Cisco Cisco Certifications 500-450 Questions & Answers

• Question 51:

  Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the PG jgw1 log file.

  

  Which option describes the likely cause of this error?

  A. PG user does not have “Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group” role.

  B. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.

  C. MAC address of the phone not associated with PG user.

  D. Phone Join Across Lines feature is enabled.

  E. Phone IPv6 feature is enabled.

  Correct Answer: A

• Question 52:

  Refer to the exhibit.

  

  While a Whisper Announcement call is being troubleshooted, the Cisco UCCE Peripheral Gateway PIM log is captured.

  Which option describes what the log file indicates?

  A. The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.

  B. The MR PIM gets notification that the Whisper Announcement is done and sends the established event to the OPC.

  C. The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to the OPC.

  D. The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the caller.

  E. The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.

  Correct Answer: A

• Question 53:

  With Courtesy Callback, what does it mean to have a value “0” in Maximum Callbacks Per Calling Number?

  A. Courtesy Callbacks start when “0” calls are in the queue.

  B. No Courtesy Callbacks are allowed.

  C. Callbacks have been temporarily suspended for dialed number.

  D. Any number of callbacks are allowed.

  Correct Answer: D

  Reference:

  http://128.107.245.145/media/media/LABCCT-2012_UCCE_-_Hands-on-CVVB-And-CVP_features_2.pdf

  page 52

• Question 54:

  In the Cisco UCCE solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?

  A. Configure media routing peripheral, dialer. Install media routing peripheral gateway dialer, dialer.

  B. Configure dialer, port map, media routing peripheral gateway. Install dialer, media routing peripheral gateway.

  C. Install media routing peripheral gateway, dialer. Configure media routing peripheral gateway, dialer.

  D. Install dialer, media routing peripheral gateway. Configure dialer, port map, media routing peripheral gateway.

  Correct Answer: B

• Question 55:

  Which command is used to check the replication status of a Cisco Unified Intelligence Center cluster?

  A. show dbreplication status

  B. utils dbreplication summary

  C. utils dbreplication runtimestate

  D. utils dbreplication

  Correct Answer: C

• Question 56:

  Which two options are prerequisites for the Cisco Finesse Platform installation wizard to succeed? (Choose two.)

  A. HTTPS redirect disabled

  B. Access to a Network Time Protocol server

  C. Access to the Internet

  D. Preconfigured domain name server and have set up forward and reverse DNS resolution

  E. AWDB database configured and online

  F. Cisco Finesse HTTPS redirect enabled

  Correct Answer: BD

• Question 57:

  Which option is needed is needed to “user.microapp.media_server=http://mediaserver value on ICM scripts prior to release of 10.x?

  A. Mapping an IP address to hostname on Cisco UCCE

  B. CVP to route calls to “mediaserver”

  C. No default “mediaserver” in CVP configuration

  D. Mapping an IP address to hostname on VXML gateway

  Correct Answer: D

• Question 58:

  In a Cisco Unified Contact Center Enterprise deployment, callers report intermittent voice-quality issues. What might cause this problem?

  A. The Cisco voice gateways have too few trunks to accept the inbound calls.

  B. The Cisco Finesse is locking up because of a virus.

  C. The system has too few DSP transcoding resources to support all the calls across the WAN.

  D. Cisco Unified Communications Manager has too few conference bridge resources.

  E. A different voice codec is used by the caller and the agent.

  Correct Answer: C

• Question 59:

  When using the Play Media micro-application, which parameter automatically generates the media file name for an agent greeting?

  A. -g

  B. -a

  C. -aa

  D. -ag

  Correct Answer: B

• Question 60:

  Which option lists the minimum extended call variables that are needed for Cisco Unified Customer Voice Portal Agent Greetings?

  A. user.ToExtVXML, user. app_media_lib, user.input_type

  B. user.microapp.ToExtVXML, user.microapp.app_media_lib, user.microapp.input_type

  C. user.microapp.FromExtVXML, user.microapp.app_media_lib, user.microapp.input_type

  D. user.microapp.ToExtVXML, user.microapp.app.media_Server, user.microapp.locale

  E. user.microapp.FromExtVXML, user.microapp.app.media_Server, user.microapp.input_type

  Correct Answer: B