Avaya ACDS 33810X Questions & Answers

• Question 21:

  A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.

  Which solution meets these customer requirements?

  A. Avaya IX TM Workplace

  B. Avaya Callback Assist

  C. Avaya IX TMM Workspaces

  D. Avaya Agent Desktop

  Correct Answer: C

• Question 22:

  A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.

  Which statement describes what the Avaya support department needs be prepared to tell the manager?

  A. Different Presence client software are supported on Avaya Agent Desktop.

  B. Agent Desktop does not support co-resident Skype for Business client software.

  C. Microsoft Lync Server are not supported.

  D. Microsoft Skype Server are not supported.

  Correct Answer: A

• Question 23:

  What should a functional architecture discussion cover?

  A. Network plan of the existing Infrastructure

  B. Bill of Materials to quantify the costs

  C. Customer evolution plans and Avaya solution to their problems

  D. A design of the needed components and Interconnections

  Correct Answer: A

• Question 24:

  An IT manager wants Avaya Breeze TM to use Snap-In to integrate new capabilities into processes.

  Which Avaya Breeze TM snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

  A. Context Store

  B. Co-Browsing

  C. Engagement Designer

  D. Work Assignment

  Correct Answer: A

• Question 25:

  An IT manager wants Avaya Breeze because it provides a virtuallzed and secure application platform for Snap'lns.

  Which two Avaya Breeze Snap-ins are available with Avaya Aura Contact Center? (Choose two.)

  A. Context Store

  B. Work Assignment

  C. Dialogue Designer

  D. Co-browse

  Correct Answer: D

• Question 26:

  A customer Intends to connect two SIP enabled AACC on one Avaya Aura UC Platform. Which capability is supported In this scenario?

  A. Email and Web Communication

  B. Microsoft Lync Integration

  C. Avaya Presence Service

  D. AACC High Availability

  Correct Answer: C

• Question 27:

  Contact Center Multimedia supports a powerful Email Handler.

  Which two sub-types of Email attachment files are supported? (Choose two.)

  A. Voice Mail

  B. Instant Messaging

  C. Short Message Service

  D. Web Communication

  Correct Answer: AB

• Question 28:

  AACC interoperates with which two different Avaya applications? (Choose two.)

  A. Avaya Work Force Optimization Select

  B. Interaction Center

  C. Proactive Outreach Manager

  D. Call Back Automated

  Correct Answer: CD

• Question 29:

  Refer to the exhibit.

  

  AACC routes contacts based on business logic to any SIP addressable endpoint. Which statement about AACC Voice Contact is true?

  A. It Is anchored In the Media Processing Platform.

  B. It Is anchored In the G450.

  C. It Is anchored In the Media Server.

  D. It Is anchored in the Session Manager.

  Correct Answer: D

• Question 30:

  The CEO of a service company wants context rich information that Is Important for better customer experience.

  Which development platform allows customers to add new capabilities to their solution?

  A. Avaya BreezeTM

  B. Avaya Experience Portal Platform

  C. Avaya Performance Applications Platform

  D. Avaya Applications Platform

  Correct Answer: B