CompTIA CompTIA Certifications 220-902 Questions & Answers

• Question 751:

  A user, Ann, reports that her computer is able to connect to devices on her local network but not on the remote office network. Ann's computer shows the following ipconfig information: IP address: 192.168.10.45 Subnetmask: 255.255.255.0 Gateway: 192.168.11.1 DNS server 1: 192.168.10.2 DNS server 2: 8.8.8.8 Which of the following is the cause of the problem?

  A. DNS server 2 is set incorrectly.

  B. DNS server 1 is set incorrectly.

  C. IP address is set incorrectly.

  D. Gateway is set incorrectly.

  Correct Answer: D

  Reference: https://www.netsetman.com/support/viewtopic.php?id=255

• Question 752:

  A customer wrote an email password on a piece of paper and has misplaced it. The customer wants to know if the account has been compromised. Which of the following symptoms will MOST likely indicate that this has occurred?

  A. Pop-ups while browsing

  B. Lack of Internet connectivity

  C. Changed home page

  D. Undeliverable email returns

  Correct Answer: D

• Question 753:

  A technician discovers a PC has a virus on it. Which of the following should the technician do to remediate this?

  A. Create a system restore check point, run antivirus software, and create another check point when the PC is clean.

  B. Disable system restore, run antivirus software, and re-enable system restore when the PC is clean.

  C. Create a system image, run antivirus software, reboot the PC, and restore the system image when the PC is clean.

  D. Run antivirus software, reboot the PC, and create a system restore checkpoint when the PC is clean.

  Correct Answer: B

• Question 754:

  A user with a CRT monitor notes that there is a discolored area in a portion of their screen. Which of the following is the MOST likely cause of the issue?

  A. Bad video card

  B. The video card drivers need to be upgraded

  C. Bad monitor

  D. The screen needs to be degaussed

  Correct Answer: D

  Reference: http://www.wikihow.com/Degauss-a-Computer-Monitor

• Question 755:

  A technician is tasked with installing a legacy application on a Windows 7 computer. When the technician tries to install the legacy application, an error is received that the application cannot be installed because the OS is not supported. Which of the following should the technician do FIRST to try to get the application installed in Windows 7?

  A. Install the application in safe mode

  B. Install the application with compatibility mode

  C. Install the latest Windows service packs and updates

  D. Install Windows Security updates on the system

  Correct Answer: B

  Reference: http://social.technet.microsoft.com/Forums/windows/en-US/cdd894f8-1ee2- 43e5-952b-d04c25779a7f/how-to-install-a-software-application-using-compatibility-mode

• Question 756:

  Joe reports that the network inkjet printer is not printing any documents. Joe is able to print a test page from the front panel of the printer and the printer has an IP. Which of the following is the cause of the problem?

  A. Spooler service has stopped

  B. The USB cable is unplugged

  C. The printer has no ink

  D. The fuser needs to be replaced

  Correct Answer: A

• Question 757:

  Which of the following data types can be synchronized to a mobile device by default? (Select TWO).

  A. Biometric information

  B. Pictures

  C. Contacts

  D. Credentials

  E. SMS

  Correct Answer: BC

  Reference: http://windows.microsoft.com/en-us/windows7/sync-music-pictures-contacts- and-calendars-with-a-mobile-device

• Question 758:

  A technician is working on a user's PC. After testing the theory of the cause, which of the following could the technician perform NEXT? (Select TWO).

  A. Resolve issue

  B. Inform user

  C. New theory or escalate

  D. Document issue

  E. Verify system functionality

  Correct Answer: AC

  When you have tested the theory of cause, resolve the issue using troubleshooting techniques and if the issue is not resolved after the troubleshooting measure, reestablish the theory and escalate the issue to higher authorities.

• Question 759:

  A user, Ann, receives a call from Joe who states that he is brand new in the help desk. Joe states that he needs to update Ann's email client to prevent corruption. At Joe's request, Ann discloses her user name and password. She later discovers that Joe is not a member of the help desk. Which of the following has occurred?

  A. Social engineering

  B. Phishing

  C. Spear phishing

  D. Hijacking

  Correct Answer: A

  Reference: http://www.csoonline.com/article/663329/social-engineering-3-examples-of- human-hacking

• Question 760:

  A user is reporting that their screen is flickering at a rapid rate. Which of the following Control Panel paths should a technician use in order to remedy this issue?

  A. Display -> Settings -> Advanced -> General -> DPI

  B. Display -> Settings -> Resolution

  C. Display -> Settings -> Advanced -> Adapter -> Refresh

  D. Display -> Appearance -> Effects -> Transition

  Correct Answer: C

  Explanation: http://www.intel.com/support/graphics/sb/CS-003835.htm