CompTIA CompTIA Certifications 220-902 Questions & Answers

• Question 801:

  Which of the following features allows for easier navigation of long lists on a tablet device?

  A. Pinch-zoom

  B. Multitouch

  C. Scrollbars

  D. Touch flow

  Correct Answer: D

  Reference: http://gigaom.com/2010/03/08/touchscreen-tablets/

• Question 802:

  A technician is onsite to troubleshoot a distorted image on a laptop. Which of the following is the BEST way to determine if the LCD screen is the cause of the issue?

  A. Disable the onboard video card.

  B. Adjust the resolution of the laptop.

  C. Reinstall video driver in Windows operating system.

  D. Connect an external monitor to the laptop.

  Correct Answer: D

• Question 803:

  A user has not received any new emails on their smartphone in the last two days. The user is able to access the Internet without any problems. Which of the following should the user do FIRST?

  A. Restart the smartphone

  B. Reconfigure the smartphone email account

  C. Resynchronize the smart phone

  D. Update the operating system

  Correct Answer: A

  The first step in troubleshooting a smartphone is to restart it so that the hardware can restart all the primary functions.

• Question 804:

  A customer states that another technician just removed some viruses and now they are not able to connect to websites such as Windows Update, but are able to connect to others. Which of the following is the MOST likely cause of the issue?

  A. NIC driver is damaged

  B. Not all viruses have been fixed

  C. Internet Explorer cache is full

  D. Host file has been manipulated

  Correct Answer: D

  Reference: http://www.bleepingcomputer.com/tutorials/hosts-files-explained/

• Question 805:

  A client reports that their VoIP phone screen displays duplicate IP address. Which of the following is the FIRST action to try to resolve this problem?

  A. Change MAC address settings

  B. Call the vendor

  C. Try another LAN connection

  D. Reboot the phone

  Correct Answer: D

  Reference: http://community.spiceworks.com/topic/172610-avaya-voip-phones-randomly- rebooting

• Question 806:

  A technician is installing and configuring a SOHO wireless network for a client. The client only wants five authorized computers to connect to the network with a defined IP range. Which of the following should the technician configure on the router? (Select TWO).

  A. DMZ

  B. DHCP

  C. ARP

  D. SSID

  E. MAC filtering

  Correct Answer: BE

  Reference: http://technet.microsoft.com/en-us/magazine/ff521761.aspx

• Question 807:

  A computer regularly shuts down and often will not turn on again for an hour or so. Which of the following tools should a technician use FIRST to troubleshoot this?

  A. Power supply tester

  B. Loopback plug

  C. POST card

  D. Ohm meter

  Correct Answer: A

• Question 808:

  A user states that when they power on their computer, they receive a "Non-bootable drive" error. The user works with external storage devices to transport data to their computer. The user stated that the computer worked fine the day before. Which of the following should be checked FIRST to resolve this issue?

  A. Jumper settings

  B. Device boot order

  C. PXE boot settings

  D. Hard drive cable

  Correct Answer: B

  Reference: http://pcsupport.about.com/od/fixtheproblem/ss/bootorderchange.htm

• Question 809:

  Which of the following protocols could a technician use to connect a smartphone to an email server? (Select TWO).

  A. SMTP

  B. POP3

  C. HTTP

  D. SNTP

  E. ICMP

  Correct Answer: AB

  SMTP and POP3 are standard email protocols. This is true on a smartphone as well. To connect to an email server, all you need is POP3 and SMTP information along with specific ports.

• Question 810:

  A user reports that their PC does not work. Which of the following would be the BEST question for the technician to ask the user to get further information?

  A. "Can you get to the Internet?"

  B. "What exactly does not work?"

  C. "Does the PC turn on?"

  D. "Are you able to sign on?"

  Correct Answer: B

  Clarify what is not working. The line of questioning is an effective strategy to discover and solve a problem especially on phone.