A user reports that CAD drawings are taking an excessive amount of time to load and save. The technician determines that while the files are large, they previously loaded and saved in much less time. The files are located in C:\Users \Engineer\MyDocuments\CAD Files\. The user indicates these drawings are updated frequently.
Which of the following tools should the technician use to help resolve this issue?
A. Chkdsk
B. ReadyBoost
C. Defrag
D. Disk Cleanup Utility
A user just installed a new SOHO wireless router. The user wants to deter casual attempts to access the wireless network.
Which of the following configuration steps should considered FIRST?
A. Enable MAC filtering
B. Change WPA2 to WEP
C. Disable the SSID broadcast
D. Enable content filtering.
An organization has implemented energy efficiency initiatives and wants to maintain the ability to perform late-night system patching.
Which of the following will allow the systems to be energy efficient but continue to receive patches during periods of no usage?
A. PXE booting
B. Proxy settings
C. Hibernation
D. Wake-on-LAN
A company has just experienced a data breach that affected all mobile devices. Which of the following would BEST secure access to users' mobile devices? (Choose two.)
A. Full device encryption
B. Remote backup application
C. SSO authentication
D. Device profiles update
E. OS security updates
F. Biometric authentication
Which of the following is an appropriate way to demonstrate professionalism in the workplace?
A. Share customer experiences on social media sites for others to learn from
B. Follow up with the customer to determine if issues were fully resolved
C. Speak in technical jargon to demonstrate knowledge of the subject
D. Send text messages to clients when completing service tickets
A technician notices a PC displays a missing DLL error message every time on start up. Which of the following tools should the technician use to find out which application is responsible for the error message?
A. msinfo32.exe
B. System Recovery Options
C. Event Viewer
D. Programs and Features
Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms returned. Which of the following should the technician have covered previously as part of the original repair?
A. End-user education
B. Pre-installation environment cleaning
C. Disabling of System Restore
D. Infected system quarantine
A systems administrator wants to take advantage of the benefits of the major cloud providers while retaining some data and services in the local datacenter. Which of the following types of cloud model should the administrator consider?
A. Public
B. Private
C. Hybrid
D. Community
A domain user logs into a computer and notices there are no mapped network drives connected. The network drives are managed by Group Policy. A technician is dispatched to troubleshoot. Which of the following command-line tools should the technician use to troubleshoot the issue?
A. gpresult
B. nslookup
C. net use
D. tracert
Which of the following are only available in Windows Professional versions but not Windows Standard versions? (Choose two.)
A. Remote Desktop
B. Join a domain
C. Secure network connections
D. Remote access capability
E. Encryption file service
F. Group Policy Editor
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