Cisco Cisco Certifications 500-450 Questions & Answers

• Question 71:

  Which CLI command is run on Cisco Unified Intelligence Center to check database replication?

  A. utils dbreplication status

  B. show dbreplication status

  C. utils replication status

  D. show replication status

  Correct Answer: A

• Question 72:

  Which tool can be used to monitor Cisco Unified Communications Manager statistics?

  A. Real-Time Monitoring Tool

  B. Operations Console

  C. Performance Monitor

  D. Cisco Unified Contact Center Domain Manager

  Correct Answer: A

• Question 73:

  The current operating status for multiple devices is displayed in the Cisco Unified Customer Voice Portal OAMP Control Center tab within the Operations Console web page.

  Which three devices show an operating status? (Choose three.)

  A. Cisco Unified Communications Manager

  B. Cisco Unified CVP reporting server

  C. SIP proxy server

  D. Cisco Unified CVP call server

  E. Cisco Unified Contact Center Enterprise server

  F. VXML gateway

  G. Cisco Unified CVP VXML server

  Correct Answer: BDG

• Question 74:

  Which tool is available to expand the size of Cisco Unified ICM databases?

  A. Microsoft SQL Studio

  B. DBExpand

  C. database sizing utility

  D. ICMDBA

  Correct Answer: D

• Question 75:

  Refer to the exhibit.

  

  The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?

  A. dial peer configured for survey DN

  B. dialed number configured for UCCE scripts

  C. route pattern configured for survey DN

  D. dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts

  E. dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts

  Correct Answer: B

• Question 76:

  Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

  A. Test your scripts to ensure that all routing logic is correct.

  B. Configure default labels for each dialed number using the Configuration Manager.

  C. Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.

  D. In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.

  E. Configure default labels for each skill group using the Configuration Manager.

  F. In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.

  Correct Answer: BCD

• Question 77:

  Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting? (Choose three.)

  A. Courtesy Callback

  B. recording a .wav file

  C. FTP a file

  D. Emergency Contact Center closure

  E. agent whisper

  F. IVR Outbound option

  G. agent greeting

  Correct Answer: ABC

• Question 78:

  Which option is needed to configure "user.microapp.media_server="http://mediaserver" value on Cisco Unified Contact Center Enterprise scripts?

  A. Cisco Unified Customer Voice Portal to route calls to "mediaserver"

  B. mapping an IP address to hostname on Cisco Unified Contact Center Enterprise

  C. mapping an IP address to hostname on VXML gateway

  D. no default "mediaserver" in Cisco Unified CVP configuration

  Correct Answer: C

• Question 79:

  Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)

  A. Call Type

  B. Precision Queue

  C. Skill Group

  D. Percent Allocation

  Correct Answer: AB

• Question 80:

  You have deployed a VXML application named MyVXMLApp.

  Which variable name must be passed using one of the user.microapp.ToExtVXML ECC variables?

  A. appname=MyVXMLApp

  B. app=MyVXMLapp

  C. vxmlapp=MyVXMLApp

  D. application=MyVXMLApp

  Correct Answer: D