CompTIA CompTIA Certifications 220-902 Questions & Answers

• Question 871:

  A technician needs to remove the ability of standard users to shut down or restart a shared computer. Which of the following commands can be used to accomplish this task?

  A. services.msc

  B. shutdown.exe

  C. bootrec.exe

  D. gpedit.msc

  Correct Answer: D

  Reference: http://support.microsoft.com/kb/307882

• Question 872:

  A technician is troubleshooting a customer's computer that will not turn on. The user stated that the computer was working fine until there was a thunderstorm the other night. Which of the following tools would the technician use to determine what is wrong with the computer?

  A. Factory diagnostic CD

  B. POST card

  C. Toner probe

  D. Power supply tester

  Correct Answer: D

  Reference: http://pcsupport.about.com/od/toolsofthetrade/f/powersupplytest.htm

• Question 873:

  Which of the following is the correct path to determine the IP address on an iOS device?

  A. General> Settings> Wi-Fi> SSID Name> Network> IP address

  B. Wi-Fi> SSID Name> Network> IP address

  C. Settings> General> Network> Wi-Fi> SSID Name> IP address

  D. Location Services> Settings> Wi-Fi> SSID Name> Network> IP address

  Correct Answer: C

  Reference: http://www.iphone-to-ipad.com/blog/find-ip-address-ios-device.html

• Question 874:

  A new application is installed which adds three new services to a customer's PC. The customer asks for help, because the new application will not start. A technician investigates and finds that one of the services has failed to start. They attempt to manually start the service but it fails. Where should the technician look NEXT for more information? (Select TWO).

  A. Task Manager

  B. System registry

  C. Log files for the new application

  D. Event Viewer

  E. %SystemDir%\System32\Drivers

  Correct Answer: CD

  Reference: http://en.wikipedia.org/wiki/Event_Viewer

• Question 875:

  A technician recently installed a new video card in a PC. The PC already has integrated video on the motherboard. When the technician turns on the PC, there is no video. Which of the following is MOST likely the cause?

  A. The motherboard BIOS version is out of date.

  B. The incorrect video card drivers are installed.

  C. The power connector for the video card is unplugged.

  D. The video card is unsupported by the motherboard.

  Correct Answer: C

  Reference: http://www.tomshardware.com/forum/338600-33-unplugged-graphics-card- plugged-back-display-help

• Question 876:

  A technician wants to ensure that email remains synchronized wirelessly between a smartphone, desktop and the email server. Which of the following should the smartphone email client support?

  A. SSL

  B. Wi-Fi

  C. Bluetooth

  D. IMAP

  Correct Answer: D

• Question 877:

  After being relocated to an enclosed position under a desk, a computer experiences intermittent shutdowns. Which of the following conditions is MOST likely the cause?

  A. Power surges

  B. Overheating

  C. APIPA addressing

  D. RF interference

  Correct Answer: B

  Reference: http://lifehacker.com/5570909/how-to-prevent-your-computer-from-overheating- and-why-its-important

• Question 878:

  A user is running a RAID 0 array and has problems with one of the drives. Which of the following actions will the technician take NEXT?

  A. Replace the failing drive and let the RAID recover.

  B. Add an additional drive to the array and let the RAID recover.

  C. Replace the drive; all the data is lost and cannot be recovered.

  D. Remap the RAID array to another drive letter to recover the data.

  Correct Answer: C

  Reference: http://www.pcworld.com/article/2026358/multiple-hard-drives-working-together- all-about-raids.html

• Question 879:

  A service technician is installing a second hard drive on a desktop PC running Windows 7. The second hard drive is the same make and model of the first hard drive. The technician would like to provide data redundancy. Which of the following should the technician use to accomplish this?

  A. Disk Management

  B. Device Manager

  C. System Configuration

  D. Data Sources

  Correct Answer: A

  Reference: http://support.microsoft.com/kb/309000

• Question 880:

  A customer notices a problem with the track pad on their laptop. The technician questions the individual about recent changes, though none can be identified. The technician speculates that recent automatic updates to the laptop may have caused the hardware to malfunction. Which of the following steps should the technician take NEXT?

  A. Establish a plan of action

  B. Take steps to resolve the problem

  C. Confirm the theory

  D. Question the user further

  Correct Answer: C