CompTIA CompTIA Certifications 220-902 Questions & Answers

• Question 891:

  A user states that their old notebook loses connectivity to the Internet several times a day at work and at home. The issue started after the wireless card was replaced. Which of the following items is MOST likely causing the issue?

  A. The motherboard drivers are not current.

  B. The drivers for the NIC need to be updated.

  C. The wireless on/off switch is not in the on position.

  D. The keyboard is faulty and turns the wireless NIC on and off.

  Correct Answer: B

  Update the drivers for the network interface card. Sometimes updating drivers solve major problems.

• Question 892:

  A user reports paper jams at the location of the paper trays. Which of the following components would need to be replaced to resolve this issue?

  A. Fuser

  B. Duplexer

  C. Pickup roller

  D. Imaging drum

  Correct Answer: C

  Reference:

  http://welcome.solutions.brother.com/BSC/public/as/as_ot/en/faq/faq/000000/002500/0000 41/faq002541_000.html?reg=asandc=as_otandlang=enandprod=hl5340d_all

• Question 893:

  A technician recently installed a memory upgrade for a laptop. Since then, the laptop has been experiencing random blue screen errors and unexpected shutdowns. Which of the following is MOST likely the cause?

  A. Memory module with integrity issues

  B. Incompatible memory type

  C. The BIOS has not been set explicitly for dual channel operation

  D. The BIOS is having an IRQ conflict with the newly installed memory

  Correct Answer: A

• Question 894:

  A user reports that their PC boots up to a screen that reads "OS not found". Which of the following would be the MOST likely cause of this problem?

  A. There are conflicting operating systems.

  B. Not enough memory is available.

  C. The system has a BSOD.

  D. The user has a USB key attached.

  Correct Answer: D

  Sometimes the computer mixes up the boot order. If the USB key is attached to the computer, try removing the USB key and rebooting the system.

• Question 895:

  A technician has recently installed some new memory in a PC. When the computer is rebooted, the technician hears loud noise coming from inside the case. Which of the following is MOST likely the cause?

  A. The CPU is incompatible with the memory

  B. Something is obstructing one of the fans

  C. One of the hard drives is failing

  D. The new memory is over heating

  Correct Answer: B

• Question 896:

  After connecting a laptop to an external monitor, no display is detected and the monitor goes into sleep mode. Which of the following should be attempted FIRST to correct the problem? (Select TWO).

  A. Change the input mode on the monitor

  B. Reboot the operating system

  C. Reload the display adapter drivers

  D. Toggle the display using the keyboard shortcut

  E. Verify network connectivity

  Correct Answer: AD

  Reference: http://wikinorm.wikidot.com/monitor-resolution-is-too-low

• Question 897:

  A contractor needs to destroy several drives containing confidential information so that they can never be used again. Which of the following destruction methods would BEST accomplish this task?

  A. Overwrite the hard drives.

  B. Drill into the hard drives.

  C. Degauss the hard drives.

  D. Sanitize the hard drives.

  Correct Answer: B

  Reference: https://groups.google.com/forum/#!topic/refurbishers/lwOPyBdrKi4

• Question 898:

  A user is concerned about an issue with iOS. The user MOST likely has which of the following devices?

  A. iCloud

  B. Android Phone

  C. iPhone

  D. Windows Tablet

  Correct Answer: C

  Reference: http://en.wikipedia.org/wiki/IOS

• Question 899:

  A technician installed a second hard drive in a computer. Upon restart, a message appears stating "primary drive 0 not found. Press F1 to continue." Which of the following should the technician check FIRST?

  A. That NTLDR and boot.ini are not missing

  B. Proper drive installation (e.g. cables/jumpers)

  C. If computer can boot into safe mode

  D. If the BIOS boot settings are correct

  Correct Answer: B

  Reference: http://www.geek.com/forums/topic/primary-drive-0-not-found-primary-drive-1- not-found/

• Question 900:

  A corporate end user reports that random keys on their laptop are sticking. After taking the laptop in for repair a technician discovers that soda has been spilled inside the keyboard, possibly reaching other components inside the laptop. Which of the following should the technician do?

  A. Spray the sticky spots with compressed air and then scrape them off

  B. Let the end user know that they are responsible for replacing the keyboard

  C. Replace the keyboard and clean the interior of the laptop if necessary

  D. Run the keyboard through a dishwasher cycle and dry thoroughly

  Correct Answer: C

  Reference: http://www.maximumpc.com/article/howtos/howto_recover_sodaspill_disaster