Cisco 500-444 Online Practice Questions and Exam Preparation

Cisco 500-444 Online Questions & Answers

• Question 1:

  What defines the DialPlan on a Cisco Voice Gateway/CUBE?

  A. ATR
  B. voice-class
  C. Voip voice
  D. Dial-Peers
  D. Dial-Peers

  ---

  explanation:

  Explanation/Reference:

  On a Cisco Voice Gateway or Cisco Unified Border Element (CUBE), the DialPlan is defined by the Dial-Peers. Dial-Peers are used to define the call routing and media flow. They are used to define the route patterns, call forwarding, call routing, call redirection, and Quality of Service (QoS).

• Question 2:

  What are two ways to deploy security certificates in CCE? (Choose two.)

  A. Certificate Authority (CA)
  B. 3rd party signed
  C. Security Authority (SA)
  D. Digitally signed
  E. Self-signed
  A. Certificate Authority (CA)
  D. Digitally signed

  ---

  explanation:

  Explanation/Reference:

  Two ways to deploy security certificates in CCE are Certificate Authority (CA) and Digitally Signed. A Certificate Authority (CA) is an organization that issues digital certificates to authenticate the identity of a user or service. A digitally signed

  certificate is one that is digitally signed by the entity that is issuing it, such as the Certificate Authority. This ensures that the certificate is not tampered with or altered in any way.

  References:

  [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/ express_8_5/configuration/guide/ccce85cfg/ccce85cfg_chapter_0501.html

  [2] https://tools.i etf.org/html/rfc4158

• Question 3:

  What are two upgrades for Common Ground? (Choose two.)

  A. updates IP address as appropriate
  B. in-place upgrades exist on VMs
  C. updates Hostname as appropriate
  D. includes migration of windows registry
  E. includes database migration
  C. updates Hostname as appropriate
  E. includes database migration

  ---

  explanation:

  Explanation/Reference:

  Common Ground is a Cisco solution for contact center environments, which enables customers to use multiple channels, such as voice, chat, and email, to interact with agents. Upgrading Common Ground usually involves several steps,

  including:

  Updating the hostname as appropriate: Depending on the configuration and organization of the system, it may be necessary to update the hostname to ensure that all components are properly identified and connected. Database migration: As

  part of the upgrade process, the Common Ground database may need to be migrated to a new version or schema. This is done to ensure that the database is compatible with the new version of Common Ground and that all data is preserved

  during the upgrade. Updating IP address: Depending on the network and IP addressing scheme, it may be necessary to update the IP addresses of Common Ground components to ensure that they are properly configured and accessible.

  Updating registry: Windows registry may need to be updated as well, to ensure that the correct configurations and settings are in place after the upgrade. In-place upgrades: In-place upgrades are the upgrades that can be done on the same

  version of the software without the need to install new version of the software.

• Question 4:

  What are two considerations for Active Directory (AD)? (Choose two.)

  A. user interface available
  B. Remote Access Control is available for software
  C. Read-Only Domain Controllers (RODC) are supported
  D. global catalogs are required at each AD site
  E. supports multi-domain, single AD Forest topology
  C. Read-Only Domain Controllers (RODC) are supported
  E. supports multi-domain, single AD Forest topology

  ---

  explanation:

  Explanation/Reference:

  Two considerations for Active Directory (AD) are that Read-Only Domain Controllers (RODC) are supported and that it supports multi-domain, single AD Forest topology. RODC are used to provide secure access to AD data in remote locations, and the multi-domain, single AD Forest topology allows multiple domains to be managed from a single AD forest. Additionally, global catalogs are required at each AD site to enable efficient searches across the entire AD forest. AD does not provide a user interface, but Remote Access Control is available for software that is used to manage and administer the AD environment.

• Question 5:

  Which mode can be used to display data flow in the Script?

  A. Edit Mode
  B. Monitor Mode
  C. Quick Edit Mode
  D. Browse Mode
  B. Monitor Mode

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  explanation:

  Explanation/Reference:

  Monitor Mode is a feature of the Packaged CCE Script Editor that allows you to view the flow of data through the script. This can be used to troubleshoot any issues with the script and ensure that it is functioning properly. Edit Mode is used to edit the Script, Quick Edit Mode is used to quickly edit basic script elements, and Browse Mode is used to view the data elements available in the Script.

• Question 6:

  Which service is used to provide authorization between the Identity Provider (IdP) and application?

  A. SAML
  B. OAuthv2
  C. Active Directory Federation Services (ADFS)
  D. Identity Service (IdS)
  B. OAuthv2

  ---

  explanation:

  Explanation/Reference:

  The service used to provide authorization between the Identity Provider (IdP) and application is OAuthv2. OAuthv2 is an open standard for authorization that enables applications to securely access resources from an IdP without having to manage the user credentials. OAuthv2 provides the IdP with the ability to grant limited access to its resources without having to share the user's credentials. Active Directory Federation Services (ADFS) and SAML are also commonly used for authorization, but OAuthv2 is the most widely used protocol for providing authorization between an IdP and an application.

• Question 7:

  How is a call assigned to a call type in the PCCE system?

  A. when the call terminates, and data is written to the Cisco TCD table
  B. when the call is first post-routed from Cisco Unified Customer Voice Portal
  C. when the call is routed to an agent
  D. when a call-routing script hits the first Queue to Skill Group node
  B. when the call is first post-routed from Cisco Unified Customer Voice Portal

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  explanation:

  Explanation/Reference:

  The call is assigned to a call type in the PCCE system when the call is first post-routed from Cisco Unified Customer Voice Portal (Unified CVP). The call type is determined by the data in the Cisco TCD table [1]. The call type is then used to guide the call routing scripts and determine how the call is routed to an agent [2].

  1.

  Solution Design Guide for Cisco Unified Contact Center Enterprise ... https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_en terprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-forunified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html

  2.

  Cisco Packaged Contact Center Enterprise Features Guide Release ... https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/p cce_11_5_1/maintenance/Guide/PCCE_BK_P5F

• Question 8:

  Which three features does Cisco Unified Border Element provide when CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)

  A. Silent Monitor inbound voice calls
  B. NAT for address hiding D Demarcation point between networks
  C. Record calls by forking the media using build-in-bridge
  D. Secure communication using flow around mode
  E. Normalize SIP messages using SIP profiles
  B. NAT for address hiding D Demarcation point between networks
  D. Secure communication using flow around mode
  E. Normalize SIP messages using SIP profiles

  ---

  explanation:

  Explanation/Reference:

  Cisco Unified Border Element (CUBE) is a network element that provides a number of features for securing and controlling voice, video, and data communications when Cisco Unified Communications Manager (CUCM) and Cisco Unified Customer Voice Portal (CVP) are used. NAT for address hiding: CUBE provides Network Address Translation (NAT) capabilities that allow you to hide the internal IP addresses of the CVP and CUCM servers from the public Internet. This is useful for security and compliance reasons, as it makes it harder for hackers to identify and attack these servers. Demarcation point between networks: CUBE acts as a demarcation point between the customer network and the service provider network. This allows for secure and controlled communication between the two networks. Normalize SIP messages using SIP profiles: CUBE can normalize SIP messages using SIP profiles, which allows it to ensure that incoming SIP messages conform to a specific format and contain the necessary headers and parameters. This can help to improve the reliability and security of SIP-based communications. Silent Monitor inbound voice calls: CUBE does not provide silent monitor feature, it is a feature of CUCM that allows a supervisor to listen in on an agent's call without the agent or the caller knowing. Record calls by forking the media using build-in-bridge: CUBE does not provide this feature, it is a feature of CUCM that allows for call recording by forking the media through a built-in bridge. References: Cisco Unified Border Element Configuration Guide (https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cube/12_5/cube_12_5_co nfiguration_guide/cube_12_5_configuration_guide_chapter_01.html)

• Question 9:

  Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse? (Choose two.)

  A. Domain validation certificate
  B. Digital certificate
  C. Self-signed certificate
  D. Certificate authority certificate
  E. Root certificate
  B. Digital certificate
  D. Certificate authority certificate

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  explanation:

  Explanation/Reference:

  https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse /finesse_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesseadministration-guide-1151_chapter_01001.pdf

  When the HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse, the primary and secondary servers accept only digital certificates that are issued by a certificate authority (CA).

  A digital certificate is an electronic document that uses a digital signature to bind a public key with an identity, such as the name of a person or an organization, and the certificate is issued by a trusted third party, such as a certificate authority

  (CA). The digital certificate confirms the identity of the server and enables secure communication between the client and the server.

  A certificate authority (CA) certificate is a type of digital certificate that is issued by a trusted third party, such as a certificate authority (CA), to verify the identity of an entity and establish trust.

  References:

  https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/finesse/118248-configure-certificates-finesse-00.html

  https://www.globalsign.com/en/ssl-information-center/what-is-a-digital-certificate/

• Question 10:

  Which three statements describe fails in the high availability of Cisco Unified Intelligent Contact Management central controller? (Choose three.)

  A. If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.
  B. If the private LAN fails, the Peripheral Gateways are used to help determine the active call router side of the duplex pair.
  C. If ICM Logger side A fails, the impact of call processing is limited to ICM call router side
  D. If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.
  E. There is no impact on call processing during a Cisco Unified ICM Logger failure.
  F. During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully.
  A. If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.
  D. If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.
  F. During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully.

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  explanation:

  Explanation/Reference:

  A: When ICM Logger side A fails, ICM call router side B can't send historical information to ICM Logger side A and is limited to ICM Logger side B. This is because ICM loggers act as a buffer between ICM call routers and the historical data

  store, and if one side fails, the other side can't send historical data to it.

  (Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_en terprise/icm_enterprise_10_5/installation/guide/icm_install/icm_high.html)

  D: If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN. This is because ICM call routers

  communicate with each other over a private LAN using heartbeats. If one ICM call router stops sending heartbeats, the other ICM call router knows that it has failed and takes over the processing of calls.

  (Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_en terprise/icm_enterprise_10_5/installation/guide/icm_install/icm_high.html)

  F: During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully. This is because when a Cisco Unified ICM call router fails,

  the surviving ICM call router takes over the processing of calls. This can cause calls in progress in Cisco Unified CVP to be disconnected, but new calls will be processed successfully.

  (Reference:https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_en terprise/icm_enterprise_10_5/installation/guide/icm_install/icm_high.html)

  References:

  [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/ express_8_5/design/guide/icm85des/icm85des_chap_01.html

  [2] https://www.cisco.com/c/ en/us/support/docs/unified-communications/unified-contact-center-enterprise