Avaya ACDS 33810X Questions & Answers

• Question 31:

  Refer to the exhibit.

  

  A Contact Center administrator uses different tools and applications In the Contact Center environment. Which application is shown In the exhibit?

  A. Avaya Agent Desktop

  B. Avaya one-X Agent Desktop

  C. Agent Map

  D. Avaya Contact Center Orchestration Designer

  Correct Answer: D

• Question 32:

  There are several factors why customers will buy from Avaya which Include:

  The sales person understand their business.

  The sales person being perceive as a trusted adviser.

  The proposal contains real value in a manner relevant to them.

  What are two additional factors? (Choose two,)

  A. The proposal value Is obvious, so It is not discussed.

  B. Avaya can deliver what has been promised.

  C. Avaya solution Is technologically better or equivalent to other proposals but less expensive.

  D. The executive summary section of the proposal highlights the solution features.

  Correct Answer: AC

• Question 33:

  AACC has an inbuilt Outbound Management.

  Which resource controls the Preview Dialing method?

  A. Manager

  B. Administrator

  C. Supervisor

  D. Agent

  Correct Answer: C

• Question 34:

  A design specialist has scheduled his first discovery conversation with a customer. Which three factors would the specialist be able to address with the customer? (Choose three.)

  A. Uncertainty

  B. Fear

  C. Doubt

  D. Anxiety

  E. Worry

  Correct Answer: BCE

• Question 35:

  During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.

  Which value proposition would you use?

  A. Avaya Aura Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura.

  B. Avaya Aura Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.

  C. Avaya Aura Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.

  D. Avaya Aura Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.

  Correct Answer: C

• Question 36:

  An administrator wants different real-time reporting displays which support the daily work of supervisors. Which two displays are available with AACC? (Choose two.)

  A. Call by Call Display

  B. Bill Board collection

  C. Supervisor Chart

  D. Agent Maps

  Correct Answer: CD

• Question 37:

  The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

  A. Contact Center Server Utility

  B. Contact Center Orchestration Designer

  C. Contact Center Manager Administrator

  D. Contact Center Manager Multimedia Administrator

  Correct Answer: D

• Question 38:

  The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura.

  The Agent for Preview and Progressive Outbound Is bundled with which package?

  A. AACC 7 Outbound ASIPP package

  B. AACC 7 Resilience (High Availability) ASIPP package

  C. AACC Multimedia ASIPP package

  D. AACC 7 Base System and Voice ASIPP package

  Correct Answer: B

• Question 39:

  A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze, which solution would Avaya offer with AACC?

  A. Engagement Assistant

  B. Presence Service

  C. Microsoft Lync

  D. Avaya Multimedia Messaging

  Correct Answer: B

• Question 40:

  A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.

  Which two agent interfaces are supported with AACC Release 7.1? (Choose two) A. Avaya IXTM Workplace

  B. Avaya Agent Desktop a

  C. Avaya IXTM Workspaces

  D. Avaya one-X Agent Desktop

  Correct Answer: BC