Cisco 500-443 Online Practice Questions and Exam Preparation

Cisco 500-443 Online Questions & Answers

• Question 11:

  What are two CUIC stock reports that are able to be downloaded from Cisco.com? (Choose two.)

  A. CCE_AF_Historical
  B. CCE_License
  C. CCE_TR_License
  D. CCE_AR_Historical
  E. CCE_TF_Historical
  A. CCE_AF_Historical
  D. CCE_AR_Historical

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  Explanation/Reference:

• Question 12:

  What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)

  A. Configure the Survey DN, CT and associate with the Survey routing script.
  B. Set “user.microapp.isPostCallSurvey” to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.
  C. Set “user.microapp.isPostCallSurvey” to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.
  D. Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.
  E. Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.
  A. Configure the Survey DN, CT and associate with the Survey routing script.
  B. Set “user.microapp.isPostCallSurvey” to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

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  Explanation/Reference:

• Question 13:

  What is a distinction between Packaged CCE and Unified CCE, specifically regarding call transfers?

  A. CCE deployments support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC), but PCCE does not.
  B. Transfers that require Service Provider interaction via the NIC is supported by a PCCE Deployment in a 2K deployment model only.
  C. PCCE deployments continue to support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC), but CCE does not.
  D. Neither CCE nor PCCE deployments continue to support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC).
  B. Transfers that require Service Provider interaction via the NIC is supported by a PCCE Deployment in a 2K deployment model only.

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  Explanation/Reference:

• Question 14:

  Which Routing Script logic helps to invoke the Post Call Survey successfully?

  A. If the script completes after going to an Agent, the call is directed to the Post Call Survey dialed number.
  B. To offer the PCS for all incoming DNs, there is no need to explicitly set the variable in the Main script. It is set to n by default.
  C. If the script completes without going to an Agent, the call is directed to the Post Call Survey dialed number.
  D. To offer the PCS for specific incoming DN's, the variable needs to be set in the Main script explicitly as n.
  C. If the script completes without going to an Agent, the call is directed to the Post Call Survey dialed number.

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  Explanation/Reference:

• Question 15:

  When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP delivers this string via SIP invite to the Virtual Voice Browser (WB). At this point, which two actions does the WB take? (Choose two.)

  A. The WB will check if a media server is set up or not.
  B. The WB will drop the call.
  C. The WB will ask the ICM script for instruction.
  D. The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB
  E. It invokes a comprehensive application in the Virtual Voice Browser.
  C. The WB will ask the ICM script for instruction.
  D. The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB

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  Explanation/Reference:

• Question 16:

  What are two mandatory configurations for Mobile Agent to function? (Choose two.)

  A. MTP resource is not a mandatory requirement for SIP trunk, TDM, and CVP Solutions.
  B. LCP DNS as a Route pattern should be created with the destination as CUCM in PCCE SPOG.
  C. LCP DNS as a Route pattern should be created with the destination as CUCM in PCCE SPOG.
  D. Only the LCP port needs to be associated with JTAPI.
  E. Both LCP and RCP ports need to be associated with JTAPI.
  B. LCP DNS as a Route pattern should be created with the destination as CUCM in PCCE SPOG.
  E. Both LCP and RCP ports need to be associated with JTAPI.

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  Explanation/Reference:

• Question 17:

  In PCCE 12k, what are two options to manage payloads? (Choose two.)

  A. a custom payload is created during the installation
  B. ECC Variables where Default Payload is the only option and all new ECC Variables are automatically added to the Custom Payload
  C. delete the default payload and rebuild with the same members
  D. ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload
  E. a default payload is created during the installation
  A. a custom payload is created during the installation
  D. ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload

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  Explanation/Reference:

• Question 18:

  ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?

  A. Validate user.microapp.isPostCallSurvey variable being set to y in the Main Routing Script.
  B. Check if the caller DN settings on SPOG has PCS enabled.
  C. Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.
  D. Check if the caller DN settings on SPOG has valid PCS DN patterns configured.
  C. Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.

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  Explanation/Reference:

• Question 19:

  When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR What does CVP do next?

  A. It delivers this String via SIP invite to the Virtual Voice Browser.
  B. It defers this string via HTTPS to the Virtual Voice Browser.
  C. It delivers this string via HTTP to the Virtual Voice Browser.
  D. It does not deliver this information to vvb.
  A. It delivers this String via SIP invite to the Virtual Voice Browser.

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  Explanation/Reference:

• Question 20:

  Which two components exchange data between Expanded Call Context Variables? (Choose two.)

  A. CCE and Finesse
  B. CVP and Finesse
  C. Finesse and VXML Server
  D. CUCM and PCCE
  E. CCE and CVP
  B. CVP and Finesse
  E. CCE and CVP

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  Explanation/Reference: