Cisco Cisco Certification 500-444 Questions & Answers

• Question 41:

  What are two considerations for PCCE 2K installation? (Choose two.)

  A. add Router Logger after installing software

  B. add PGs via PG setup after installing the software

  C. run Domain Manager tool, add root, facility, and instance

  D. run Websetup after installing the software

  E. needs ICM/CCE software installed on all ICM/CCE servers

  Correct Answer: CE

  Two considerations for PCCE 2K installation are to run Domain Manager tool, add root, facility, and instance, and to ensure that ICM/CCE software is installed on all ICM/CCE servers. The Domain Manager tool allows the administrator to define the domain structure for PCCE and add root, facility, and instance objects. Additionally, Websetup should be run after installing the software to configure the ICM/CCE environment. Adding PGs via PG Setup should only be done after installing the software, and it is not necessary to add Router Logger after installation.

• Question 42:

  What is used to build VXML applications?

  A. Configuration Manager

  B. PCCE Web Administration Manager (S.P.O.G)

  C. Call Studio development platform

  D. Script Editor tool

  Correct Answer: C

  Call Studio is the development platform used to build VXML applications. It is a graphical development environment that allows developers to quickly build and deploy voice applications using drag-and-drop components. Call Studio comes with a suite of tools and components that allow developers to create interactive voice applications that can respond to user input and make decisions based on the input. Reference: https://www.cisco.com/c/en/us/products/unified-communications/call-studio/index.html

• Question 43:

  Which telephony deployment is between a TDM trunk and a VOIP?

  A. CUCM

  B. CUBE

  C. Voice gateway (VGW)

  D. CUSP

  Correct Answer: C

  The telephony deployment between a TDM trunk and a VOIP is a voice gateway (VGW). A voice gateway is a hardware or software device that acts as a bridge between a TDM trunk and a VOIP network. It allows TDM and VOIP calls to be connected and terminated, and can also provide additional features such as call routing, call forwarding, call waiting, and call recording. CUCM, CUBE, and CUSP are not involved in this type of deployment.

• Question 44:

  Where can the SAML Certificate Expiry details be checked in PCCE Web Administration Manager (S.RO.G)?

  A. Features -> Context Service

  B. Infrastructure Settings -> License Management

  C. Features -> Single Sign-On

  D. Infrastructure Settings -> Device Configurations -> Identity Services

  Correct Answer: C

  The SAML Certificate Expiry details can be checked in the PCCE Web Administration Manager (S.RO.G) under the Features -> Single Sign-On menu. This menu can be used to view the certificate details, such as the issuer, validity period,

  and expiry date. This can be useful for ensuring that the certificate does not expire before its intended use.

  Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pccx/pccx_11_0_ 1/pccx_b_pccx-web-admin-manager-guide-110/pccx_b_pccx-web-admin-manager-guide_chapter_011.html

• Question 45:

  Which Cisco Unified Border Element configuration is used in Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?

  A. voice gateway must be dedicated for VXML browser sessions.

  B. Cisco Unified Border Element must be configured as media pass flow-around mode.

  C. Cisco Unified Border Element must be configured as media pass flow-through mode.

  D. Box-to-box Cisco Unified Border Element must be used for redundancy.

  Correct Answer: C

  In a Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment, the Cisco Unified Border Element must be configured as media pass flow-through mode. In this mode, the Unified Border Element is configured to route all media traffic directly to the customer voice portal and not through the voice gateway.

• Question 46:

  What are two components of Cisco VOS? (Choose two.)

  A. Finesse

  B. CCE

  C. CUIC

  D. CVP

  E. ECE

  Correct Answer: BD

  Cisco VOS (Virtualized Operating System) is a cloud-based platform that enables service providers to deliver real-time voice, video, and data services to their customers. The two core components of Cisco VOS are Cisco CCE (Customer Care Environment) and Cisco CVP (Customer Voice Portal). CCE is a cloud-based contact center solution that provides organizations with the ability to manage customer interactions and deliver personalized experiences. CVP is a cloud-based voice portal that enables organizations to create automated customer service experiences. Finesse, CUIC, and ECE are not components of Cisco VOS.

• Question 47:

  What are two functions of a SIP Proxy Server? (Choose two.)

  A. centralizes dial plans

  B. connects to Call Router

  C. handles box-to-box redundancy

  D. helps to centralize the administration and call control

  E. load balancer for HTTP and SIP

  Correct Answer: AD

  A SIP Proxy Server is a network element that helps to centralize the administration and call control, as well as the management of SIP sessions. It can also be used to centralize dial plans, which are the instructions that are used to route calls.

  Additionally, a SIP Proxy Server can be used to provide load balancing, which helps to ensure that calls are routed to the most appropriate server.

  Reference: https://www.voip-info.org/sip-proxy-server/

• Question 48:

  Which type of machine will run an automated deferred sync job?

  A. Principal AW machine

  B. AW client machine

  C. Secondary AW machine

  D. AW/HDS machine

  Correct Answer: D

  An AW/HDS machine is a hybrid of an AW client machine and a Secondary AW machine, and it is used to run automated deferred sync jobs. These jobs are typically used to transfer data between two or more AW machines, and the AW/HDS

  machine acts as the intermediary, making sure that all of the data is kept up-to-date and in sync.

  References:

  [1] https://www.oracle.com/webfolder/technetwork/tutorials/obe/fmw/oim/11gR2-PS3/OIM_11gR2_PS3_Installation/OIM_11gR2_PS3_Installation_Step2.html

  [2] https://doc s.oracle.com/cd/E24628_01/doc.121/e28814/config_hds_aw.htm

  [3] https://docs.oracle.co m/en/middleware/lifecycle/12.2.1.4/core/one-time-processes-deferred-synchronization-jobs.html

• Question 49:

  Which two validations will be completed for the PCCE production deployment model on an ESXi server? (Choose two.)

  A. Linux verification for containers.

  B. The hypervisor provides enough power.

  C. The lab is deployed properly.

  D. Ensure that the correct servers are on the correct sides.

  E. Correct RAM and CPU are being deployed.

  Correct Answer: DE

  Ensure that the correct servers are on the correct sides ensures that the ESXi server hosting the PCCE production environment is configured according to the documentation and that the correct servers are on the correct sides. Ensure that

  the correct RAM and CPU are being deployed ensures that the ESXi server is configured to have the correct amount of RAM and CPU cores for the PCCE production environment.

  References:

  [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/ express_10_6/design/guide/uccx106des/uccx106des_chapter_01.html

  [2] https://www.cisc o.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/insta llation/guide/uccx106ins/ucc

• Question 50:

  What must be enabled on the CUIC server for CUIC reports to show up in Finesse?

  A. PROXY

  B. Cross Origin Resource Sharing (CORS)

  C. Hazelcast

  D. JSONP

  Correct Answer: B

  https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/p cce_12_5_1/release/guide/pcce_b_1251_pcce-release-notes/pcce_b_1251_pcce-release-notes_chapter_010.pdf