Skip to main content

33810X Real Exam Questions

Avaya Aura Contact Center Solution Design

48 questions available · Page 1 of 5

Updated Exam DumpsVerified AnswersPass Guarantee

Get Complete Exam Dumps
Question 1 Single choice

An IT manager wants Avaya Breeze TM to use Snap-In to integrate new capabilities into processes.

Which Avaya Breeze TM snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

  1. A

    Context Store

  2. B

    Co-Browsing

  3. C

    Engagement Designer

  4. D

    Work Assignment

Show answer and explanation

Correct answer: A

Question 2 Single choice

A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.

Which solution meets these customer requirements?

  1. A

    Avaya IX TM Workplace

  2. B

    Avaya Callback Assist

  3. C

    Avaya IX TMM Workspaces

  4. D

    Avaya Agent Desktop

Show answer and explanation

Correct answer: C

Question 3 Multiple choice

A sales representative is preparing for a customer presentation with market trends for Avaya Aura Contact Center administration tools and applications.

Which two market trends should be Included? (Choose two.)

  1. A

    Engaging customers on their terms

  2. B

    Customers initiating calls into the Contact Center by telephone only

  3. C

    Evolution of the Contact Center agent

  4. D

    Contact Center data gathered from generic reports only

Show answer and explanation

Correct answers: A, D

Question 4 Single choice

A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze, which solution would Avaya offer with AACC?

  1. A

    Engagement Assistant

  2. B

    Presence Service

  3. C

    Microsoft Lync

  4. D

    Avaya Multimedia Messaging

Show answer and explanation

Correct answer: B

Question 5 Single choice

Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.

Which application is shown In the exhibit?

  1. A

    Avaya Agent Desktop

  2. B

    Avaya one-X Agent Desktop

  3. C

    Agent Map

  4. D

    Avaya Contact Center Orchestration Designer

Show answer and explanation

Correct answer: D

Question 6 Multiple choice

AACC interoperates with which two different Avaya applications? (Choose two.)

  1. A

    Avaya Work Force Optimization Select

  2. B

    Interaction Center

  3. C

    Proactive Outreach Manager

  4. D

    Call Back Automated

Show answer and explanation

Correct answers: C, D

Question 7 Single choice

A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture,

What is the purpose of the Logical Architecture Diagram?

  1. A

    It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

  2. B

    As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.

  3. C

    It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.

  4. D

    It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.

Show answer and explanation

Correct answer: C

Question 8 Single choice

Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.

Which statement about Outbound campaigns is true?

  1. A

    Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C

  2. B

    Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C

  3. C

    Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C

  4. D

    Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C

Show answer and explanation

Correct answer: B

Question 9 Multiple choice

A design specialist has scheduled his first discovery conversation with a customer.

Which three factors would the specialist be able to address with the customer? (Choose three.)

  1. A

    Uncertainty

  2. B

    Fear

  3. C

    Doubt

  4. D

    Anxiety

  5. E

    Worry

Show answer and explanation

Correct answers: B, C, E

Question 10 Single choice

AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure
Web pages.

Which solution would meet AMR's requirements?

  1. A

    Co-Browsing Snap-In

  2. B

    Web Chat Snap-In

  3. C

    Presence Snap-In

  4. D

    Context Store Snap-In

Show answer and explanation

Correct answer: B