A user has an LCD and a CRT monitor attached to their workstation. The colors are slightly off on the CRT but not the LCD. Which of the following controls should be used in troubleshooting?
A. Geometry
B. Contrast
C. Brightness
D. Degauss
When a PC boots, the operating system reports the incorrect day and year for a few minutes before it eventually displays the correct time. Which of the following should the technician do to fix this issue?
A. Open the PC and replace the CMOS battery
B. Change the PC to use NTP for time synchronization
C. Change the time zone from UTC to the correct time zone
D. Set the date and time manually in the BIOS
A user recently purchased a new high-end graphics card, and would like to run their existing games through an LCD TV at 1080p. However, when the installation is complete, none of the games appear correctly on the LCD TV. Which of the following is the MOST likely cause?
A. The LCD TV response rate is not fast enough for gaming.
B. The PC games cannot be run to an external display.
C. The games do not support a 1920x1080 resolution.
D. The LCD TV driver is not supported by the Windows operating system.
The network administrator, Joe, is notified a shared drive is not available. Joe goes to the server room and discovers the RAID5 array has two failed drives. Which of the following would BEST explain how Joe can get the shared drives operational?
A. Remove and replace the bad drives, one at a time, the RAID will rebuild and recover.
B. Install 2 new drives; follow RAID recovery instructions, restore the data from last backup.
C. Remove and replace both drives, the RAID will rebuild with data in place.
D. Create a VM, copy the data from an external drive and remap the shares.
A PC is powering on but the only activity a technician can see is spinning fans. Which of the following components would MOST likely be at fault for such a condition? (Select TWO).
A. SATA controller
B. CPU
C. Memory
D. Hard drive
E. Sound card
Which of the following software types would need to be installed on a mobile device to help prevent data from being viewed if the device is lost?
A. Remote wipe
B. Antivirus
C. GPS locator
D. Remote backup application
A user reports that they are getting frequent delayed write messages throughout the day and are experiencing sluggish performance. The technician suspects that the issue relates to the hard disk drive. Which of the following would BEST help validate the diagnosis?
A. System information
B. Event viewer
C. POST card
D. SMART status
A technician is trying to diagnose a laptop that is experiencing heavy artifact corruption and random loss of video during operation. Which of the following are MOST likely causes of this problem? (Select TWO).
A. Integrated system video chip is failing and/or near death.
B. Video drivers were not installed directly from Microsoft update.
C. Incompatible or untested video drivers have been installed.
D. The BIOS is not set for the proper operation temperature of the video chipset.
E. The BIOS is underclocking the video card's operating speed.
A user realizes they left their mobile phone in a taxi minutes after the car departs. Which of the following should be done to BEST ensure none of the private data on the phone is accessed?
A. Passcode Lock
B. GPS Tracking
C. Remote Backup
D. Remote Wipe
A technician is changing out a toner cartridge in a high volume printer. As they are removing the empty cyan cartridge, a large amount of blue powder falls out onto rollers in the immediate area. Which of the following should the technician do NEXT?
A. Immediately leave the scene and sound an emergency to security.
B. Use a toner vacuum to remove the spilled toner from the undesired surfaces.
C. Use compressed air to remove the spilled toner from the undesired surfaces.
D. Use the maintenance kit to remove and replace the affected parts.
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