Avaya 3312 Online Practice Questions and Exam Preparation

Avaya 3312 Online Questions & Answers

• Question 41:

  A customer with Avaya Aura Contact Center (AACC) wants to create variables for use in script and flow applications.

  What are the limitations of creating global and call variables?

  A. maximum 200 global variables, no stated maximum to call variables
  B. maximum 100 global variables, maximum 100 call variables
  C. no stated maximum to global variables, maximum 500 call variables
  D. maximum 1000 global variables, maximum 300 call variables
  B. maximum 100 global variables, maximum 100 call variables

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  Explanation/Reference:

• Question 42:

  A customer with Avaya Aura Contact Center (AACC) wants to assign five agents to a new skill set in the most efficient way possible.

  How would the customer assign the agents to the skillset?

  A. Select all five agents from the Agents Details window, then drag and drop them to the new skillset.
  B. Assign the new skillset to those agent's partition.
  C. Use the skillset window from the skillset view to assign multiple agents.
  D. Use the skillset section in the Agent Details window to assign all the agents at the same time to the new skillset.
  B. Assign the new skillset to those agent's partition.

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  Explanation/Reference:

• Question 43:

  A customer with Avaya Aura Contact Center (AACC) has created a script application. The customer would like to convert this script application into a now application. Which statement regarding converting scripts is true?

  A. Only an administrator logged in with webadmin credentials can perform the conversion.
  B. The original script application must be in the Contact Center View.
  C. The original script application must be in the Local View.
  D. The conversion of a script to a flow results in two scripts, the original script version and the new flow version.
  C. The original script application must be in the Local View.

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  Explanation/Reference:

• Question 44:

  A customer with an Avaya Aura Contact Center (AACC) would like to implement emergency routing in a flow application using the Locked Variable and Locked Assignment commands.

  Which block is used to implement emergencies using locked variables and locked assignment commands?

  A. Queue Block
  B. Logic Block
  C. Treatment Block
  D. Anchor Block
  A. Queue Block

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  Explanation/Reference:

• Question 45:

  A supervisor in an Avaya Aura Contact Center (AACC) SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:

  GIVE IVR WITH VXML TREATMENT voicexml

  PARAMETERS

  What is a valid input after the parameters command?

  A. Service URI
  B. _c_play_and_collect
  C. GIVE IVR WITH VXML TREATMENT
  D. Numberofdigits
  E. ASSIGN "please enter account number.wav"
  D. Numberofdigits

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  Explanation/Reference:

• Question 46:

  A supervisor with administrative user privileges requires access to create and delete skillsets through the configuration component. Where are the create and delete permissions assigned?

  A. Report Groups
  B. Access Class
  C. Launchpad Items
  D. Standard Partition
  E. User Defined Partition
  A. Report Groups

• Question 47:

  An administrator creating a flow application realizes that a skillset required for the application has not been created.

  Which statement about adding the skillset is true?

  A. The only way to add a skillset is through the Configuration Component.
  B. It can be added through the Application Variable folder in the Orchestration Designer tool.
  C. It can be added through the Applications folder in the Orchestration Designer tool.
  D. It can be added through the Application Manager Data folder In the Orchestration Designer tool.
  C. It can be added through the Applications folder in the Orchestration Designer tool.

• Question 48:

  A customer with Avaya Aura Contact Center (AACC) Manager Server would like to view the differences between the data in the Local View and the data in the Contact Center View, arid then resolve the differences so that both views contain the same data.

  Which view enables this feature?

  A. the Synchronization View
  B. the Problems View
  C. the Comparison View
  D. the Editor View
  A. the Synchronization View

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  Explanation/Reference:

• Question 49:

  A customer using CTI to provide screen pops to the agent requires a four second delay inserted before a call is presented to the agent's telephone. Which Call Presentation Class option would be used to accomplish this task?

  A. Call Force Delay
  B. Return to Queue
  C. After Call Break for N seconds
  D. Put DN on hold to answer call
  A. Call Force Delay

• Question 50:

  From which area of the Avaya Agent Desktop can you copy the Customer CLID?

  A. Customer Basic Tab
  B. Customer Intrinsics Tab
  C. Customer Detail Tab
  D. Customer Contact Tab
  B. Customer Intrinsics Tab