Avaya ACDS 33810X Questions & Answers

• Question 1:

  During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.

  Which component would the sales person offer South Travel Stores?

  A. Co-browse Snap-In

  B. Multimedia Messaging

  C. Messaging (AAM)

  D. Context Store Snap-In

  Correct Answer: D

• Question 2:

  An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.

  What Is this solution called?

  A. Call Completion No Reply (CCNR)

  B. Call Back Assist (CBA)

  C. Call Back Request (CBR)

  D. Call Completion Busy Subscriber (CCBS)

  Correct Answer: C

• Question 3:

  The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.

  Which application programming interface type is used to publish the CCT functions?

  A. Microsoft .NET

  B. Open Database Connectivity (ODBC)

  C. Open Computing Language (OpenGL)

  D. Simple Direct Media Layer

  Correct Answer: B

• Question 4:

  A sales representative is preparing for a customer presentation with market trends for Avaya Aura Contact Center administration tools and applications.

  Which two market trends should be Included? (Choose two.)

  A. Engaging customers on their terms

  B. Customers initiating calls into the Contact Center by telephone only

  C. Evolution of the Contact Center agent

  D. Contact Center data gathered from generic reports only

  Correct Answer: AD

• Question 5:

  Which three attributes describe the right context of a customer journey experience? (Choose three.)

  A. Specific Report focused

  B. Single Channel driven

  C. Seamless

  D. Personalized

  E. Intelligent

  Correct Answer: A

• Question 6:

  A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

  A. Task Flow Executor (TFE)

  B. Telephony Services Manager (TSM)

  C. SIP Gateway Manager (SGM)

  D. Telephony Services Manager (TSM)

  Correct Answer: D

• Question 7:

  AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.

  Which solution would meet AMR's requirements?

  A. Co-Browsing Snap-In

  B. Web Chat Snap-In

  C. Presence Snap-In

  D. Context Store Snap-In

  Correct Answer: B

• Question 8:

  Refer to the exhibit.

  

  AACC allows the use of campaigns for Sales or Marketing purposes. Which statement about Outbound campaigns is true?

  A. Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C

  B. Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C

  C. Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C

  D. Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C

  Correct Answer: B

• Question 9:

  The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

  A. IP address

  B. MAC address

  C. Host ID

  D. Customer name

  Correct Answer: D

• Question 10:

  When using a browser to administer the Avaya Aura Contact Center, which browser is supported with CCMA?

  A. Firefox 66.0 32 bit

  B. Google Chrome 74.0 64 bit

  C. Microsoft Edge 64 bit

  D. Microsoft Internet Explorer 11.0 32 bit

  Correct Answer: D