220-902 Exam Details

  • Exam Code
    :220-902
  • Exam Name
    :CompTIA A+ Certification
  • Certification
    :CompTIA Certifications
  • Vendor
    :CompTIA
  • Total Questions
    :1534 Q&As
  • Last Updated
    :May 26, 2026

CompTIA 220-902 Online Questions & Answers

  • Question 761:

    A user states that every print job submitted to a local printer prints out random characters. Which of the following steps would MOST likely resolve the problem?

    A. Reboot the computer and reset the printer
    B. Clear the NVRAM on the printer
    C. Reload the printer drivers
    D. Replace the printer cable

  • Question 762:

    A laptop's number lock and scroll lock lights are blinking in a certain sequence and is not booting. Which of the following would a technician do FIRST in this situation?

    A. Install a replacement memory module.
    B. Consult the manufacturer website for diagnostic codes.
    C. Attempt to boot into safe mode.
    D. Install a replacement hard drive.

  • Question 763:

    The digitizer on a user's smartphone intermittently stops working. Which of the following is MOST likely the issue?

    A. Screen orientation
    B. Software update
    C. Screen brightness
    D. Calibration

  • Question 764:

    An end user receives an unsolicited and unencrypted email containing a co-workers birth date and social security number. The end user should immediately contact the IT department and report a violation of which of the following policies?

    A. DRM
    B. EULA
    C. IRP
    D. PII

  • Question 765:

    The system administrator is tasked with installing Windows to 100 computers over the network. The systems administrator needs to remove system-specific identifiers. Which of the following would the system administrator use to accomplish this?

    A. Windows Deployment Services
    B. Remote Installation Services
    C. System Preparation Tool
    D. Unattended installation

  • Question 766:

    Which of the following are the BEST operating system security practices for a secure workstation? (Select TWO).

    A. Install a privacy filter
    B. Run CHKDSK regularly
    C. Updated malware and virus definitions
    D. Regularly schedule defragmentation
    E. Enable active scanning

  • Question 767:

    A newly deployed Windows PC cannot connect to the antivirus server on the local network for updates, but it can connect to other file servers and printers without issue. Which of the following is the MOST likely cause of this issue?

    A. The PC's Windows firewall is misconfigured
    B. The PC has an incorrect IP address configured
    C. The PC is on the wrong wireless network
    D. The PC does not have remote assistance turned on

  • Question 768:

    In a SOHO wireless network, which of the following prevents unauthorized users from accessing confidential data?

    A. Reduce broadcast power
    B. Change SSID name
    C. Set encryption
    D. Enable MAC filtering

  • Question 769:

    A technician has just installed and terminated a new CAT5 network cable. The device using the cable cannot connect to the network. Which of the following tools would be BEST in troubleshooting this issue?

    A. Cable tester
    B. Network analyzer
    C. Multimeter
    D. Toner probe

  • Question 770:

    A customer has made several trouble calls to the help desk and is very irate. The technician that receives the call has learned that the issue has not yet been resolved. The technician politely asks the customer to explain the issue, and learns that the problem needs to be escalated. Which of the following should the technician do once the problem has been escalated?

    A. Communicate status with customer and ensure successful call transfer
    B. Remain on the line until the issue is resolved
    C. Inform the customer that the issue cannot be resolved at this level
    D. Tell customer that patience will be needed

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