Cisco 600-460 Online Practice Questions and Exam Preparation

Cisco 600-460 Online Questions & Answers

• Question 31:

  Which option describes how many reason codes you can assign across all teams using Cisco Finesse?

  A. 50 sign-out reason codes and 50 not ready reason codes for a total of 100.
  B. A total of 100 sign-out reason codes and not ready reason codes.
  C. There is no limit. You can assign as many reason codes as you like.
  D. 100 sign-out reason codes and 100 not ready reason codes for a total of 200.
  D. 100 sign-out reason codes and 100 not ready reason codes for a total of 200.

• Question 32:

  Refer to the exhibit.

  

  Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting.

  Which call is answered first?

  A. The call that traversed through the A path.
  B. The call that traversed through the B path.
  C. The call that traversed through the C path.
  D. The call that traversed through the D path.
  A. The call that traversed through the A path.

• Question 33:

  The current operating status for multiple devices is displayed in the Cisco Unified Customer Voice Portal OAMP Control Center tab within the Operations Console web page.

  Which three devices show an operating status? (Choose three.)

  A. Cisco Unified Communications Manager
  B. Cisco Unified CVP reporting server
  C. SIP proxy server
  D. Cisco Unified CVP call server
  E. Cisco Unified Contact Center Enterprise server
  F. VXML gateway
  G. Cisco Unified CVP VXML server
  B. Cisco Unified CVP reporting server
  D. Cisco Unified CVP call server
  G. Cisco Unified CVP VXML server

• Question 34:

  When using the Play Media micro-application, which parameter automatically generates the media file name for an agent greeting?

  A. -g
  B. -a
  C. -aa
  D. -ag
  B. -a

• Question 35:

  Which option best describes the issue with a call failing at the Send to VRU node in a comprehensive Cisco CVP deployment?

  A. Call type is not mapped to the ICM script.
  B. VRU label in the CVP dial plan does not match the dial peer on the VXML gateway.
  C. CVP server is running on temporary licenses.
  D. VXML application is not deployed to the CVP servers.
  B. VRU label in the CVP dial plan does not match the dial peer on the VXML gateway.

• Question 36:

  When performing an update to Cisco UCCE solution, which components do not need to be upgraded together during the same maintenance window?

  A. Call router and peripheral gateway
  B. Administrative workstation and HDS-DDS
  C. Call router and logger
  D. Call router and administrative workstation
  A. Call router and peripheral gateway

• Question 37:

  Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?

  A. dbagent
  B. opcs
  C. ccagent
  D. mds
  C. ccagent

• Question 38:

  Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

  A. 100 ms, 3 heartbeats
  B. 100 ms, 5 heartbeats
  C. 400 ms, 3 heartbeats
  D. 400 ms, 5 heartbeats
  E. The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator
  B. 100 ms, 5 heartbeats

• Question 39:

  Which three options dictate that MicroApps are not sufficient and require Call Studio for a Call Flow scripting? (Choose three.)

  A. agent greeting
  B. Courtesy Callback
  C. Video prompt
  D. recording a.wav file
  E. agent whisper
  F. IVR Outbound option
  B. Courtesy Callback
  C. Video prompt
  D. recording a.wav file

• Question 40:

  Which microapps can capture DTMF from the caller in the CVP environment?

  A. Menu and Get Digits
  B. Menu, play Media, and get Digits
  C. Play Media, Get Speech, and Get Digits
  D. Get Speech, Menu, and get Digits
  D. Get Speech, Menu, and get Digits