Cisco Cisco Unified Contact Center Enterprise Specialist 500-443 Questions & Answers

• Question 1:

  DRAG DROP

  Drag and drop the item from the left onto the definition on the right.

  Select and Place:

  

  Correct Answer:

  

• Question 2:

  What should a Call Type be mapped to for successful call routing?

  A. Routing Client

  B. Scheduled Script

  C. Dialed number

  D. Default Label

  Correct Answer: A

• Question 3:

  Which device access is needed to manage agent phones for UCCE/PCCE?

  A. CUCM Admin

  B. CCE Web Admin tool

  C. Config Manager tool

  D. Finesse Admin

  Correct Answer: A

• Question 4:

  Which two components exchange data between Expanded Call Context Variables? (Choose two.)

  A. CCE and Finesse

  B. CVP and Finesse

  C. Finesse and VXML Server

  D. CUCM and PCCE

  E. CCE and CVP

  Correct Answer: BE

• Question 5:

  Which two call transfers are supported in PCCE Deployments? (Choose two.)

  A. SRTP Refer

  B. Release VXML Trunk Transfer

  C. CCE Managed Transfer

  D. CUCM Destination Transfer

  E. SIP Refer

  Correct Answer: CE

• Question 6:

  What is the role of CVP in UCCE/PCCE?

  A. interface between CUBE and UCCE/PCCE

  B. queuing and self-service IVR

  C. call routing brain of PCCE/UCCE

  D. plays IVR Prompts to Callers

  Correct Answer: B

• Question 7:

  What is the role of a private network in UCCE/PCCE?

  A. provides configuration updates from Logger to AW

  B. keeps each side of the duplex pair in sync

  C. replicates data from PG to Router

  D. communicates with the public network

  Correct Answer: B

• Question 8:

  What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?

  A. 2000

  B. 2400

  C. 2500

  D. 4800

  Correct Answer: C

  Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_0_1/maintenance/Guide/pcce_b_admin-and-config-guide_120/pcce_b_admin-and-configguide_120_chapter_01000001.html#concept_D772E79F938948277C33BC5B197E2A62

• Question 9:

  What are two ways to access UCCE/PCCE Servers? (Choose two.)

  A. ICA

  B. Web browser to access Web Administration tool

  C. RAW

  D. Secure Shell (SSH) v1

  E. Microsoft RDP

  Correct Answer: BD

• Question 10:

  In PCCE 12k, what are two options to manage payloads? (Choose two.)

  A. a custom payload is created during the installation

  B. ECC Variables where Default Payload is the only option and all new ECC Variables are automatically added to the Custom Payload

  C. delete the default payload and rebuild with the same members

  D. ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload

  E. a default payload is created during the installation

  Correct Answer: AD