CompTIA CompTIA Certifications 220-902 Questions & Answers

• Question 841:

  Which of the following display types may be practical for a laptop format, but has limited uses due to heat considerations?

  A. LCD

  B. Plasma

  C. LED

  D. CRT

  Correct Answer: B

  Reference: http://www.buzzle.com/articles/plasma-tv-problems.html

• Question 842:

  A technician notices a computer is overheating after 30 minutes of use. Which of the following is the MOST likely cause?

  A. Clogged temporary file folders

  B. Internal dust buildup

  C. Incorrect input voltage setting

  D. ACPI is disabled

  Correct Answer: B

  Reference: http://pcrepairaugustaga.com/computer-dust-free/

• Question 843:

  Ann recently upgraded a computer from Windows XP to Windows 7, but one of her applications does not work now. Which of the following should be done FIRST?

  A. Set the application to run in XP compatibility mode

  B. Reinstall Windows XP

  C. Configure a dual boot with XP and 7

  D. Install the application in XP mode

  Correct Answer: A

  Reference: http://arstechnica.com/information-technology/2010/01/windows-xp-mode/

• Question 844:

  A user is looking for the Application Data directory in their profile but cannot see it. Which of the following Control Panel options would correct this?

  A. System

  B. Display

  C. User Accounts

  D. Folder Options

  Correct Answer: D

  Reference: http://windows.microsoft.com/is-is/windows7/change-folder-options

• Question 845:

  A workstation is making a loud clicking noise that is originating from the hard drive and it is not booting. Which of the following should the technician do FIRST?

  A. Visit the hard disk vendor's site and run a hardware check on the drive.

  B. Put the hard drive in another system and back up all data from it.

  C. Run CHKDSK immediately and replace the drive if it is bad.

  D. Format the drive and restore from a previous image.

  Correct Answer: B

  Reference: http://harddriveclicking.net/

• Question 846:

  When removing the top case from a laptop, which of the following, besides hand tools, should a technician have on hand to assure correct disassembly and reassembly? (Select TWO).

  A. A multimeter and a toner probe.

  B. A large cloth to spread the screws and disassembled parts on.

  C. A writing pad for documentation and a marker to label cables.

  D. A manufacturer's technical manual for the model of the laptop.

  E. A container with separated areas to store different size screws.

  Correct Answer: DE

  Reference: http://computertutorflorida.com/2012/09/laptop-best-practices/

• Question 847:

  A user is trying to access an application on their home machine from work. The user sets up port forwarding on their router but is still unable to connect to the application. Which of the following should be the user's NEXT step in resolving this issue?

  A. Configure Wake-on-LAN for the NIC on the Work PC.

  B. Configure a firewall exception on the Home PC.

  C. Switch the Work PC network from "Work" to "Home".

  D. Disable the Windows firewall on the Home PC.

  Correct Answer: B

  Reference: http://windows.microsoft.com/is-is/windows7/open-a-port-in-windows-firewall

• Question 848:

  A technician receives a call that a remote user's laptop is not powering up. Before going to the user's site, which of the following should the technician advise?

  A. Remove the battery and A/C adapter and depress the power button for ten seconds. Reconnect power and attempt to power on.

  B. Remove the battery and test it in a known good laptop of the same model to ensure it is in a fully-functional and charged condition.

  C. Ask the user if the laptop is plugged into a power strip that also powers a high-draw device, such as a laser printer.

  D. Ask the user what USB devices they normally have plugged in and ensure they are plugged in to maintain the same power draw as previous boots.

  Correct Answer: A

• Question 849:

  A user has recently installed Windows 7 on a computer. They ran Windows updates, updated the firmware and installed a printer. The user accessed a P2P application and now they are getting a large amount of browser pop-ups. Which of the following is MOST likely the cause of the pop-ups?

  A. Phishing

  B. Malware

  C. Proxy redirect

  D. Firmware

  Correct Answer: B

  Reference: http://www.webroot.com/us/en/home/resources/articles/pc-security/malware- spam

• Question 850:

  A technician recently installed Windows 7 on a PC. The technician is unable to connect to the PC remotely using RDP, but is able to ping the PC. Which of the following is the MOST likely cause?

  A. The PC is infected with a virus.

  B. The network card is defective.

  C. The router firewall is enabled.

  D. The Remote Assistance is disabled.

  Correct Answer: C