Cisco 500-443 Online Practice Questions and Exam Preparation

Cisco 500-443 Online Questions & Answers

• Question 1:

  What are two descriptions for JNDI? (Choose two.)

  A. a method for querying and updating data in a database
  B. designed to be independent of any specific directory service implementation so a variety of directories can be accessed
  C. a script that provides call routing
  D. an API that defines how a client may access a database
  E. an API that provides naming and directory functionality to applications
  B. designed to be independent of any specific directory service implementation so a variety of directories can be accessed
  E. an API that provides naming and directory functionality to applications

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  Explanation/Reference:

• Question 2:

  Which ICM component delivers Route request to ICM Central Controller?

  A. VVB
  B. AW/HDS/DDS
  C. CUIC
  D. IVR/VRU PG
  C. CUIC

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  Explanation/Reference:

• Question 3:

  DRAG DROP

  Drag and drop the item from the left onto the definition on the right.

  Select and Place:

  

  Explanation/Reference:

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• Question 4:

  A supervisor created a custom report, but none of his co-supervisors can access this report. What can cause the report to appear missing?

  A. The report does not have a default view.
  B. The report definition is missing Execute permission.
  C. The report is missing Read permission.
  D. The filters of the report refer to Value Lists that have restricted permission.
  C. The report is missing Read permission.

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  Explanation/Reference:

• Question 5:

  Which device access is needed to manage agent phones for UCCE/PCCE?

  A. CUCM Admin
  B. CCE Web Admin tool
  C. Config Manager tool
  D. Finesse Admin
  A. CUCM Admin

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  Explanation/Reference:

• Question 6:

  What are two descriptions about web page accesses for a CUIC user or administrator? (Choose two.)

  A. The “Admin” page or OAMP site is used for the daily “admin.”
  B. The day-to-day admin tasks regarding users, security, and reports will be done on the reporting page.
  C. The Web URLs or pages are available for access, “Admin” page, “System” page, and a Reporting page.
  D. There is a limited view of activities based on agent size.
  E. The default user is defined upon installation of software and can be used to login to either page initially to perform the integration.
  B. The day-to-day admin tasks regarding users, security, and reports will be done on the reporting page.
  C. The Web URLs or pages are available for access, “Admin” page, “System” page, and a Reporting page.

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  Explanation/Reference:

• Question 7:

  What are two ways to access the Bulk Import Tool? (Choose two.)

  A. SPOG
  B. CUCM
  C. Bulk Import Webpage
  D. CCE Web Administration
  E. ICMDBA
  A. SPOG
  C. Bulk Import Webpage

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  Explanation/Reference:

• Question 8:

  How is Mobile Agent implemented?

  A. Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.
  B. Remote CTI Port DN is used by the agent at login and is where callers are routed when this agent is selected.
  C. Both RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.
  D. Local CTI Port is good enough for logged-in Mobile Agent and full functionality.
  B. Remote CTI Port DN is used by the agent at login and is where callers are routed when this agent is selected.

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  Explanation/Reference:

• Question 9:

  What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?

  A. 2000
  B. 2400
  C. 2500
  D. 4800
  C. 2500

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  Explanation/Reference:

  Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_0_1/maintenance/Guide/pcce_b_admin-and-config-guide_120/pcce_b_admin-and-configguide_120_chapter_01000001.html#concept_D772E79F938948277C33BC5B197E2A62

• Question 10:

  What are two conditions in which PCS legs get invoked? (Choose two.)

  A. If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked.
  B. The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.
  C. If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is not checked.
  D. The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the Release node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.
  E. The correct call route is configured through the Call Manager server.
  A. If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked.
  B. The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

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  Explanation/Reference: