Avaya 37820X Online Practice Questions and Exam Preparation

Avaya 37820X Online Questions & Answers

• Question 41:

  A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS). Which component Is used to create surveys In ACCS?

  A. Outbound Campaign Management Tool
  B. Proactive Outreach Manager
  C. Communication Control Toolkit
  D. Orchestration Designer
  A. Outbound Campaign Management Tool

• Question 42:

  You are proposing an Avaya Midsize solution with 200 agents, 10 supervisors, 225 non-agent UC users, and 200 non-agent Telephony users. How many Telephony users and UC users would be Included In your Bill of Materials?

  A. 410 Telephony users and 225 UC users
  B. 210 Telephony users and 425 UC users
  C. 200 Telephony users and 435 UC users
  D. 400 Telephony users and 235 UC users
  C. 200 Telephony users and 435 UC users

• Question 43:

  Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?

  A. one-X Agent
  B. Avaya Communicator
  C. Avaya Agent Desktop
  D. Agent Desktop Display
  B. Avaya Communicator

• Question 44:

  Refer to the Scenario: IT-FAC.

  

  To keep the WIFI separate from the mobility offer, you have decided to address the mobility functionality by providing ten 3700 series Digital Enhanced Cordless Telecommunications (DECT) telephones for the staff working around the

  amusement center and one-X Mobile Preferred for the six executives.

  Based on the above information, what Is the impact of using DECT telephones and one-X Mobile Preferred on the user licensing?

  A. 16 additional Mobile user licenses
  B. 16 additional Office user licenses
  C. Six additional Power user licenses
  D. No additional user licenses
  B. 16 additional Office user licenses

• Question 45:

  Refer to the Scenario: IT-FAC.

  

  IT-FAC Is very concerned about reliability since they need the ability to always make calls and receive calls. They are not as concerned about reliability of messaging and other forms of collaboration. Based on the above information, what Is required in the IP Office solution to provide backup for their SIP trunks and Session Border Controller for Enterprise (SBCE)?

  A. Add an E1 or T1 line with a combo card.
  B. Add a second Portwell SBCE to provide High Availability (HA).
  C. Add Plain Old Telephone Service (POTS) lines and analog modules to the IP500 V2.
  D. Duplicate all of the SIP trunks, add another Portwell SBCE and High Availability (HA. licenses.
  A. Add an E1 or T1 line with a combo card.

• Question 46:

  Your customer wants to edit the standard reports.

  In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?

  A. Recording Library
  B. Agent Dashboards
  C. Realtime
  D. Custom reports
  B. Agent Dashboards

• Question 47:

  Refer to the Scenario:

  Bittersweet Coffee Company (BCC).

  

  Your initial bid response has been designed to meet only the customer's stated needs from the RFP. Which feature brings added value to your solution without incurring any additional cost to the customer?

  A. On demand call recording and reporting for any user
  B. HTML based call accounting reports
  C. Meet-me audio conferencing
  D. Centralized management of wired network switches
  D. Centralized management of wired network switches

• Question 48:

  With the Avaya J100 Series IXTM IP phones, which feature requires PoE Class 2?

  A. The JBM24/JEM24 button module
  B. The color display
  C. The J100 wireless module
  D. The built-in volume boost
  B. The color display

• Question 49:

  One of the features of IP Office Server Edition and IP Office Select is Lightweight Directory Access Protocol (LDAP) user synchronization. To support on-going administration, this feature can be used to In addition to Name, Full Name, and extension, what other field can be synchronized?

  A. Email address
  B. Address
  C. Job function
  D. Organization or group
  A. Email address

• Question 50:

  Refer to the Scenario: HandH Ticket.

  

  You are designing a solution for HandH Ticket. The customer has been using a hosted conferencing solution with a maximum of 100 moderators. They need to know answers to multiple questions to estimate costs or setup the host/moderator.

  In the system. You have told them that the Avaya model is simpler.

  Which three facts do you need to know to help determine a cost estimate for a comparable premise- based solution? (Choose three.)

  A. No additional Information Is needed
  B. The number of conferences per month
  C. Whether they need web collaboration
  D. Whether they will need recording
  E. The number of participant-.
  A. No additional Information Is needed
  B. The number of conferences per month
  D. Whether they will need recording