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Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)

Exam Details

  • Exam Code
    :500-443
  • Exam Name
    :Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)
  • Certification
    :Cisco Unified Contact Center Enterprise Specialist
  • Vendor
    :Cisco
  • Total Questions
    :60 Q&As
  • Last Updated
    :May 15, 2024

Cisco Cisco Unified Contact Center Enterprise Specialist 500-443 Questions & Answers

  • Question 21:

    Where must a Dialed Number be mapped within CCE?

    A. Call Type, which in turn points to a scheduled Routing Script

    B. Precision queue

    C. Skill group

    D. Media Server

  • Question 22:

    Which two nodes on the PCCE/UCCE script are responsible for routing calls to the VRU? (Choose two.)

    A. Run VRU Node

    B. Send to VXML

    C. GS,Server,V

    D. Send to VRU

    E. CUCM

  • Question 23:

    What is the first step for CCE to dynamically allocate a label?

    A. The WB engine service should be in Service.

    B. The Dialer should be configured.

    C. An agent needs to log in.

    D. CVP Call service needs to be restarted.

  • Question 24:

    When an Agent's status turns Ready, which two components help notify the CCE Router about this new status? (Choose two.)

    A. SPOG

    B. Agent PG/CTIServer

    C. AW DB

    D. IDS

    E. Finesse

  • Question 25:

    What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)

    A. Value List Collection Designer

    B. Agent Supervisor

    C. Report Designer

    D. Report Definition Designer

    E. Dashboard Designer

  • Question 26:

    What are two elements in the Call Studio application to collect Caller Response? (Choose two.)

    A. Digital tone elements capture a single digit.

    B. Digits elements capture a single digit.

    C. Menu Elements capture a string of numerical digits.

    D. Menu Elements capture a single digit.

    E. Digits elements capture a string of numerical digits.

  • Question 27:

    What are two usages for Call Studio Database lookup? (Choose two.)

    A. Account Type

    B. Play media

    C. Get Digit

    D. Claim Number

    E. Dialtone

  • Question 28:

    What are two ways a Database Action Element is configured in the Call Studio application? (Choose two.)

    A. JNDI name (include the jdbc/ portion)

    B. CUCM Query

    C. SQL Query

    D. JNDI Context

    E. SQL Type (Insert, Update, Single, Multiple)

  • Question 29:

    Where is the RTP connected to the Ingress Gateway at different stages of the call?

    A. Ingress Gateway and CVP

    B. Ingress Gateway and Agent Phone

    C. Ingress Gateway and CUCM

    D. Ingress Gateway and UCCE/PCCE Router

  • Question 30:

    What is a distinction between Packaged CCE and Unified CCE, specifically regarding call transfers?

    A. CCE deployments support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC), but PCCE does not.

    B. Transfers that require Service Provider interaction via the NIC is supported by a PCCE Deployment in a 2K deployment model only.

    C. PCCE deployments continue to support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC), but CCE does not.

    D. Neither CCE nor PCCE deployments continue to support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC).

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