37820X Real Exam Questions and Verified Answers

Question 1 Single choice

What is one of the features of the Avaya VantageTM K165 that makes it different than the Avaya Vantage K175?

A
It has visible mechanical buttons.
B
It has a smaller touch screen.
C
It does not Include a camera.
D
It is not an all glass device.

Show answer and explanation

Correct answer: C

Question 2 Single choice

In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

A
The Contact Center Manager Server database
B
The Contact Center Manager Administration database
C
The Communication Control Toolkit database
D
The Contact Center Multimedia database

Show answer and explanation

Correct answer: D

Question 3 Single choice

Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.

What can you tell the Account Manager about the CDR/SMDR information and output?

A
IP Office tracks that information and It can be reviewed using the built-in reports.
B
IP Office does not track that Information but It is available using a third-party call accounting application.
C
IP Office does not track that information but it is available with a call center application.
D
IP Office tracks that information and It Is provided In a CSV format.

Show answer and explanation

Correct answer: A

Question 4 Multiple choice

Refer to the Scenario: H&H Ticket.

H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)

A
Button programming
B
Modify their personal directory.
C
Create personal short codes.
D
Correct their personal entry in the system directory.

Show answer and explanation

Correct answers: A, D

Question 5 Single choice

You are proposing an Avaya Midsize solution with 200 agents, 10 supervisors, 225 non-agent UC users, and 200 non-agent Telephony users.

How many Telephony users and UC users would be Included In your Bill of Materials?

A
410 Telephony users and 225 UC users
B
210 Telephony users and 425 UC users
C
200 Telephony users and 435 UC users
D
400 Telephony users and 235 UC users

Show answer and explanation

Correct answer: C

Question 6 Single choice

Refer to the Scenario: IT-FAC.

You are proposing that the customer migrate to SIP trunks and install an Session Border Controller for

Enterprise (SBCE). Another Sales Engineer asks you why terminating SIP trunks directly on the IP
OfficeTM and using the built-in firewall is not a best practice.

What is the reason for using the SBCE to terminate SIP trunks?

A
It provides NAT Traversal not available with direct termination.
B
It stops attacks and hacks before entering the private network.
C
It provides VPNIess remote worker functionality for 1600 endpoints.
D
It allows registration and authentication to be done in the core of the network.

Show answer and explanation

Correct answer: A

Question 7 Single choice

Refer to the Scenario: IT-FAC.

You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel.

Which application and deployment option will provide this functionality?

A
Avaya Communicator using iOS or Android smartphones
B
one-X Mobile Preferred using iOS or Android smartphones
C
Scopia Mobile using iOS or Android smartphones
D
one-X Mobile Preferred using Windows smartphones

Show answer and explanation

Correct answer: B

Question 8 Single choice

Refer to the Scenario: IT-FAC.

For this customer, you have decided to install High Availability (HA. for the Session Border Controller for Enterprise SBCE) with 15 SIP trunks.
In addition to the hardware, which licensing is required for this solution?

A
30 Standard licenses; since you need to duplicate the Standard licenses for HA
B
15 Standard licenses; since HA Is included with the Standard license
C
15 Standard licenses and 15 Standard HA licenses
D
15 Standard licenses and 15 Advanced licenses; since HA requires Advanced licenses

Show answer and explanation

Correct answer: B

Question 9 Single choice

Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP OfficeTM has built-in functionality for this and whether that Is sufficient from a security perspective.

Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?

A
An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.
B
The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs
10 Teleworker licenses,
C
An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.
D
The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10
Teleworker licenses.

Show answer and explanation

Correct answer: A

Question 10 Single choice

Refer to the Scenario: Bittersweet Coffee Company (BCC).

Your initial bid response has been designed to meet only the customer's stated needs from the RFP.

Which feature brings added value to your solution without incurring any additional cost to the customer?

A
On demand call recording and reporting for any user
B
HTML based call accounting reports
C
Meet-me audio conferencing
D
Centralized management of wired network switches

Show answer and explanation

Correct answer: D