Cisco 600-455 Online Practice Questions and Exam Preparation

Cisco 600-455 Online Questions & Answers

• Question 21:

  Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)

  A. An additional voice gateway is required for Silent Monitoring.
  B. They extend and connect.
  C. They perform call control features (example: Hold/Conference/Transfer) only from the agent desktop.
  D. They are limited only to PSTN phones and mobile phone; IP phones are not supported.
  A. An additional voice gateway is required for Silent Monitoring.
  C. They perform call control features (example: Hold/Conference/Transfer) only from the agent desktop.

• Question 22:

  In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. Which option is the recommended configuration (AW type) for these two machines?

  A. 1 - Primary Distributor AW, 1 - Secondary Distributor AW
  B. 1 - Primary Distributor AW, 1 - Client AW
  C. 1 - Secondary Distributor AW, 1 - Client AW
  D. 2 - Client AWs
  E. 2 - Secondary Distributor AWs
  F. 1 - Primary Client AW, 1 - Secondary Client AW
  A. 1 - Primary Distributor AW, 1 - Secondary Distributor AW

• Question 23:

  Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

  A. basic call control (answer, hold, retrieve, end, and make call)
  B. advanced call control (consultation, transfer after consult, conference after consult)
  C. agent historical reports
  D. ready and login reason codes
  E. phonebooks and workflows
  F. desktop for third-party ACD
  A. basic call control (answer, hold, retrieve, end, and make call)
  B. advanced call control (consultation, transfer after consult, conference after consult)
  E. phonebooks and workflows

• Question 24:

  Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

  A. SIP trunk alternate destination routing (ADR) must be disabled for REFER.
  B. An application-controlled alternative is to set an ECC variable (user.sip.refertransfer) to the value y in the Unified ICM script.
  C. Router requery on a failed SIP Refer transfer where the survivability service is not handling the SIP Refer request
  D. Direct Refer transfer using label works only if Send to VRU node is NOT used before the Refer.
  E. Unified ICM sends Unified CVP a routing label with a format of rfXXXX
  F. Standalone Cisco Unified CVP with ICM Lookup label.
  B. An application-controlled alternative is to set an ECC variable (user.sip.refertransfer) to the value y in the Unified ICM script.
  C. Router requery on a failed SIP Refer transfer where the survivability service is not handling the SIP Refer request
  F. Standalone Cisco Unified CVP with ICM Lookup label.

• Question 25:

  When you deploy Cisco Unified CCE on Cisco UCS C-Series Servers, which statement about the connectivity of the upstream switches is true?

  A. You can connect the Cisco UCS C-Series Servers to stacked Layer 2 switches (having multiple Layer 2 switches for HA but in a stackable configuration).
  B. You can connect to two or more Layer 2 upstream switches.
  C. You can connect to only one Layer 2 upstream switch per Cisco UCS C-Series Server.
  D. Cisco UCS C-Series Server does not support Layer 2 upstream switches.
  B. You can connect to two or more Layer 2 upstream switches.

• Question 26:

  In Cisco Finesse, which two workflow action types can be configured via the administration page? (Choose two.)

  A. Agent Notification
  B. Browser Pop
  C. Timer Action
  D. HTTP Request
  E. Run Macro
  B. Browser Pop
  E. Run Macro

• Question 27:

  Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)

  A. agents B. IVR ports
  C. PSTN gateway trunks
  D. reporting ports
  E. estimated wait
  C. PSTN gateway trunks

• Question 28:

  Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)

  A. transfer call routing from agent to agent
  B. CTI data on Cisco Agent Desktop screen pop
  C. Courtesy Callback
  D. Cisco Mobile Agents
  E. Cisco Extension Mobility for agents
  F. call queuing
  A. transfer call routing from agent to agent
  D. Cisco Mobile Agents
  E. Cisco Extension Mobility for agents

• Question 29:

  Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?

  A. when the call is routed to an agent
  B. when the call is first post-routed from Cisco Unified Customer Voice Portal
  C. when the call terminates and data is written to the Cisco TCD table
  D. when a call-routing script hits the first Queue to Skill Group node
  B. when the call is first post-routed from Cisco Unified Customer Voice Portal

• Question 30:

  Which option initiates Test Other Side in the Cisco Contact Center Enterprise solution?

  A. Side A OPC
  B. Side A MDS
  C. Side B OPC
  D. Side B MDS
  E. OPC with disabled clock
  F. MDS with the disabled clock
  F. MDS with the disabled clock