Avaya 3312 Online Practice Questions and Exam Preparation

Avaya 3312 Online Questions & Answers

• Question 1:

  A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.

  Given the following section of script:

  IF DNIS = SOOO THEN

  QUEUE TO SKILLSET customer_service

  WAIT 2

  ELSF

  QUEUE TO SKILLSET general_lnfo

  WAIT 2

  END IF

  QUEUE TO SKILLSET backup_sklllset WAIT 2

  Which statement describes what will happen to a caller encountering this section of script?

  A. Callers with DNIS 5000 will queue to customer_service, all other callers will queue to general_info and backup__sklllset.
  B. Callers with DNIS 5000 will queue to customer_service and backup_skillset and all other calls will queue to general_info.
  C. Callers with DNIS 5000 will queue to customer_servlce, all other calls will queue to backup_skillset.
  D. Callers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers will queue to general_info and backup,,skillset.
  D. Callers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers will queue to general_info and backup,,skillset.

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  Explanation/Reference:

• Question 2:

  Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected. Which three variables types support this class type? (Choose three.)

  A. Skillset
  B. Music
  C. Agent Identification (Agent_ID)
  D. Day
  E. Integer
  A. Skillset
  D. Day
  E. Integer

• Question 3:

  A customer with Avaya Aura Contact Center (AACC) Orchestration Designer opens the Contact Router for the first time by right clicking the Master Script. Which options are available?

  A. Open/Open in Flow Editor
  B. Open in text editor/Open in flow editor
  C. Open application/Edit application
  D. Open Edit/Open View
  A. Open/Open in Flow Editor

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  Explanation/Reference:

• Question 4:

  Which function does the Avaya Aura Media Server (AAMS) provide to the Avaya Aura Contact Center (AACC) in a SIP environment?

  A. It supports the Active Directory link to the Computer Telephony Integration (CTI) agent.
  B. It links the Communications Control Toolkit Server to the Contact Center Management Administration (CCMA).
  C. It supports the Avaya Agent Desktop.
  D. It anchors customer calls, announcements, and agent calls to the AAMS conference it created.
  A. It supports the Active Directory link to the Computer Telephony Integration (CTI) agent.

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  Explanation/Reference:

• Question 5:

  A customer with Avaya Aura Contact Center (AACC) has lost their administrator and therefore must create a Contact Center Management supervisor who can also log into the Contact Center Manager Administration (CCMA) as an administrative user, in the interim until the administrator can be replaced. The customer wants the supervisor definition to be linked to the Contact Center Manager Administrative User definition.

  What needs to be done to link the supervisor definition to a web administrative user definition?

  A. In Contact Center Management, first create a new supervisor, and under CCMA Login Account Details, assign User Name and Password. Then in Access and Partition Management assign that supervisor a user type of Administrator.
  B. Create a new user in Access and Partition Management, and assign a password.
  C. Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.
  D. In Contact Center Management, create a new supervisor, and assign Administrator Voice URI.
  C. Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.

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  Explanation/Reference:

• Question 6:

  A customer with Avaya Aura Contact Center (AACC) uses an Event Handler to monitor for unsolicited events and failed responses. Which statement regarding the Event Handler is true?

  A. The event handler can monitor for excessive Not Ready time.
  B. The event handler must be the first line on any script.
  C. The event handler monitors for music failure.
  D. The event handler, if applied on a primary script, does not need to be re-applied on the secondary script.
  C. The event handler monitors for music failure.

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  Explanation/Reference:

• Question 7:

  A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:

  1.

  While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated

  2.

  If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement

  3.

  If the call is not queued and the skillset is in service. It must be re-queued.

  What is the proper script syntax to accomplish this requirement?

  A. Section wait_loop IF NOT QUEUED THEN IF OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_stlll_busy_ran_gv WAIT 30 EXECTUTE wait_loop
  B. Section wait_loop IF NOT QUEUED THEN IF NOT OUT OF SERVICE automotive THEN QUEUE TO SKILLSET automotive WAIT 2 ELSE GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_bu5y_ran_gv WAIT 30 EXECTUTE wait_loop
  C. Section wait_loop IF QUEUED AND IF OUT OF SERVICE automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_busy_ran_gv WAIT 30 EXECTUTE wait_loop
  D. Section wait_loop IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_ran_gv WAIT 30 EXECUE walt_loop
  B. Section wait_loop IF NOT QUEUED THEN IF NOT OUT OF SERVICE automotive THEN QUEUE TO SKILLSET automotive WAIT 2 ELSE GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_bu5y_ran_gv WAIT 30 EXECTUTE wait_loop

• Question 8:

  A customer with Avaya Aura Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user. Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?

  A. User type
  B. Login ID
  C. Create CCT Agent
  D. CCMA Login Account Details
  D. CCMA Login Account Details

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  Explanation/Reference:

• Question 9:

  A customer with Avaya Aura Contact Center (AACC) requires a real-time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as they emerge. Which Real-Time Display would accomplish this?

  A. Time Line Display
  B. Interval to Date Display
  C. Billboard Collection
  D. Agent Map
  D. Agent Map

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  Explanation/Reference:

• Question 10:

  A supervisor with Administrator user privileges wants to be able to manage voice prompts and music on the Avaya Aura Media Server (AAMS). Through which Launchpad item can this be accomplished?

  A. Call Recording and Quality Monitoring
  B. Prompt Management
  C. Configuration
  D. Access and Partition Management
  D. Access and Partition Management

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  Explanation/Reference: