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Cisco 500-443 Online Practice Questions and Exam Preparation

500-443 Exam Details

  • Exam Code
    :500-443
  • Exam Name
    :Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)
  • Certification
    :Cisco Certifications
  • Vendor
    :Cisco
  • Total Questions
    :60 Q&As
  • Last Updated
    :Jul 11, 2026

Cisco 500-443 Online Questions & Answers

  • Question 41:

    What are two Bulk Import Tool 'Template' Options to perform Administration Tasks? (Choose two.)

    A. Call Type
    B. Extended Call Variable
    C. Call routes
    D. Skill Groups
    E. User

  • Question 42:

    What are two XML files that will be backed up when the Disaster Recovery System performs a cluster-level backup? (Choose two.)

    A. drfSchedule.xml
    B. drfDevice.xml
    C. drfDeviceProfle.xml
    D. drfPlatform.xml
    E. drfSystem.xml

  • Question 43:

    What is the role of CVP in UCCE/PCCE?

    A. interface between CUBE and UCCE/PCCE
    B. queuing and self-service IVR
    C. call routing brain of PCCE/UCCE
    D. plays IVR Prompts to Callers

  • Question 44:

    What should a Call Type be mapped to for successful call routing?

    A. Routing Client
    B. Scheduled Script
    C. Dialed number
    D. Default Label

  • Question 45:

    Which two ways are Finesse gadgets deployed? (Choose two.)

    A. The host supporting gadgets must be accessible by both the Agent PC and the Finesse Server.
    B. Finesse Gadgets must be uploaded only to the primary Finesse Server.
    C. The 3rdpartygadget password and the file upload must be hosted on a separate server.
    D. Finesse Administration changes require a new login or Reset Layout in order to access changes.
    E. The file permissions only need to set for Read for Public Permissions.

  • Question 46:

    On which server is the Bulk Import Tool run?

    A. Primary Administration
    B. Administrator Client
    C. HDS-DDS
    D. Primary Administration and Data Server

  • Question 47:

    What are two descriptions for the CUIC database? (Choose two.)

    A. A Voice Operating System (VOS) installs a MySQL database as part of the base platform installation.
    B. The CUIC runs its own MySQL database storing users, roles, permissions, and report templates.
    C. Database purge schedule can be controlled or changed through the command-line interface.
    D. The CUIC database sets up the enterprise replication among all participating nodes.
    E. Data in the CUIC database is replicated every 10 seconds to sync up all participating nodes' changes.

  • Question 48:

    What are two core components of PCCE? (Choose two.)

    A. CVP Call/VXML Server
    B. Agent PG A and B side
    C. Cisco ECE Services Server
    D. CVP Reporting Server
    E. Cisco ECE Web server

  • Question 49:

    What are two usages for Call Studio Database lookup? (Choose two.)

    A. Account Type
    B. Play media
    C. Get Digit
    D. Claim Number
    E. Dialtone

  • Question 50:

    What are two requirements for MTP configuration in Mobile Agent? (Choose two.)

    A. Hardware-based MTPs in Cisco IOS gateway is cost-efficient than software-based MTPS in Cisco IOS gateway.
    B. Synchronization between servers and clients is needed.
    C. CTI ports use out of band DTMF, and SIP trunks use RFC2833 in-band DTMF.
    D. MTP resource is required to convert mobile agent out of band and CVP in-band signaling.
    E. Software-based MTPs using the Cisco IP Voice Media Streaming Application is supported.

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