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Cisco 500-443 Online Practice Questions and Exam Preparation

500-443 Exam Details

  • Exam Code
    :500-443
  • Exam Name
    :Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)
  • Certification
    :Cisco Certifications
  • Vendor
    :Cisco
  • Total Questions
    :60 Q&As
  • Last Updated
    :Jul 11, 2026

Cisco 500-443 Online Questions & Answers

  • Question 31:

    What is referred to as a switch leg on CVP?

    A. Script request from CVP to UCCE/PCCE
    B. Ingress SIP call leg from Ingress gateway to CVP
    C. Ringtone call from CVP to WB
    D. Agent call initiated by CVP

  • Question 32:

    What are two elements in the Call Studio application to collect Caller Response? (Choose two.)

    A. Digital tone elements capture a single digit.
    B. Digits elements capture a single digit.
    C. Menu Elements capture a string of numerical digits.
    D. Menu Elements capture a single digit.
    E. Digits elements capture a string of numerical digits.

  • Question 33:

    Which two roles does the CUIC play in UCCE/PCCE? (Choose two.)

    A. web-based reporting platform
    B. real-time data reporting
    C. log collection tool for PCCE
    D. completes configuration changes on PCCE
    E. SSH Server for SFTP

  • Question 34:

    Which two call transfers are supported in PCCE Deployments? (Choose two.)

    A. SRTP Refer
    B. Release VXML Trunk Transfer
    C. CCE Managed Transfer
    D. CUCM Destination Transfer
    E. SIP Refer

  • Question 35:

    When an Agent's status turns Ready, which two components help notify the CCE Router about this new status? (Choose two.)

    A. SPOG
    B. Agent PG/CTIServer
    C. AW DB
    D. IDS
    E. Finesse

  • Question 36:

    Which protocol is used by UCCE/PCCE to communicate with CUCM?

    A. H323
    B. TAPI
    C. JTAPI
    D. SIP

  • Question 37:

    How many roles are available to be assigned to a CUIC user?

    A. 5
    B. 6
    C. 7
    D. 8

  • Question 38:

    A report definition user is trying to delete an existing definition but fails. What is the cause?

    A. Another user is editing the report at the same time.
    B. The Report Definition has an incorrect Data Source configured.
    C. The user does not have Read permission for this definition.
    D. The Report Definition is being used with an existing report.

  • Question 39:

    What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)

    A. Value List Collection Designer
    B. Agent Supervisor
    C. Report Designer
    D. Report Definition Designer
    E. Dashboard Designer

  • Question 40:

    Where must a Dialed Number be mapped within CCE?

    A. Call Type, which in turn points to a scheduled Routing Script
    B. Precision queue
    C. Skill group
    D. Media Server

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