CompTIA CompTIA Certifications 220-902 Questions & Answers

• Question 821:

  A customer states their laptop screen is very dim. In order to avoid going to the client site, which of the following is the FIRST action the customer should perform?

  A. Increase the resolution

  B. Use function keys

  C. Reboot the laptop

  D. Go to the Power Options in Control Panel

  Correct Answer: B

  Reference: http://www.tomshardware.com/forum/70976-35-laptop-screen-visible

• Question 822:

  Which of the following describes the main difference between a laptop and a tablet?

  A. There are no field serviceable parts

  B. Tablets have a multi-touch interface

  C. Tablets are typically not upgradeable

  D. Tablets use solid state drives for storage

  Correct Answer: C

• Question 823:

  A technician is about to put a computer back into service that has not been turned on for many months. It was healthy when taken out of service and boots quickly without any problems. Which of the following actions would be a best practice to begin computer maintenance? (Select TWO).

  A. Run a full antivirus scan.

  B. Defragment the hard disk.

  C. Run antivirus updates.

  D. Run Windows updates.

  E. Configure the firewall to access the Internet.

  Correct Answer: CD

  You have to update the system. Run antivirus updates because antivirus changes frequently as new viruses are discovered. Run Windows updates to keep the system updated and ready to use.

• Question 824:

  A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician, checks the device manager and does not see a wireless networking card or any unknown devices. Which of the following should Joe do FIRST?

  A. Check to make sure the wireless card was not turned off via the hardware switch or keyboard shortcut.

  B. Install a USB wireless card to ensure that Windows networking is working properly.

  C. Open the laptop and reseat the network card and both antennas.

  D. Download and install the latest wireless driver from the manufacturer's website.

  Correct Answer: A

  If the wireless networking card is functioning properly, check the wireless switch on the laptop and see if the wireless is enabled within the operating system.

• Question 825:

  A company is looking to implement a simple security mechanism to prevent data loss in the event of misplaced company smartphones. Which of the following techniques, in combination, would provide this functionality? (Select TWO).

  A. Synchronization of email, contacts, and calendar entries

  B. Remote wipe

  C. Remote radio disabling

  D. Remote file backup

  E. Auto password lock

  Correct Answer: BE

• Question 826:

  A user calls the helpdesk and states that they are receiving an IP conflict error on their computer. The user is on a company network that uses DHCP. The technician verified the PC is using DHCP to obtain TCP/IP settings. Which of the following commands should the helpdesk technician use to resolve this issue? (Select TWO).

  A. Ipconfig /renew

  B. Ipconfig /registerdns

  C. Ipconfig /all

  D. Ipconfig /flushdns

  E. Ipconfig /release

  Correct Answer: AE

  Reference: http://technet.microsoft.com/en-us/library/cc938688.aspx

• Question 827:

  When putting a mobile device into airplane mode, which of the following features is typically disabled? (Select TWO).

  A. Bluetooth

  B. Multi-touch ability

  C. Data encryption

  D. Cellular data

  E. Wireless

  Correct Answer: DE

  Reference: http://support.apple.com/kb/HT1355

• Question 828:

  The technician is dispatched to a user's home to secure a wireless network. The SOHO user has only one system to connect wirelessly, yet wishes to protect their Wi-Fi from unauthorized use. Which of the following will BEST meet the user's requirements?

  A. Configure the router to allow access by MAC address.

  B. Configure the use of DHCP.

  C. Configure the use of static IP addresses.

  D. Configure the network to utilize a proxy.

  Correct Answer: A

  Reference: http://compnetworking.about.com/cs/wirelessproducts/qt/macaddress.htm

• Question 829:

  While configuring a new email application that uses POP3 for a customer, the technician determines the firewall is blocking the traffic. Which of the following ports should be opened to allow POP3 mail traffic through the firewall?

  A. 53

  B. 110

  C. 443

  D. 3389

  Correct Answer: B

  Reference: http://www.speedguide.net/port.php?port=110

• Question 830:

  A laser printer is printing images tilted on the page. Which of the following components is the cause of the problem?

  A. Paper registration assembly

  B. Toner cartridge

  C. Laser scanner assembly

  D. Fusing assembly

  Correct Answer: A