Cisco Cisco Unified Contact Center Enterprise Specialist 500-443 Questions & Answers

• Question 51:

  What are two descriptions about web page accesses for a CUIC user or administrator? (Choose two.)

  A. The “Admin” page or OAMP site is used for the daily “admin.”

  B. The day-to-day admin tasks regarding users, security, and reports will be done on the reporting page.

  C. The Web URLs or pages are available for access, “Admin” page, “System” page, and a Reporting page.

  D. There is a limited view of activities based on agent size.

  E. The default user is defined upon installation of software and can be used to login to either page initially to perform the integration.

  Correct Answer: BC

• Question 52:

  What is the purpose of the SMTP setting in the CUIC administrator web page?

  A. configure the email server and actual schedule for the reports to be sent

  B. configures the actual schedule for the reports to be sent

  C. only configures the email server used to email scheduled reports

  D. only configures the email server used to email the alert notification

  Correct Answer: C

  Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5_1_su1/maintain_and_operate/guide/uccx_b_1251su1admin-and-operations-guide/uccx_b_12_5_2admin-and-operationsguide_chapter_010011.html

• Question 53:

  What are two descriptions for the CUIC database? (Choose two.)

  A. A Voice Operating System (VOS) installs a MySQL database as part of the base platform installation.

  B. The CUIC runs its own MySQL database storing users, roles, permissions, and report templates.

  C. Database purge schedule can be controlled or changed through the command-line interface.

  D. The CUIC database sets up the enterprise replication among all participating nodes.

  E. Data in the CUIC database is replicated every 10 seconds to sync up all participating nodes' changes.

  Correct Answer: BC

• Question 54:

  Which two roles does the CUIC play in UCCE/PCCE? (Choose two.)

  A. web-based reporting platform

  B. real-time data reporting

  C. log collection tool for PCCE

  D. completes configuration changes on PCCE

  E. SSH Server for SFTP

  Correct Answer: AB

• Question 55:

  What are two descriptions of permissions for a CUIC user or administrator? (Choose two.)

  A. The initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users.

  B. After new super users are added to the Administration console, the super user initially created during installation can be deleted.

  C. Any user assigned to the System Application User can access the administration console.

  D. All of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAMP.

  E. The super users can manage the CUIC system like Cluster Configuration, Control Center, and Tools from any server nodes.

  Correct Answer: AD

• Question 56:

  What are two CUIC stock reports that are able to be downloaded from Cisco.com? (Choose two.)

  A. CCE_AF_Historical

  B. CCE_License

  C. CCE_TR_License

  D. CCE_AR_Historical

  E. CCE_TF_Historical

  Correct Answer: AD

• Question 57:

  What are two stock or customized views that are available for the CUIC reports? (Choose two.)

  A. HTML View

  B. XML View

  C. Gantt View

  D. Pie Chart View

  E. Bar Chart View

  Correct Answer: DE

• Question 58:

  A supervisor created a custom report, but none of his co-supervisors can access this report. What can cause the report to appear missing?

  A. The report does not have a default view.

  B. The report definition is missing Execute permission.

  C. The report is missing Read permission.

  D. The filters of the report refer to Value Lists that have restricted permission.

  Correct Answer: C

• Question 59:

  A report definition user is trying to delete an existing definition but fails. What is the cause?

  A. Another user is editing the report at the same time.

  B. The Report Definition has an incorrect Data Source configured.

  C. The user does not have Read permission for this definition.

  D. The Report Definition is being used with an existing report.

  Correct Answer: D

• Question 60:

  What is the URL to access VVB Admin?

  A. https:///vvb

  B. https:///cceadmin

  C. https:///appadmin

  D. https:///ccmadmin

  Correct Answer: A