Avaya 37820X Online Practice Questions and Exam Preparation

Avaya 37820X Online Questions & Answers

• Question 31:

  Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP OfficeTM has built-in functionality for this and whether that Is sufficient from a security perspective. Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?

  A. An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.
  B. The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs 10 Teleworker licenses,
  C. An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.
  D. The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10 Teleworker licenses.
  A. An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.

• Question 32:

  To support cradle-to-grave reports for any call, what is the minimum IP Office configuration?

  A. Preferred Edition with VMPro
  B. Essential Edition with an external PC to run Avaya Call Reporting
  C. Essential Edition with an external PC to run Avaya Call Reporting and an IP Office CTI license
  D. Preferred Edition with VMPro and an IP Office CTI license
  C. Essential Edition with an external PC to run Avaya Call Reporting and an IP Office CTI license

• Question 33:

  With Avaya Equinox Meetings Online, what is the maximum number of live broadcast viewers for a Pro VMR version?

  A. 500 viewers
  B. 50 viewers
  C. 25 viewers
  D. 100 viewers
  A. 500 viewers

• Question 34:

  Refer to the Scenario: IT-FAC.

  

  The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information. What can you tell the Account Manager about the CDR/SMDR information and output?

  A. IP Office tracks that information and It can be reviewed using the built-in reports.
  B. IP Office does not track that Information but It is available using a third-party call accounting application.
  C. IP Office does not track that information but it is available with a call center application.
  D. IP Office tracks that information and It Is provided In a CSV format.
  A. IP Office tracks that information and It can be reviewed using the built-in reports.

• Question 35:

  Refer to the IT-FAC scenario and exhibits.

  

  The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B. As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution. For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones. What are two characteristics of this mobility solution? (Choose two.)

  A. It utilizes the WiFi network of APs.
  B. It supports off-premise connectivity.
  C. It operates on a separate DECT network.
  D. It uses a line of ruggedized endpoints.
  A. It utilizes the WiFi network of APs.
  D. It uses a line of ruggedized endpoints.

• Question 36:

  What is the VantageTM Voice Assistant?

  A. An optional licensed feature for any Vantage device
  B. A Vantage application from the Apple app store
  C. A Vantage application for the K155
  D. A Vantage application from the Google Play store
  D. A Vantage application from the Google Play store

• Question 37:

  For your customer, you have decided to configure an IP OfficeTM Server Edition. Using Just the primary server, which types of internal collaboration are available for the power users?

  A. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses and video licenses
  B. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses
  C. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses
  D. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses and video licenses
  B. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses

• Question 38:

  Your customer wants to create wallboards.

  In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?

  A. Realtime
  B. Voice Recording Library
  C. Custom reports
  D. Agent Dashboards
  D. Agent Dashboards

• Question 39:

  What are two reasons to use Voicemail Pro for recording? (Choose two.)

  A. Each Avaya Contact Center Select voice agent license includes a recording license.
  B. It provides reporting such as how many times a call was put on hold.
  C. It offers live monitoring of voice and screens.
  D. No additional licensing is needed to allow any user call recording via a button.
  C. It offers live monitoring of voice and screens.
  D. No additional licensing is needed to allow any user call recording via a button.

• Question 40:

  With the Avaya IX'" Workplace Client, what is required to provide point-to-point audio and video calls?

  A. One user with Office Worker licence, one user with Power User licence
  B. Two users with Avaya Equinox?Meetings Online virtual meeting rooms
  C. Two users with Avaya Equinox?Conferencing host licences
  D. Two users with Power User licences
  B. Two users with Avaya Equinox?Meetings Online virtual meeting rooms