Avaya 33810X Online Practice Questions and Exam Preparation

Avaya 33810X Online Questions & Answers

• Question 1:

  During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available. Which component would the sales person offer South Travel Stores?

  A. Co-browse Snap-In
  B. Multimedia Messaging
  C. Messaging (AAM)
  D. Context Store Snap-In
  D. Context Store Snap-In

• Question 2:

  Which three attributes describe the right context of a customer journey experience? (Choose three.)

  A. Specific Report focused
  B. Single Channel driven
  C. Seamless
  D. Personalized
  E. Intelligent
  A. Specific Report focused

• Question 3:

  A sales representative is preparing for a customer presentation with market trends for Avaya Aura Contact Center administration tools and applications. Which two market trends should be Included? (Choose two.)

  A. Engaging customers on their terms
  B. Customers initiating calls into the Contact Center by telephone only
  C. Evolution of the Contact Center agent
  D. Contact Center data gathered from generic reports only
  A. Engaging customers on their terms
  D. Contact Center data gathered from generic reports only

• Question 4:

  The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features. Which application programming interface type is used to publish the CCT functions?

  A. Microsoft .NET
  B. Open Database Connectivity (ODBC)
  C. Open Computing Language (OpenGL)
  D. Simple Direct Media Layer
  B. Open Database Connectivity (ODBC)

• Question 5:

  An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC. What Is this solution called?

  A. Call Completion No Reply (CCNR)
  B. Call Back Assist (CBA)
  C. Call Back Request (CBR)
  D. Call Completion Busy Subscriber (CCBS)
  C. Call Back Request (CBR)

• Question 6:

  The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

  A. IP address
  B. MAC address
  C. Host ID
  D. Customer name
  D. Customer name

• Question 7:

  Refer to the exhibit.

  

  AACC allows the use of campaigns for Sales or Marketing purposes. Which statement about Outbound campaigns is true?

  A. Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
  B. Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
  C. Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
  D. Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
  B. Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C

• Question 8:

  AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages. Which solution would meet AMR's requirements?

  A. Co-Browsing Snap-In
  B. Web Chat Snap-In
  C. Presence Snap-In
  D. Context Store Snap-In
  B. Web Chat Snap-In

• Question 9:

  A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

  A. Task Flow Executor (TFE)
  B. Telephony Services Manager (TSM)
  C. SIP Gateway Manager (SGM)
  D. Telephony Services Manager (TSM)
  D. Telephony Services Manager (TSM)

• Question 10:

  A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

  A. It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
  B. As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
  C. It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
  D. It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
  C. It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.