Cisco Cisco Certifications 500-450 Questions & Answers

• Question 61:

  Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose three.)

  A. The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292.

  B. The second number calls the Whisper Announcement itself. The CVP default for this number is 9191919100.

  C. The second number calls the Whisper Announcement itself. The CVP default for this number is 9292929200.

  D. As an option, set the dial plan with 9191*.

  E. As an option, set the dial plan with 9292*.

  F. The Whisper Announcement dialed number is always an extension of the Ringtone dialed number with

  an extra two zeros at the end.

  Correct Answer: BDF

• Question 62:

  Refer to the exhibit.

  

  In Cisco Finesse 10.0 and beyond, a workflow is created for an Outbound Option call. Which condition must be added to ensure that the workflow can distinguish between the Outbound Option call and an agent-initiated outbound call?

  A. callVariable1 is not equal to 1.

  B. BAStatus is not empty.

  C. BAAccountNumber is not empty.

  D. BAStatus is not equal to 1.

  E. BACampaign is not empty.

  Correct Answer: B

• Question 63:

  Refer to the exhibit.

  

  Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting.

  Which call is answered first?

  A. The call that traversed through the A path.

  B. The call that traversed through the B path.

  C. The call that traversed through the C path.

  D. The call that traversed through the D path.

  Correct Answer: A

• Question 64:

  Refer to the exhibit.

  

  In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the Jgw1log file.

  Which option describes the likely cause of this error?

  A. MAC address of the phone not associated with PG user.

  B. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.

  C. In the peripheral gateway, Agent Phone Line Control not set to "All Lines".

  D. Phone Join Across Lines feature is enabled.

  E. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.

  Correct Answer: B

• Question 65:

  Which option lists the settings in the registry to enable IPsec logging with Cisco Unified ICM?

  A. Add Key = IPSec; DWORD Value = Enable_Logging; DWORD Value = 0

  B. Add Key = Oakley; DWORD Value = EnableLogging; DWORD Value = 1

  C. Add Key = Security; DWORD Value = Enable-Logging; DWORD Value = 1

  D. Add Key = Oak; DWORD Value = EnableLog; DWORD Value = 1

  Correct Answer: B

• Question 66:

  With Cisco Finesse, which two options list the two commands to stop and start the Tomcat service? (Choose two.)

  A. To stop the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat

  B. To start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat

  C. To stop the Cisco Tomcat service, enter this CLI command: utils service start Tomcat

  D. To start the Cisco Tomcat service, enter this CLI command: utils start Cisco Tomcat

  E. To stop the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Tomcat

  F. To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Tomcat

  Correct Answer: EF

• Question 67:

  Refer to the exhibit.

  

  In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico. What does the circled message "R" represent?

  A. customer instance name

  B. telephony port status

  C. configured ports

  D. ready ports

  E. reserved ports

  Correct Answer: D

• Question 68:

  Refer to the exhibit.

  

  In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file. Which option describes the likely cause of this error?

  A. MAC address of the phone not associated with PG user.

  B. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.

  C. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.

  D. Phone Join Across Lines feature is enabled.

  E. Phone IPv6 feature is enabled.

  Correct Answer: D

• Question 69:

  Refer to the exhibit.

  

  In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the PG jgw1 log file.

  Which option describes the likely cause of this error?

  A. PG user does not have “Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group” role.

  B. In the peripheral gateway, Agent Phone Line Control not set to “All Lines”.

  C. Phone line does not have the Maximum Number of Calls and Busy trigger setting set to 2 and 1 respectively.

  D. Phone Join Across Lines feature is enabled.

  E. MAC address of the phone not associated with PG user.

  Correct Answer: A

• Question 70:

  Which four items does the Cisco Finesse administrative application allow administrators to configure? (Choose four.)

  A. connections to the CTI OS server and the Administration and Data server database

  B. cluster settings for VOS replication

  C. ready and login reason codes

  D. wrap-up reasons and phonebooks

  E. workflows and workflow actions

  F. call variable and ECC variable layout

  G. desktop layout and conference resources

  H. upload third-party gadgets

  Correct Answer: BDEF