Cisco Cisco Certification 500-444 Questions & Answers

• Question 11:

  Which service must be restarted after modifying the Java Keystore on the CVP servers?

  A. Cisco CVP Call server

  B. Cisco CVP VXML server

  C. Client license service

  D. Cisco CVP WebServicesManager

  Correct Answer: D

  The WebServicesManager is responsible for managing the secure communication between the CVP servers and the clients, and it requires a valid Java Keystore to function properly. Restarting the service after making changes to the

  Keystore ensures that the changes take effect. The other services listed (Cisco CVP Call server, Cisco CVP VXML server, and Client license service) are not related to the Java Keystore and do not require restarting after making changes to

  it.

  References:

  [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/ express_8_5/configuration/guide/ccce85cfg/ccce85cfg_chapter_0101.html

  [2] https://www. cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/co nfiguration/guide/ccce85cfg/ccce85

• Question 12:

  To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?

  A. CTI route point

  B. Agent IP phone

  C. Route pattern

  D. Translation pattern

  Correct Answer: A

  A CTI route point is a configuration object in Cisco Unified Communications Manager (CUCM) that enables end-to-end reporting and tracking of call transfers. When an agent transfers a call to another ICM Skill Group, it should be transferred to a CTI route point in order to maintain the end-to-end reporting context. Route patterns and translation patterns are used to route calls in CUCM, while an agent IP phone is the physical device used by an agent to access the ICM Skill Group.

• Question 13:

  Which three tools are used to download logs for CCE troubleshooting? (Choose three.)

  A. PROCMON

  B. Diagnostic framework portico

  C. OPCTEST

  D. DUMPLOG

  E. Unified System CLI

  F. RTTEST

  Correct Answer: ADE

  PROCMON, DUMPLOG, and Unified System CLI are three tools that can be used to download logs for CCE troubleshooting. PROCMON is a Windows-based tool that allows administrators to capture log files and view them in real time.

  DUMPLOG is a command-line tool that can be used to download log files from CCE nodes. Finally, Unified System CLI is a web-based tool that can be used to access the CCE system and download log files.

  Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/troubleshooting

• Question 14:

  Which signed certificate is less administration in environments with many servers, such as CCE?

  A. Self-signed

  B. Certificate Authority (CA)

  C. 3rd party signed

  D. Security Authority (SA)

  Correct Answer: B

  The signed certificate that is less administration in environments with many servers, such as CCE, is the Certificate Authority (CA) signed certificate. This type of certificate is signed by a trusted Certificate Authority (CA), which eliminates the need to manually manage each server's certificate. The CA signed certificate is also more secure than a self-signed or third-party signed certificate, as the CA has verified the identity of the certificate's owner and can revoke it if necessary. Security Authority (SA) signed certificates are not commonly used in CCE environments.

• Question 15:

  What is an enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks?

  A. CUCM

  B. CUBE

  C. CVP

  D. DNIS

  Correct Answer: B

  A Session Border Controller (SBC) is a networking device designed to secure and control voice and video traffic as it enters and leaves an enterprise IP network. An enterprise-focused SBC provides voice and video connectivity from the enterprise IP network to service provider SIP trunks, ensuring that the calls are compliant with service provider requirements. CUBE (Cisco Unified Border Element) is an enterprise-focused SBC from Cisco that provides voice and video connectivity from the enterprise IP network to service provider SIP trunks. CUCM (Cisco Unified Communications Manager), CVP (Customer Voice Portal), and DNIS (Dialed Number Identification Service) are not enterprise-focused SBCs.

• Question 16:

  Which protocol is used between ICM Central Controller and IVR/CUCM PG?

  A. OCTI

  B. Device Management Protocol (DMP)

  C. SIP

  D. ccagent

  Correct Answer: B

  Device Management Protocol (DMP) is a protocol used between ICM Central Controller and IVR/CUCM PGs. It is used to send commands, such as to bring up a voice channel, to the PGs. OCTI, SIP, and ccagent are not protocols used between ICM Central Controller and IVR/CUCM PGs.

• Question 17:

  Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?

  A. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway

  B. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway

  C. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

  D. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

  Correct Answer: B

  For calls that originate from Cisco Unified Communications Manager (CUCM) to Cisco Unified CVP using Comprehensive mode when using microapps, core components that are required include a CUCM CTI Route Point and SIP Trunk, an ICM CVP Type 2 VRU, Network VRU labels, and a VXML Gateway. CVP Type 10 VRUs are not required for such calls.

• Question 18:

  Which powerful tool supports Element Grouping, Time of Day routing, and Call Admission Control?

  A. VGW

  B. CUSP

  C. CUBE

  D. CUCM

  Correct Answer: C

  The powerful tool that supports Element Grouping, Time of Day routing, and Call Admission Control is CUBE (Cisco Unified Border Element). CUBE is a powerful routing tool that provides intelligent call routing, call admission control, and

  Quality of Service (QoS) for voice, video, and data traffic. It supports Element Grouping, which allows for multiple paths for the same endpoint to be used for load balancing and redundancy. It also supports Time of Day routing, which allows

  for the selection of a routing path based on the time of day for a call. Finally, it supports call admission control, which ensures that calls are routed according to the QoS parameters set by the administrator.

  References:

  [1] https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-border-element/datasheet-c78-735741.html

  [2] https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/cube-book/cube-book.html

• Question 19:

  What will the caller hear if Cisco Unified ICM sends back a label of 91919191?

  A. MoH

  B. Ringing

  C. an error message

  D. Audio

  Correct Answer: C

  In Cisco's Intelligent Contact Management (ICM) solution, a label is a string of characters or digits that is used to route calls to specific destinations or play specific prompts to the caller. When ICM sends back a label of 91919191, it is an invalid or non-existent label and the caller will hear an error message. This error message could be a pre-recorded message or a system generated message such as "The dialed number is not in service" or "Invalid extension, please try again". It's important to note that MoH (Music on Hold) is a feature that plays music or pre-recorded announcements to callers while they are on hold, Ringing is the sound that a caller hears when the call is being connected and Audio is a general term that refers to the sound or voice that is played to the caller.

• Question 20:

  What are two types of upgrades available for CCE? (Choose two.)

  A. Common Ground

  B. User Interface

  C. Deviation

  D. Technology Refresh

  E. Standard

  Correct Answer: DE

  Two types of upgrades available for CCE are Technology Refresh and Standard. Technology Refresh upgrades replace outdated hardware and software components with the latest versions, while Standard upgrades include features and bug fixes.