco Agent Desktop

• Question 25:

  Which item is not a factor in determining bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router?

  A. busy hour call attempts
  B. number of skill groups per agent
  C. number of agents
  D. number of call types
  E. number of call and ECC variables
  D. number of call types

• Question 26:

  In a Cisco Unified Contact Center Enterprise 7.5(1) design, the customer requires that its agents be able to have personal lines (DID) as well as their agent extensions. Using the Cisco Unified Communications Manager 6.1(1) partition

  feature, how should the following agent phone be configured?

  Agent ACD linE. 4000 (DN)

  Agent DID linE. 5000 (personal line)

  Partition: Personal Allow personal calls

  Partition: ACDDN Allow Cisco Unified Contact Center Enterprise calls only

  A. Line 1: 4000 Partition Personal, Line 2: 4000 Partition ACDDN
  B. Line 1: 4000 Partition ACDDN, Line 2: 5000 Partition Personal
  C. Line 1: 4000 Partition ACDDN, Line 2: 4000 Partition Personal
  D. Line 1: 5000 Partition ACDDN, Line 2: 5000 Partition Personal
  B. Line 1: 4000 Partition ACDDN, Line 2: 5000 Partition Personal

• Question 27:

  Which three of these features are supported by the Cisco Unified Contact Center Enterprise Cisco Unified IP Phone Agent? (Choose three.)

  A. silent monitoring
  B. call recording
  C. Cisco Agent Desktop automated workflows
  D. Cisco Agent Desktop supervisor agent reskilling
  E. call center statistics
  A. silent monitoring
  B. call recording
  E. call center statistics

• Question 28:

  In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which two statements are true? (Choose two.)

  A. Each subscriber in the Cisco Unified Communications Manager cluster must have its own Peripheral Gateway configured locally to avoid JTAPI communication across the WAN.
  B. The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.
  C. Agents at remote locations must be registered to only one data center for their Cisco Unified IP phone connections if they are using the Cisco Agent Desktop.
  D. Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.
  E. Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.
  B. The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.
  E. Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.

• Question 29:

  Which two functions are provided by the Cisco Unified Contact Center Enterprise Cisco Agent and Supervisor Desktop software? (Choose two.)

  A. A supervisor can start recording of an agent call on demand.
  B. Agents can log in from Cisco IP phones.
  C. A supervisor can reskill an agent using a task button.
  D. Agents can change their passwords.
  A. A supervisor can start recording of an agent call on demand.
  B. Agents can log in from Cisco IP phones.

• Question 30:

  A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events will occur? (Choose two.)

  A. The Call Router Side B will stay active, while the Call Router Side A will go idle.
  B. The Call Router Side A will stay active, while Call Router Side B will go idle.
  C. There is no ability to make configuration changes nor write any historical data to Logger A from Call Router A.
  D. Both sides will go active.
  E. The system will operate as it did prior to failure.
  B. The Call Router Side A will stay active, while Call Router Side B will go idle.
  C. There is no ability to make configuration changes nor write any historical data to Logger A from Call Router A.