CompTIA CompTIA Certifications 220-902 Questions & Answers

• Question 781:

  A user has a laptop that they need to get ready for an outdoor presentation. The user is concerned that the laptop will turn off the screen or go into standby before their presentation is complete. Which of the following Control Panel paths should the technician use in order to prevent this from occurring?

  A. System -> Hardware

  B. Power Options -> Power Schemes

  C. System -> Advanced -> Performance

  D. Power Options -> Hibernate

  Correct Answer: B

  Reference: http://www.pcsnippets.com/tutorials/how-to-change-the-power-scheme- settings-in-windows-xp/1

• Question 782:

  A computer system uses a large CRT. The display is experiencing display issues around the edges. The technician suspects something in the computing environment is causing the problem. Which of the following should MOST likely be moved to reduce the issue?

  A. Unshielded speakers

  B. Wireless directional antennas

  C. Wireless access points

  D. High speed laser printers

  Correct Answer: A

• Question 783:

  Users are reporting that their laser printer is picking up multiple pages. The printer has very high utilization. Which of the following should be performed to resolve this issue?

  A. Use a maintenance kit

  B. Calibrate the printer

  C. Replace the toner

  D. Replace the fuser

  Correct Answer: A

  Reference: http://en.wikipedia.org/wiki/Laser_printing#Laser_printer_maintenance

• Question 784:

  A user has downloaded and installed a browser add-on that causes the browser to hang. The PC has very slow system response when rebooted. Which of the following should a technician do to troubleshoot this problem?

  A. Run System Restore, update antivirus program, and run an antivirus scan.

  B. Remove all Internet temporary files, run an antivirus scan, and reboot using Last Known Good Configuration.

  C. Remove all temporary files, turn off System Restore, update and run an antivirus scan.

  D. Run an antivirus scan, Run Disk Cleanup, and reboot into Safe Mode.

  Correct Answer: C

  This might be the sign of a virus infecting the system. First, remove all temporary Internet files on your computer. Viruses are downloaded through software or a webpage. And normally it resides in Temporary Internet Files folder. Now turn off system restore because you don't want to load a previous state on the computer with the virus still lingering the digital wild. Run an antivirus program to clean infected files.

• Question 785:

  A user tries to connect to the Internet using a dial-up modem and receives a "No dial tone detected" message. Which of the following is the FIRST thing the technician should check to troubleshoot the issue?

  A. Check if the cable is connected on the modem's phone RJ-45 port.

  B. Check if the cable is connected on the modem's line RJ-11 port.

  C. Check if the cable is connected on the modem's line RJ-45 port.

  D. Check if the cable is connected on the modem's phone RJ-11 port.

  Correct Answer: B

  Reference: http://support.microsoft.com/kb/326681

• Question 786:

  Which of the following mobile phone features redirects the screen orientation as the user turns their phone?

  A. GPS

  B. Geotracking

  C. Locator application

  D. Gyroscope

  Correct Answer: D

  Reference: http://android.stackexchange.com/tags/auto-rotation/info

• Question 787:

  Which of the following allows a user to pinch zoom on an Android device?

  A. Accelerometer

  B. Micro USB port

  C. Multi-touch

  D. A trackball

  Correct Answer: C

  Reference: http://en.wikipedia.org/wiki/Multi-touch

• Question 788:

  A user reports that people are receiving emails from their account that the user never sent. Which of the following security measures would BEST resolve the problem?

  A. Check the boot.ini on the PC for malicious entries.

  B. Change the account password.

  C. Upgrade the email client to a newer version.

  D. Install a more expensive spam filter.

  Correct Answer: B

  The best security measure is to rename or change the account password. Hackers sometimes break into email accounts to send malicious emails to various people.

• Question 789:

  Ann, a user, has brought her laptop in for service. She reports that her battery is at 100%, but whenever it is unplugged it immediately shuts down. Which of the following should the technician do?

  A. Replace the battery

  B. Change power settings to balanced

  C. Replace the power adapter

  D. Enable APM in the BIOS

  Correct Answer: A

  Explanation: http://www.dummies.com/how-to/content/how-to-replace-your-laptop- battery.html

• Question 790:

  A user reports that they cleared a paper jam and now cannot print. The technician reseats the paper and then prints a test page from the printer. A test page sent from the workstation does not print. Which of the following actions should the technician take FIRST?

  A. Clear the print queue.

  B. Check the printer connection.

  C. Reboot the computer.

  D. Stop and start the printer.

  Correct Answer: A

  Reference: http://www.howtogeek.com/100358/how-to-cancel-or-delete-a-stuck-print-job- in-the-windows-print-queue/