500-443 Exam Details

  • Exam Code
    :500-443
  • Exam Name
    :Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)
  • Certification
    :Cisco Certifications
  • Vendor
    :Cisco
  • Total Questions
    :60 Q&As
  • Last Updated
    :Jul 11, 2026

Cisco 500-443 Online Questions & Answers

  • Question 21:

    What are two descriptions of permissions for a CUIC user or administrator? (Choose two.)

    A. The initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users.
    B. After new super users are added to the Administration console, the super user initially created during installation can be deleted.
    C. Any user assigned to the System Application User can access the administration console.
    D. All of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAMP.
    E. The super users can manage the CUIC system like Cluster Configuration, Control Center, and Tools from any server nodes.

  • Question 22:

    What are two ways to access UCCE/PCCE Servers? (Choose two.)

    A. ICA
    B. Web browser to access Web Administration tool
    C. RAW
    D. Secure Shell (SSH) v1
    E. Microsoft RDP

  • Question 23:

    What is the first step for CCE to dynamically allocate a label?

    A. The WB engine service should be in Service.
    B. The Dialer should be configured.
    C. An agent needs to log in.
    D. CVP Call service needs to be restarted.

  • Question 24:

    Which protocol is used by CVP to communicate to VRU PG?

    A. GED-125
    B. GED-155
    C. GED-12.5
    D. GED-256

  • Question 25:

    Which two files are used to deploy Finesse custom gadgets? (Choose two.)

    A. Python
    B. CSS
    C. JSON
    D. JavaScript
    E. C++

  • Question 26:

    What are the two destination patterns in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow? (Choose two.)

    A. point to CUSP ip address
    B. point to CVP ip address
    C. point to IOS g/ws loopback address
    D. point to PG ip address
    E. point to AW/HDS/DDS ip address

  • Question 27:

    Which two nodes on the PCCE/UCCE script are responsible for routing calls to the VRU? (Choose two.)

    A. Run VRU Node
    B. Send to VXML
    C. GS,Server,V
    D. Send to VRU
    E. CUCM

  • Question 28:

    What are two ways a Database Action Element is configured in the Call Studio application? (Choose two.)

    A. JNDI name (include the jdbc/ portion)
    B. CUCM Query
    C. SQL Query
    D. JNDI Context
    E. SQL Type (Insert, Update, Single, Multiple)

  • Question 29:

    What are two ways the Call Studio Application is built or executed? (Choose two.)

    A. VXML Server and Virtual Voice Browser execute the VXML application to provide service to the caller.
    B. Upload the Call Studio project to the Virtual Voice Browser (WB) server, where it resides as an application.
    C. The project is built using WB.
    D. The project is built using Call Studio.
    E. VXML Application can be called up via a CCE Routing Script using the Send to VRU Script node.

  • Question 30:

    ABC customer needs to have an External configure bridge for Mobile Agent agent greetings with an Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs. What is the required number of conference bridge resources?

    A. 2
    B. 18
    C. 80
    D. 100

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