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Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)

Exam Details

  • Exam Code
    :500-443
  • Exam Name
    :Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)
  • Certification
    :Cisco Unified Contact Center Enterprise Specialist
  • Vendor
    :Cisco
  • Total Questions
    :60 Q&As
  • Last Updated
    :

Cisco Cisco Unified Contact Center Enterprise Specialist 500-443 Questions & Answers

  • Question 41:

    How is Mobile Agent implemented?

    A. Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.

    B. Remote CTI Port DN is used by the agent at login and is where callers are routed when this agent is selected.

    C. Both RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.

    D. Local CTI Port is good enough for logged-in Mobile Agent and full functionality.

  • Question 42:

    What are two mandatory configurations for Mobile Agent to function? (Choose two.)

    A. MTP resource is not a mandatory requirement for SIP trunk, TDM, and CVP Solutions.

    B. LCP DNS as a Route pattern should be created with the destination as CUCM in PCCE SPOG.

    C. LCP DNS as a Route pattern should be created with the destination as CUCM in PCCE SPOG.

    D. Only the LCP port needs to be associated with JTAPI.

    E. Both LCP and RCP ports need to be associated with JTAPI.

  • Question 43:

    What are two ways to access the Bulk Import Tool? (Choose two.)

    A. SPOG

    B. CUCM

    C. Bulk Import Webpage

    D. CCE Web Administration

    E. ICMDBA

  • Question 44:

    What are two Bulk Import Tool 'Template' Options to perform Administration Tasks? (Choose two.)

    A. Call Type

    B. Extended Call Variable

    C. Call routes

    D. Skill Groups

    E. User

  • Question 45:

    What are two use cases of the PCCE Bulk Import Tool? (Choose two.)

    A. changes to an individual outbound dialer record

    B. create API usage for plugins

    C. changes to a Script record

    D. create multiple new Agents

    E. Agent Skill Groups change between shifts

  • Question 46:

    What are two operations supported by the Agent Bulk Import Tool? (Choose two.)

    A. Update

    B. Create

    C. Add

    D. Subtract

    E. Replace

  • Question 47:

    On which server is the Bulk Import Tool run?

    A. Primary Administration

    B. Administrator Client

    C. HDS-DDS

    D. Primary Administration and Data Server

  • Question 48:

    Which ICM component delivers Route request to ICM Central Controller?

    A. VVB

    B. AW/HDS/DDS

    C. CUIC

    D. IVR/VRU PG

  • Question 49:

    Which two data sources are created in CUIC by default once the installation is completed? (Choose two.)

    A. CUIC Data Source

    B. Live Data Streaming Data Source

    C. Real-Time Streaming Source

    D. HDS Data Source

    E. CVP Reporting Data Source

  • Question 50:

    How many roles are available to be assigned to a CUIC user?

    A. 5

    B. 6

    C. 7

    D. 8

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