Avaya 3312 Online Practice Questions and Exam Preparation

Avaya 3312 Online Questions & Answers

• Question 11:

  A customer with Avaya Aura Contact Center wants to create a script In the Local View. Which three statements are true regarding the Local View? (Choose three.)

  A. The Local View can be populated with Contact Center View data.
  B. Application Manager Data added to the Local View is automatically updated in the Contact Center View.
  C. The Local View can be launched as a stand-alone option from an executable on a user's machine.
  D. By default, when the Local View is initially opened it includes the same data as the Contact Center View.
  E. New applications created In the Local View may be added to the Contact Center View using the Synchronization View.
  A. The Local View can be populated with Contact Center View data.
  D. By default, when the Local View is initially opened it includes the same data as the Contact Center View.
  E. New applications created In the Local View may be added to the Contact Center View using the Synchronization View.

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  Explanation/Reference:

• Question 12:

  A customer with an Avaya Aura Contact Center (AACC) has been notified that due to bad weather the contact center will not be opening today. The customer would like to remotely implement an announcement to explain the reason for the unscheduled closure, and is going to use a Boolean variable to accomplish this.

  Which two statements regarding a Boolean variable are true? (Choose two.)

  A. A Boolean variable is a variable of the type TRUE/FALSE.
  B. A Boolean variable is a variable of the type ON/OFF.
  C. A Boolean variable can be used on a Master Script, a Primary Script or a Secondary Script.
  D. A Boolean variable cannot be used in a loop.
  A. A Boolean variable is a variable of the type TRUE/FALSE.
  C. A Boolean variable can be used on a Master Script, a Primary Script or a Secondary Script.

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  Explanation/Reference:

• Question 13:

  When more than one agent is available to receive a call, the agent with the highest priority in the skillset will receive the call. If more than one agent has the highest priority, the customer would like the call to be presented to the agent who has been idle the longest since their last Automatic Call Distribution/Control Directory Number (ACD/CDN) call.

  Where is this parameter configured?

  A. Real Time Statistics > Agent Statistics
  B. Historical Statistics > Parameters
  C. Skillset Definition > Call Age Preference
  D. Global Setting > Agent Order Preference
  D. Global Setting > Agent Order Preference

• Question 14:

  The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Applicatior (CDA). What is used to configure this service?

  A. Task Flow Executor (TFE)
  B. Application Programming Interface (API)
  C. Data Exchange Server (DX Server)
  D. Database Integration Wizard (DIW)
  A. Task Flow Executor (TFE)

• Question 15:

  After queuing a contact to a skillset, how many seconds are recommended that a script should wait?

  A. WAIT 1
  B. WAIT 2
  C. WAIT 4
  D. WAIT 8
  B. WAIT 2

• Question 16:

  When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

  A. Assign the "#" as a call variable.
  B. Use the Terminating Character (termchar) configuration entry to set the value.
  C. The terminating character is always "#".
  D. Add an extra number to the Number of Digits value.
  C. The terminating character is always "#".

• Question 17:

  A customer with Avaya Aura Contact Center (AACC) would like to use the Configuration Tool spreadsheet to add resources to the Contact Center.

  Which three tasks can be configured using this tool? (Choose three.)

  A. assignments
  B. skillsets
  C. script variables
  D. threshold classes
  E. presentation classed
  B. skillsets
  D. threshold classes
  E. presentation classed

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  Explanation/Reference:

• Question 18:

  Refer to the exhibit.

  

  The logic block in the exhibit references a CLID intrinsic vip_customers_gv.

  Which type of intrinsic uses CLID data to determine routing?

  A. Call
  B. Skillset
  C. Time
  D. Traffic
  C. Time

• Question 19:

  A customer with Avaya Aura Contact Center (AACC) has five calls waiting in queue for the Customer Service Skillset. An agent becomes available to answer the calls. Which call will be presented to the agent?

  A. the call that has been in the system the longest
  B. the call that has been in queue the longest
  C. the call with the highest priority in the script
  D. the call for which the agent has the highest priority
  A. the call that has been in the system the longest

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  Explanation/Reference:

• Question 20:

  Refer to the exhibit.

  

  The Queue block in the exhibit shows queuing to multiple skillsets as referenced in the Global variable, customer_service_gv. The administrator would like the calls to queue to the skillset with the most logged in agents. Using a Queue block, under which tab would the Most Logged in Agents be configured?

  A. Logic
  B. Processing
  C. Queue
  D. Setup
  A. Logic