Avaya 3312 Online Practice Questions and Exam Preparation

Avaya 3312 Online Questions & Answers

• Question 51:

  Which task can the supervisor perform in the Real-Time Displays window under the Change Mode column?

  A. Force the agent into Not Ready and select an existing Not Ready Reason Code.
  B. Force the agent into Not Ready and select an existing After Call Work Code.
  C. Force the agent to login.
  D. Force the agent to logout.
  A. Force the agent into Not Ready and select an existing Not Ready Reason Code.

• Question 52:

  You are building a new call flow that will use hold music, that is stored on the Avaya Aura Media Server (AAMS), while calls are waiting in queue. You created your music folder on AAMS and uploaded the music files to the music folder in the AAMS server successfully.

  What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?

  A. Create a new music skillset.
  B. Create a route with the name of the music content group on AAMS.
  C. Create a new music Call Presentation Class.
  D. Create a new music Control Directory Number (CDN).
  B. Create a route with the name of the music content group on AAMS.

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  Explanation/Reference:

• Question 53:

  You just installed a new Avaya Aura Contact Center (AACC) installation and you need to configure it to communicate to the Avaya Aura Media Server (AAMS).

  Which configuration options do you need to configure to accomplish this?

  A. Media Servers and Routes
  B. Media Servers and Media Services and Routes
  C. Routes and Contact Types
  D. CDNs (Route Points) and Skillsets
  A. Media Servers and Routes

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  Explanation/Reference:

• Question 54:

  When agents finish with a call, and if there are calls waiting, the next call rings immediately on the agent's telephone set. The supervisor would like the agents to have 30 seconds before the next call is presented to the agent.

  Which call presentation class option is needed to accomplish this requirement?

  A. Presentation Option: Call Force
  B. Presentation Option: Return to Queue
  C. Presentation Option: After Call Break for N seconds:
  D. Presentation Option: Put DN on hold to answer call
  D. Presentation Option: Put DN on hold to answer call

• Question 55:

  A customer with Avaya Aura Contact Center (AACC) has opened the Skillset View in the Contact Center Management component. Which task can be performed from this view?

  A. Create a new skillsets.
  B. Delete a supervisor.
  C. Add a skillset to a script.
  D. Schedule an Agent to Skillset assignment.
  A. Create a new skillsets.

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  Explanation/Reference:

• Question 56:

  You must configure Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent, but do not get answered by that agent.

  Which AACC configuration option is used to accomplish this task?

  A. Formulas
  B. Call Presentation Classes
  C. Global Settings
  D. Threshold Classes
  B. Call Presentation Classes

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  Explanation/Reference:

• Question 57:

  A customer with Avaya Aura Contact Center (AACC) has a list of holidays that change on a yearly basis. The holidays are defined as variables in a specific variable list. This list of variables is referenced on multiple applications. Once a year, an administrator updates the list with new holiday dates, which results in the applications recognizing the new dates.

  Which category and type of variable will the administer modify in the variable table to accomplish this?

  A. the global variable of the type Date
  B. the call variable of the type Date
  C. the wild call variable of the type Integer
  D. a global or call variable of the type String
  A. the global variable of the type Date

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  Explanation/Reference:

• Question 58:

  A customer with Avaya Aura Contact Center (AACC) wants to create a script using intrinsics. The script will be screened using the 'QUEUED COUNT' intrinsic.

  Which category of intrinsic is the 'QUEUED COUNT" intrinsic?

  A. Traffic
  B. Time
  C. Call
  D. Skillset
  A. Traffic

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  Explanation/Reference:

• Question 59:

  A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment? Which field is mandatory for a Contact Center Management supervisor in a SIP environment?

  A. Password
  B. Language
  C. Skillset
  D. Login ID
  E. Call Presentation Class
  D. Login ID

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  Explanation/Reference:

• Question 60:

  Which statement regarding scripts is true?

  A. A primary script is the only place that call variables can be assigned.
  B. A secondary script is the only place treatments can be applied to the call.
  C. A primary script is referenced directly from the Master script, otherwise it is a secondary script.
  D. Only a single secondary script allowed per application.
  C. A primary script is referenced directly from the Master script, otherwise it is a secondary script.