Avaya 3312 Online Practice Questions and Exam Preparation

Avaya 3312 Online Questions & Answers

• Question 21:

  A customer with Avaya Aura Contact Center (AACC) has written a script application. The Problem View is showing a syntax error with the following area of script:

  IF DAY OF WEEK EQUALS MONDAY..FR1DAY THEN

  What is the correct syntax required for this application?

  A. IF DAYS OF WEEK EQUALS MONDAY..FRIDAY THEN
  B. IF DAY OF WEEK EQUAI S MON..FRI THEN
  C. IF DAY OF WEEK - MONDAY FRIDAY THEN
  D. IF DAY OF WEEK = MONDAY..FRIDAY THEN
  D. IF DAY OF WEEK = MONDAY..FRIDAY THEN

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  Explanation/Reference:

• Question 22:

  A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management agent.

  Which three features can be assigned to a Contact Center Management agent? (Choose three.)

  A. Skillsets.
  B. Activity Code
  C. Call Presentation Class
  D. Control Directory Number (CDN)
  E. Threshold Class
  B. Activity Code
  C. Call Presentation Class
  D. Control Directory Number (CDN)

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  Explanation/Reference:

• Question 23:

  A customer wants to measure the system-wide Contact Center traffic, not just traffic on an individual skillset or application basis.

  Which category of intrinsic would provide this information?

  A. Open Queue
  B. Traffic
  C. Call
  D. Time
  D. Time

• Question 24:

  When using the Configuration Tool, which user can upload or download data to and from the Contact Center Manager Server?

  A. SYSMON
  B. IUSR_SWC
  C. iceAdmin
  D. Administrator
  D. Administrator

• Question 25:

  Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)

  A. Enter After Call Work Codes
  B. Call Customer
  C. Call Supervisor
  D. Enter Activity Codes
  E. Enter Call Notes
  A. Enter After Call Work Codes
  D. Enter Activity Codes
  E. Enter Call Notes

• Question 26:

  Refer to the exhibit.

  

  The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the contact Center Manager Server (CCMS) AACCMM04, and the Administration. Permissions levels ate granted to items within the launchpad through the creation of an Access Class.

  If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option what would be the result of access restriction for the user assigned to that Access Class?

  A. The user would not be able to access the Audit Trail from the Launchpad.
  B. The user would not be able to acquire Control Directory Numbers (CDN).
  C. The user would not be able to create new administrative users.
  D. The user would not be able to configure new agents.
  C. The user would not be able to create new administrative users.

• Question 27:

  A customer with an Avaya Aura Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation.

  Which block will be required?

  A. Input
  B. Treatment
  C. IVR
  D. Output
  D. Output

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  Explanation/Reference:

• Question 28:

  The manager of the Customer Service Department wants calls into the Customer Service Application to be answered in 20 seconds or less, and wants to see what percentage of calls are meeting this objective by watching real-time displays. Where would the Contact Center Manager Administration (CCMA) establish this 20 second cutoff point?

  A. Historical Statistics
  B. Real Time Statistics
  C. Real Time Reporting
  D. Application Threshold Class
  D. Application Threshold Class

• Question 29:

  A customer with Avaya Aura Contact Center (AACC) is attempting to add a new activity code to the system, but receives a system error stating that the maximum number of activity codes allowed has been exceeded.

  To determine the maximum number of allowed activity codes, under which option within the Configuration component would the customer look?

  A. Global Settings
  B. Threshold Classes
  C. Real Time Statistics
  D. Historical Statistics
  D. Historical Statistics

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  Explanation/Reference:

• Question 30:

  Refer to the exhibit.

  

  The data in the exhibit are found in the Route Definition window under the Configuration component of Avaya Aura Contact Center (AACC) for a SIP-based Contact Center with an Avaya Aura Media Server. Which statement correctly describes how the Route Number field is used?

  A. The route number must match a route created in the telephone system.
  B. The route number must match a variable name in the Orchestration Designer.
  C. The route number must be defined in global settings before it can be referenced in Route Definition.
  D. The route number is used in scripting to reference a specific recording or music.
  C. The route number must be defined in global settings before it can be referenced in Route Definition.

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  Explanation/Reference: