Avaya 37820X Online Practice Questions and Exam Preparation

Avaya 37820X Online Questions & Answers

• Question 1:

  Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?

  A. one-X Agent
  B. Avaya Communicator
  C. Avaya Agent Desktop
  D. Agent Desktop Display
  B. Avaya Communicator

• Question 2:

  Refer to the exhibit.

  

  How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?

  A. To IP Office and anchored In IP Office: A-6
  B. Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B
  C. Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
  D. Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7
  D. Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7

• Question 3:

  A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS). Which component Is used to create surveys In ACCS?

  A. Outbound Campaign Management Tool
  B. Proactive Outreach Manager
  C. Communication Control Toolkit
  D. Orchestration Designer
  A. Outbound Campaign Management Tool

• Question 4:

  In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

  A. The Contact Center Manager Server database
  B. The Contact Center Manager Administration database
  C. The Communication Control Toolkit database
  D. The Contact Center Multimedia database
  D. The Contact Center Multimedia database

• Question 5:

  A Customer wants to clarify the maximum number of logged-in Agents in his virtualized ACCS. How many agents can be logged-in to the Agent Desktop at the same time In a High-End solution?

  A. 150
  B. 250
  C. 350
  D. 450
  A. 150

• Question 6:

  Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)

  A. Predictive Outbound
  B. MMS Text Messages
  C. Web Chat
  D. Scanned Documents
  B. MMS Text Messages

• Question 7:

  Web Traveling.com is using Outlook with an Exchange server. You have proposed that the customer use the Outlook plug-In. What does this plug-In do for the users at Web Travellng.com?

  A. It adds Avaya IX Workplace Client functionality to the Outlook window.
  B. It adds Outlook access to the Avaya IX Workplace Client for IP Office.
  C. it adds Outlook access to the one-X Portal desktop.
  D. it adds a subset of one-X Portal functionality to the Outlook window.
  C. it adds Outlook access to the one-X Portal desktop.

• Question 8:

  Refer to the Scenario: HandH Ticket.

  

  HandH Ticket has a single administrator for all their locations. They heard about the User self- administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive. In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)

  A. Button programming
  B. Modify their personal directory.
  C. Create personal short codes.
  D. Correct their personal entry in the system directory.
  A. Button programming
  D. Correct their personal entry in the system directory.

• Question 9:

  Refer to the Scenario: HandH Tick.

  

  Based on the HandH Ticket scenario, which in Border Controller for Enterprise (SBCE) deployment would you recommend to provide secure, resilient SIP communications for Internal and mobile/remote representatives?

  A. A high availability deployment on three Dell servers
  B. A high availability deployment on two Dell servers
  C. A high availability deployment on two Portwell Cad servers
  D. A virtualized high availability Hyper-V deployment
  C. A high availability deployment on two Portwell Cad servers

• Question 10:

  Refer to the Scenario: HandH Ticket.

  

  The HandH Ticket company wants to replace their DEFINITY systems with a solution for which they can easily obtain parts and maintenance. The customer contact wants to know why they should migrate to IP Office"* and not Avaya Aura? In addition to telling them that this solution was purpose-built to support midsize enterprises with up to 3000 users, what else would you tell them?

  A. IP Office Includes built-in apps such as voicemail, audio and web collaboration, mobility, IM and Presence.
  B. The IP Office can be virtualized in either a Nutanix or a VMware environment.
  C. IP Office integrates with a multi-channel contact center solution that can migrate to Avaya Aura Contact Center.
  D. IP Office uses many of the same components and applications such as SBCE and System Manager.
  D. IP Office uses many of the same components and applications such as SBCE and System Manager.