Avaya 33810X Online Practice Questions and Exam Preparation

Avaya 33810X Online Questions & Answers

• Question 1:

  Avaya One Source has orderable quotes for the Greenfield customer and existing customer. How can a quote from Avaya One Source -Order center be placed as an order?

  A. By using Sales Force Updates
  B. By using Create Proposal SSR
  C. By using Create Order
  D. By using Create Upload Order SSR
  A. By using Sales Force Updates

• Question 2:

  AACC has an inbuilt Outbound Management.

  Which resource controls the Preview Dialing method?

  A. Manager
  B. Administrator
  C. Supervisor
  D. Agent
  C. Supervisor

• Question 3:

  What should a functional architecture discussion cover?

  A. Network plan of the existing Infrastructure
  B. Bill of Materials to quantify the costs
  C. Customer evolution plans and Avaya solution to their problems
  D. A design of the needed components and Interconnections
  A. Network plan of the existing Infrastructure

• Question 4:

  An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC. What Is this solution called?

  A. Call Completion No Reply (CCNR)
  B. Call Back Assist (CBA)
  C. Call Back Request (CBR)
  D. Call Completion Busy Subscriber (CCBS)
  C. Call Back Request (CBR)

• Question 5:

  A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents. Which solution meets these customer requirements?

  A. Avaya IX TM Workplace
  B. Avaya Callback Assist
  C. Avaya IX TMM Workspaces
  D. Avaya Agent Desktop
  C. Avaya IX TMM Workspaces

• Question 6:

  AACC interoperates with which two different Avaya applications? (Choose two.)

  A. Avaya Work Force Optimization Select
  B. Interaction Center
  C. Proactive Outreach Manager
  D. Call Back Automated
  C. Proactive Outreach Manager
  D. Call Back Automated

• Question 7:

  When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

  A. Agent Greeting
  B. Instant Message
  C. Resilience
  D. Geographic Node
  D. Geographic Node

• Question 8:

  A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

  A. It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
  B. As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
  C. It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
  D. It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
  C. It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.

• Question 9:

  Which Avaya Call Recorder provides Active Parallel Redundancy as option?

  A. Avaya Enhanced Contact Recording
  B. Avaya Contact Recording
  C. Avaya Contact Recording Advanced
  D. Avaya Basic Contact Recording
  C. Avaya Contact Recording Advanced

• Question 10:

  There are several factors why customers will buy from Avaya which Include:

  The sales person understand their business.

  The sales person being perceive as a trusted adviser.

  The proposal contains real value in a manner relevant to them.

  What are two additional factors? (Choose two,)

  A. The proposal value Is obvious, so It is not discussed.
  B. Avaya can deliver what has been promised.
  C. Avaya solution Is technologically better or equivalent to other proposals but less expensive.
  D. The executive summary section of the proposal highlights the solution features.
  A. The proposal value Is obvious, so It is not discussed.
  C. Avaya solution Is technologically better or equivalent to other proposals but less expensive.