A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture,
What is the purpose of the Logical Architecture Diagram?
A. It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
B. As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
C. It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
D. It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?
A. Avaya technical staff
B. Avaya Development team
C. Avaya Support
D. Avaya Professional Services
Which Avaya Call Recorder provides Active Parallel Redundancy as option?
A. Avaya Enhanced Contact Recording
B. Avaya Contact Recording
C. Avaya Contact Recording Advanced
D. Avaya Basic Contact Recording
The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?
A. HTTP
B. FTPS
C. HTTPS and FTPS
D. HTTPS
The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?
A. MAC Address
B. Host ID
C. IP Address
D. Customer name
Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)
A. Standby License Manager
B. Local WebLM license file
C. Remote WebLM server
D. Remote license file
During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?
A. Automated Quality Monitoring package
B. Quality Monitoring package
C. Workforce Management package
D. Workforce Optimization package
A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
A. Avaya IXTM Workforce Engagement
B. Avaya Control Manager
C. Avaya IXTM Workspaces
D. Avaya Breeze Platform
In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)
A. What is the percentage of customer support Issues that are resolved In one call?
B. What are the agent performance reporting requirements?
C. Which system support click-to-call from the web?
D. What are the customer support pain points?
E. What Is the IVR name?
A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura Contact Center.
Which application will meet the customer's requirements?
A. Avaya Control Manager
B. Avaya one-X Agent Desktop
C. Avaya Agent Desktop
D. Avaya Contact Center Orchestration Designer
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