A user has a problem with the touchpad on their Windows XP notebook. The problem started after a new manufacturer hardware update was installed. Which of the following should a technician do FIRST to troubleshoot this problem?
A. Edit the device properties in the Registry.
B. Call the manufacturer support line.
C. Use rollback driver in Device Manager.
D. Update the OS to the latest service pack.
A custom configured PC with a powerful processor, high-end video, upgraded audio, and increased cooling would be MOST suited to which of the following applications?
A. Thin client
B. Gaming PC
C. Virtualization workstation
D. Thick client
A technician has a client's laptop that is randomly shutting down. Which of the following is the FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop's issue?
A. Document finding, actions, and outcomes
B. Identify the problem
C. Establish a theory
D. Establish a plan of action to resolve the problem
A technician is called in to troubleshoot a four disk RAID 10 array on a high end Windows 7 Enterprise workstation. One drive has failed. Which of the following should the technician do to fix the problem?
A. Reseat the drive and verify the RAID array is healthy
B. Replace the failed drive and verify the RAID is healthy.
C. Replace the failed drive and restore the data.
D. Add a fifth drive and make it a spare.
A user reports that the desktop PC shuts down 10 minutes after turning it on in the morning. When the technician moves the PC, it sounds like there are loose parts sliding around in the case. Which of the following is the MOST likely explanation for the PC shutting down?
A. The CMOS battery is bad.
B. A memory module has become unseated.
C. The heat sink retaining clip has broken loose.
D. The hard drive cable has become unseated.
A modern gaming graphics card is showing pixilation on screen and is occasionally rebooting a PC without prior notice. Which of the following symptoms is MOST likely being experienced?
A. Old drivers
B. Card overheating
C. Improper slot installation
D. Resolution mismatch
A user's computer will not boot. A technician notices four indicator lights on the backside of the computer. Two of the lights are green, and two are amber. Which of the following documentation should the technician read to determine what the lights are indicating?
A. Network diagram
B. Computer manual
C. Asset management
D. Wiring scheme
After updating the device drivers for a video adapter, a user reports they are only able to view a portion of the screen and the text is very large. Which of the following is MOST likely the cause?
A. Refresh rate set too low
B. Refresh rate set too high
C. Resolution set too low
D. Resolution set too high
A technician is repairing a workstation that exhibits random reboots at odd times of the day. Which of the following should be performed FIRST when troubleshooting the issue? (Select TWO).
A. Check the PSU integrity
B. Check the CMOS battery
C. Check the video card integrity
D. Check the memory integrity
E. Check the optical drive integrity
A technician has imaged Windows 7 to a new drive and installed it into the PC. The PC, however, will not boot the new disk. Using the recovery console, which of the following should the technician try NEXT?
A. Select the bootable partition in fdisk
B. Fix the master boot record with fdisk
C. Use the bootcfg /rebuild command to recreate the mbr
D. Mark the disk active in diskpart
E. Mark the partition as clean in diskpart
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