CompTIA CompTIA Certifications 220-902 Questions & Answers

• Question 861:

  A technician is preparing to clean off a malware infection from a Windows XP PC. Which of the following should be disabled prior to starting the cleaning process?

  A. System Properties

  B. System Restore

  C. Remote Desktop

  D. Automatic Updates

  Correct Answer: B

• Question 862:

  A customer calls and states the new plasma display they just received has yellow spots all over the screen. Which of the following is the MOST likely cause of this issue?

  A. Using wrong video connector

  B. Dead pixels

  C. Dropped in shipping

  D. Incorrect installation

  Correct Answer: B

  Reference: http://en.wikipedia.org/wiki/Defective_pixel

• Question 863:

  Joe, a technician, receives an error message on his tower PC just after POST which reads: "WARNING! Your drive is about to fail. Please back up your data and run full drive diagnostics."

  Which of the following is generating this error message?

  A. CHKDSK

  B. S.M.A.R.T.

  C. eSATA

  D. QoS

  Correct Answer: B

  Reference: http://www.howtogeek.com/134735/how-to-see-if-your-hard-drive-is-dying/

• Question 864:

  After installing a new multifunctional printer, an administrator realizes the flatbed scanner does not scan any documents. Which of the following is the MOST likely reason of the issue?

  A. The scanner lock switch on the device is locked.

  B. The printer driver was installed incorrectly.

  C. The multifunction printer's USB cable was plugged into the incorrect port.

  D. The scanner's alignment and calibration was not performed.

  Correct Answer: A

  Reference: http://www.justanswer.com/printers/6cceg-scanner-lock-switch-error- message.html

• Question 865:

  A user wishes to access their contacts from their Android phone. Which of the following methods will provide the MOST up-to-date contact information on the user's phone on a daily basis?

  A. Enable contact synchronization by setting up their email account on the phone.

  B. Download all their contacts in a .csv file and import them into the phone via a USB laptop connection.

  C. Enable Bluetooth and transfer the contacts from their laptop to the cell phone.

  D. Enable email synchronization and email the contacts to the user account for download.

  Correct Answer: A

  Reference: http://www.wikihow.com/Sync-Android-Contacts-With-Gmail

• Question 866:

  A technician recently created an email account for a new user, Joe. On the second day, Joe reports his email account is full of spam even though he has not given out his address. Which of the following should the technician do to resolve the issue?

  A. Turn on windows firewall

  B. Click the unsubscribe link in the spam

  C. Run an anti-spyware scan

  D. Install privacy filter

  Correct Answer: C

  Explanation: http://www.bestsecuritytips.com/xfsection+article.articleid+54.htm

• Question 867:

  A remote user reports that their laptop will not power up. The technician has the user reseat the power connections to the wall, the power supply, and the laptop. If it still does not power up, which of the following actions should be performed NEXT?

  A. Completely discharge the battery to recondition it.

  B. Check for a green light on the power supply and then reboot.

  C. Remove the battery and power up.

  D. Ensure the power adapter is the correct wattage.

  Correct Answer: C

• Question 868:

  A user will be installing a switch in a public location and will allow the six users in the office to connect to it with CAT6 Ethernet. Which of the following actions would BEST ensure that there is no unauthorized access to the switch?

  A. Assign static IP addresses

  B. Disable new VLANS

  C. Disable unused ports

  D. Disable PoE

  Correct Answer: C

  Reference: http://www.orbit-computer-solutions.com/How-To-Configure-Switch- Security.php

• Question 869:

  A Windows 7 desktop PC has crashed (i.e. BSOD) several times indicating a possible RAM problem. Which of the following is an OS built-in tool that can be used to test this problem?

  A. Windows System Restore

  B. Windows System File Checker

  C. MSCONFIG

  D. Windows Memory Diagnostic

  Correct Answer: D

  Reference: http://howto.cnet.com/8301-11310_39-57569731-285/test-your-ram-with- windows-memory-diagnostic-tool/

• Question 870:

  Which of the following is the command line entry to start an archive or restore a process on a Windows XP computer?

  A. RECOVER

  B. REPLACE

  C. NTBACKUP

  D. COPY

  Correct Answer: C

  Reference: http://searchservervirtualization.techtarget.com/definition/NTBackup-Microsoft- Windows-NT-backup