Avaya ACDS 37820X Questions & Answers

• Question 1:

  Refer to the exhibit.

  

  How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?

  A. To IP Office and anchored In IP Office: A-6

  B. Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B

  C. Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5

  D. Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7

  Correct Answer: D

• Question 2:

  Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?

  A. one-X Agent

  B. Avaya Communicator

  C. Avaya Agent Desktop

  D. Agent Desktop Display

  Correct Answer: B

• Question 3:

  In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

  A. The Contact Center Manager Server database

  B. The Contact Center Manager Administration database

  C. The Communication Control Toolkit database

  D. The Contact Center Multimedia database

  Correct Answer: D

• Question 4:

  A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center

  Select (ACCS).

  Which component Is used to create surveys In ACCS?

  A. Outbound Campaign Management Tool

  B. Proactive Outreach Manager

  C. Communication Control Toolkit

  D. Orchestration Designer

  Correct Answer: A

• Question 5:

  Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)

  A. Predictive Outbound

  B. MMS Text Messages

  C. Web Chat

  D. Scanned Documents

  Correct Answer: B

• Question 6:

  A Customer wants to clarify the maximum number of logged-in Agents in his virtualized ACCS. How many agents can be logged-in to the Agent Desktop at the same time In a High-End solution?

  A. 150

  B. 250

  C. 350

  D. 450

  Correct Answer: A

• Question 7:

  Refer to the Scenario: HandH Ticket.

  

  HandH Ticket has a single administrator for all their locations. They heard about the User self- administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive. In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)

  A. Button programming

  B. Modify their personal directory.

  C. Create personal short codes.

  D. Correct their personal entry in the system directory.

  Correct Answer: AD

• Question 8:

  Web Traveling.com is using Outlook with an Exchange server. You have proposed that the customer use

  the Outlook plug-In.

  What does this plug-In do for the users at Web Travellng.com?

  A. It adds Avaya IX Workplace Client functionality to the Outlook window.

  B. It adds Outlook access to the Avaya IX Workplace Client for IP Office.

  C. it adds Outlook access to the one-X Portal desktop.

  D. it adds a subset of one-X Portal functionality to the Outlook window.

  Correct Answer: C

• Question 9:

  Refer to the Scenario: HandH Tick.

  

  Based on the HandH Ticket scenario, which in Border Controller for Enterprise (SBCE) deployment would you recommend to provide secure, resilient SIP communications for Internal and mobile/remote representatives?

  A. A high availability deployment on three Dell servers

  B. A high availability deployment on two Dell servers

  C. A high availability deployment on two Portwell Cad servers

  D. A virtualized high availability Hyper-V deployment

  Correct Answer: C

• Question 10:

  Refer to the Scenario: HandH Ticket.

  

  You are designing a solution for HandH Ticket. The customer has been using a hosted conferencing solution with a maximum of 100 moderators. They need to know answers to multiple questions to estimate costs or setup the host/moderator. In the system. You have told them that the Avaya model is simpler. Which three facts do you need to know to help determine a cost estimate for a comparable premise- based solution? (Choose three.)

  A. No additional Information Is needed

  B. The number of conferences per month

  C. Whether they need web collaboration

  D. Whether they will need recording

  E. The number of participant-.

  Correct Answer: ABD