Avaya 3312 Online Practice Questions and Exam Preparation

Avaya 3312 Online Questions & Answers

• Question 31:

  Refer to the exhibit.

  

  The flow in the exhibit has been created in Avaya Aura Contact Center (AACC) Orchestration Designer Scripting. If the automotive skillset is out of service, the caller will hear a technical difficulties announcement, and then proceed to the Logic Block. After the technical difficulties announcement, the caller should be disconnected.

  To provide a disconnect, to which block should the technical difficulties output block be connected?

  A. Finish Block
  B. Custom Block
  C. Treatment Block
  D. Anchor Block
  D. Anchor Block

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  Explanation/Reference:

• Question 32:

  A customer with Avaya Aura Contact Center (AACC) Orchestration Designer wants to create an application flow that checks the following:

  1.

  Verify that the skillset is in service.

  2.

  Provide a recorded announcement if the skillset is not in service.

  3.

  Queue to the skillset if the skillset is in service.

  4.

  Provide a recorded announcement for a welcome message. Which three flow blocks support these requirements? (Choose three.)

  A. Wait
  B. Queue
  C. Output
  D. Input
  E. Logic
  A. Wait
  B. Queue
  C. Output

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  Explanation/Reference:

• Question 33:

  Given the following namespace: mycustomer.com | en_us | ad_hoc_messages | music_on_hold | out_of_hours To enable in-queue announcements to be played, into which content group would the prompts be uploaded?

  A. out_of_hours
  B. music_on_hold
  C. ad_hoc_messages
  D. en_us
  D. en_us

• Question 34:

  A customer with Avaya Aura Contact Center (AACC) in a SIP environment has added an Avaya Media Aura Server (AAMS) to the Contact Center Management Administration (CCMA). What is the next step in the configuration of the AAMS?

  A. The AAMS must be rebooted.
  B. Skillsets must be associated to the AAMS.
  C. Services such as Announcements and Dialog must be associated to the AAMS.
  D. The AAMS must be referenced in Global Settings.
  C. Services such as Announcements and Dialog must be associated to the AAMS.

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  Explanation/Reference:

• Question 35:

  A customer with Avaya Aura Contact Center (AACC) would like to use expressions in their script.

  When used in a script application, which three expressions require an accompanying END expression? (Choose three.)

  A. SECTION
  B. IF
  C. GIVE IVR
  D. WHERE EQUALS
  E. EVENT HANDLER
  B. IF
  D. WHERE EQUALS
  E. EVENT HANDLER

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  Explanation/Reference:

• Question 36:

  A customer with Avaya Aura Contact Center (AACC) will use the Contact Router for all calls entering the system. What is one function of the Contact Router?

  A. It can link intrinsics to applications.
  B. It can link agents to applications.
  C. It can link skillsets to applications.
  D. It can link Control Directory Numbers (CDN) to applications.
  C. It can link skillsets to applications.

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  Explanation/Reference:

• Question 37:

  A customer with Avaya Aura Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views.

  Which view provides a snapshot of the latest and most up-to-date data from the AACC?

  A. the Contact Center Manager Administration View
  B. the Synchronization View
  C. the Contact Center View
  D. the Local View
  C. the Contact Center View

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  Explanation/Reference:

• Question 38:

  A supervisor with read/update/create/delete skillsets capability is trying to delete a skillset from the skillset page under the Configuration component.

  The error message indicates that the skillset is in use and must be removed from anything referencing it, before it can be deleted from Contact Center Manager Server (CCMS).

  Which two places should the supervisor look for these references? (Choose two.)

  A. Real Time Statistics > Skillset Statistics
  B. Historical Statistics > Parameters
  C. Contact Center Management > Agent Definition
  D. Orchestration Designer > Scripts and Flows
  C. Contact Center Management > Agent Definition

• Question 39:

  A customer with Avaya Aura Contact Center (AACC) has created music treatments that include information about the specific applications that callers might reach. The customer would like callers, who have been put on hold by an agent, to hear the music on hold treatments specific to the application in which they have been answered.

  Which section of script would accomplish this?

  A. QUEUE TO SKILLSET automotive WAIT 2 GIVE RAN 15 GIVE MUSIC 20 EVENT HANDLER EVENT: CALL ON HOLD GIVE MUSIC 30 WAIT 60
  B. QUEUE TO SKILLSET automotive WAIT 2 GIVE RAN 15 IF EVENT = CALL ON HOLD THEN GIVE MUSIC 30 ELSE GIVE MUSIC 20 END IF WAIT 60
  C. EVENT HANDLER EVENT MUSIC ON HOLD GIVE MUSIC 30 END EVENT QUEUE TO SKILLSET automotive WAIT 2 GIVE RAN 15 GIVE MUSIC 20 WAIT 60
  D. EVENT HANDLER EVENT CALL ON HOLD GIVE MUSIC 30 END HANDLER QUEUE TO SKILLSET automotive WAIT 2 GIVE RAN 15 GIVE MUSIC 20 WAIT 60
  C. EVENT HANDLER EVENT MUSIC ON HOLD GIVE MUSIC 30 END EVENT QUEUE TO SKILLSET automotive WAIT 2 GIVE RAN 15 GIVE MUSIC 20 WAIT 60

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  Explanation/Reference:

• Question 40:

  When using a host block within a call flow, to what does the Provider ID value refer?

  A. This is the HDX Connection Provider ID set within the database integration wizard.
  B. This is the SQL Statement ID set within the database integration wizard.
  C. This is the license identifier of the Avaya Aura Contact Center (AACC) base Contact Center Manager Server (CCMS) license.
  D. This is the caller's telephone number.
  A. This is the HDX Connection Provider ID set within the database integration wizard.

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  Explanation/Reference: