A user states their Windows XP desktop PC fails to boot to the Windows logo. Which of the following tools could a technician use to help diagnose if there is a pre-boot failure?
A. Multimeter
B. POST card
C. Power supply tester
D. BIOS flash
A senior technician requests a diagnostic tool for checking external ports and connectors on computers and laptops. Which of the following tools would BEST accomplish this task?
A. Wireless locator
B. Corona wire
C. Toner probe
D. Loopback plugs
A user calls the help desk to report about their smartphone not being able to make any phone calls. The user admits that the smartphone can still send/receive email, browse all websites, and utilize all Internet-capable applications. Which of the following issues is MOST likely affecting the smartphone?
A. Wi-Fi is turned off; the cellular antenna is turned on.
B. The cellular antenna is turned off; Wi-Fi is still on.
C. The user forgot to turn off Bluetooth before trying to make a call.
D. The user has 4G capability turned off, and is only on 2G.
A technician is troubleshooting a PC that is not completing POST and merely provides an audible beep code. Which of the following should be the FIRST item checked?
A. The type of IDE cable used for the hard drive
B. The CMOS battery charge
C. The amount of available power to the hard drive
D. The memory configuration
A technician has finished replacing the network card in a laptop and has verified full system functionality. Which of the following troubleshooting steps should the technician take NEXT?
A. Document findings, actions, and outcomes
B. Escalate problem to a senior technician
C. Re-establish new theory of probable cause
D. Perform a full system backup
A technician gets a call from a customer stating that their computer will not boot. They are getting the following error "invalid system disk". Which of the following should the technician check FIRST?
A. Verify the operating system is installed correctly.
B. Verify that all removable drives are empty.
C. Verify Boot.ini is on the hard drive.
D. Verify the computer will boot into safe mode.
A user states they have to reset the date and time on their computer every day. Which of the following hardware needs to be replaced to resolve this issue?
A. Processor
B. Hard drive
C. CMOS battery
D. Memory
Ann, a home user, brings a Windows XP PC in for repair and reports that several disk read errors are occurring. She has run check disk and errors have been reported several times. Which of the following should a technician recommend? (Select TWO).
A. Increase the amount of RAM to improve disk checks
B. Backup all data on the drive
C. Upgrade to a home server
D. Purchase a new hard drive
E. Change the drive configuration to RAID 0
F. Upgrade to Windows 7 Professional
A PC uses RAID 1. Ann, a technician, has read in the event log that the drive "SATA 1" is no longer in sync with drive "SATA 0". Which of the following steps should she try FIRST to repair this PC to optimal running conditions?
A. Remove SATA 1 from the RAID group then try to re-add it
B. Replace both drives then restore from a backup
C. Remove both drives then switch the SATA channels
D. Replace SATA 1, rebuild the RAID and replace SATA 0
A user states that the computer takes a long time to load the desktop after login. Which of the following tools should be used to help remediate the problem?
A. Disk Management
B. FIXMBR
C. MSCONFIG
D. SFC
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