Cisco 600-460 Online Practice Questions and Exam Preparation

Cisco 600-460 Online Questions & Answers

• Question 21:

  Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings.

  Which service must be restarted for changes to take effect?

  A. Cluster Manager
  B. System Application Agent
  C. Cisco DB
  D. Cisco Tomcat
  E. Cisco Dirsync
  D. Cisco Tomcat

• Question 22:

  Which two methods ensure that Cisco UCCE route requests that experience unexpected scripting conditions are counted as default - routed rather than errors in call type reports? (Choose two.)

  A. Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.
  B. Use script end node instead of release call.
  C. Configure default labels for each skill group.
  D. In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.
  E. Configure default labels for each dialed number.
  A. Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.
  E. Configure default labels for each dialed number.

• Question 23:

  You have deployed a VXML application named MyVXMLApp.

  Which variable name must be passed using one of the user.microapp.ToExtVXML ECC variables?

  A. appname=MyVXMLApp
  B. app=MyVXMLapp
  C. vxmlapp=MyVXMLApp
  D. application=MyVXMLApp
  D. application=MyVXMLApp

• Question 24:

  Which tool can be used to monitor transcoders in a CVP mixed codec environment?

  A. Performance Monitor
  B. Operations Console
  C. Real-Time Monitoring Tool
  D. VXML gateway statistics tool
  C. Real-Time Monitoring Tool

• Question 25:

  With Courtesy Callback, what does it mean to have a value "0" in Maximum Callbacks Per Calling Number?

  A. Courtesy Callbacks start when "0" calls are in the queue.
  B. No Courtesy Callbacks are allowed.
  C. Callbacks have been temporarily suspended for dialed number.
  D. Any number of callbacks are allowed.
  D. Any number of callbacks are allowed.

• Question 26:

  Cisco UCCE is deployed with Cisco Finesse and you make changes to CTI Server or UCCE Administration. Which service must be restarted for changes to take effect?

  A. Cluster Manager
  B. Cisco Dirsync
  C. Cisco Finesse Tomcat
  D. System Application Agent
  E. Cisco DB
  C. Cisco Finesse Tomcat

• Question 27:

  Which option is needed is needed to "user.microapp.media_server=http://mediaserver value on ICM scripts prior to release of 10.x?

  A. Mapping an IP address to hostname on Cisco UCCE
  B. CVP to route calls to "mediaserver"
  C. No default "mediaserver" in CVP configuration
  D. Mapping an IP address to hostname on VXML gateway
  D. Mapping an IP address to hostname on VXML gateway

• Question 28:

  Which two ICM scripting nodes support dynamic setting? (Choose two.)

  A. Percent Allocation
  B. Precision Queue
  C. Skill Group
  D. Peripheral gateway
  E. Call Type
  B. Precision Queue
  E. Call Type

• Question 29:

  Which two actions are needed to enable VXML application detail reporting? (Choose two.)

  A. Enable reporting for CVP VXML Server as well as VXML Application detail.
  B. Deploy CVP reporting server then associate CVP Call Server to the CVP reporting server.
  C. Set user.vxml_detail_rpt_Serv to value 1.
  D. Set user.vxml_detail_rpt_Serv to value 0.
  E. Enable Report Data Exclusive Filtering.
  A. Enable reporting for CVP VXML Server as well as VXML Application detail.
  B. Deploy CVP reporting server then associate CVP Call Server to the CVP reporting server.

• Question 30:

  Which option lists the minimum extended call variables that are needed for Cisco Unified Customer Voice Portal Agent Greetings?

  A. user.ToExtVXML, user. app_media_lib, user.input_type
  B. user.microapp.ToExtVXML, user.microapp.app_media_lib, user.microapp.input_type
  C. user.microapp.FromExtVXML, user.microapp.app_media_lib, user.microapp.input_type
  D. user.microapp.ToExtVXML, user.microapp.app.media_Server, user.microapp.locale
  E. user.microapp.FromExtVXML, user.microapp.app.media_Server, user.microapp.input_type
  B. user.microapp.ToExtVXML, user.microapp.app_media_lib, user.microapp.input_type