A user gets an error message that the trust relationship to the domain has been broken. Which of the following can be done to resolve this from the client desktop?
A. Re-join the computer to the domain
B. Reboot the PC as the domain will automatically rebuild the relationship
C. Update the BIOS using the latest version
D. Run CHKDSK
A user, Ann, reports that she suspects her workstation has malware. Joe, the technician, confirms malware exists and starts the process of removing the malware. Which of the following is the FIRST step he should take in removing the malware?
A. Disable antivirus
B. Disable system restore
C. Enable hard drive encryption
D. Format the hard drive
Which of the following tools would be used to connect CAT5e cabling to a patch panel?
A. Punch down
B. Wire strippers
C. Loopback plugs
D. Crimper
A customer says they cannot access the network printer. The technician cannot PING the printer from their location. Which of the following should be the NEXT step in troubleshooting this issue?
A. Check the toner cartridge
B. Reboot client PC
C. Check the link lights on printer NIC
D. Reboot the printer
Which of the following explains why a tablet OS loads quicker than a laptop OS?
A. A tablet requires less power to operate than a laptop.
B. A tablet has a smaller circuit board than a laptop.
C. A SATA drive loads data much faster than an IDE drive.
D. A SSD drive loads data much faster than a SATA drive.
A user has an external hard drive which they forget to unplug before booting their machine. Each time this happens, an error shows on the screen which states "Boot sector missing ?reboot to try again." Which of the following would be the BEST way to resolve this?
A. Change BIOS options to remove floppy drive from the boot order
B. Change BIOS options to remove USB device from the boot order
C. Change BIOS options to remove CD drive from the boot order
D. Set the SATA setting in BIOS to AHCI from IDE
A technician has been dispatched to a customer site to diagnose an issue where the computer turns off intermittently. Upon arriving at the site, the technician detects a smoke smell coming from the computer. Which of the following is the BEST solution?
A. Power down the system and replace the CPU.
B. Power down the system and replace the power supply.
C. Install an additional case fan for proper ventilation.
D. Remove the side panel for proper ventilation.
After an installation of a video adapter, the screen on a Windows 7 system cannot be seen. Which of the following Windows 7 functions will resolve this?
A. Component Management
B. Startup Repair
C. Device Manager
D. Task Manager
Which of the following is one of the major differences between a new tablet and a new laptop computer?
A. Tablet has no field serviceable parts.
B. Laptop has less field functionality.
C. Tablet has faster Ethernet capability.
D. Laptops have slower responsiveness than tablets.
A laser printer is producing completely blank sheets. Which of the following processes should the technician check FIRST?
A. Fusing
B. Paper handling
C. Transfer
D. Development
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