Oracle 1Z0-1064 Online Practice Questions and Exam Preparation

Oracle 1Z0-1064 Online Questions & Answers

• Question 61:

  Condition Column Severity = High Calendar = 9AM to 5 PM, Monday ?Friday, US EST Resolution Metric = 2880 Resolution Warning Threshold 120 First Response Metric= 360 First Response Warning Threshold

  A. Resolution is due on Saturday, 2 PM EST.
  B. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
  C. First Response is due on Friday, 12 noon EST.
  D. If the SR is not resolved,Resolution warning will occur on Monday, 12 noon EST.
  B. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
  C. First Response is due on Friday, 12 noon EST.

• Question 62:

  Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.

  Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

  A. In Advanced Search, confirm Record Set = Assigned to Me.
  B. Change the section identified with Status = New
  C. In Advanced Search, save and select the "Set as Default" box.
  D. In Advanced Search, select Action > Update.
  E. Click the Show Advanced Search icon.
  F. In Advanced Search, Add Channel Type = Web.
  A. In Advanced Search, confirm Record Set = Assigned to Me.
  B. Change the section identified with Status = New
  C. In Advanced Search, save and select the "Set as Default" box.
  E. Click the Show Advanced Search icon.
  F. In Advanced Search, Add Channel Type = Web.

• Question 63:

  One of your service agents needs a new search filter on his Service Requests' list page.

  How can the agent achieve this?

  A. Add fields from the advanced search functionality.
  B. Grant the agent Administrator permissions to addnew search filters.
  C. Create a new search through the application composer.
  D. Create several personalized searches and create them to each other.
  C. Create a new search through the application composer.

• Question 64:

  What is the main function of the Data Security Policies?

  A. defines the data a particular user can see and/or modify
  B. defines the views the application can access
  C. defines the privileges and roles a particular user can have
  D. defines the views or functionalities the user can access
  E. defines the actions a particular user can do
  D. defines the views or functionalities the user can access

• Question 65:

  Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.

  What option could cause this problem?

  A. The User Group selected for authoring articles has been set to `External".
  B. The Base Locale for the articles has not been enabled in the correct language.
  C. Users have not been given the "Knowledge Analyst" role.
  D. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
  C. Users have not been given the "Knowledge Analyst" role.

• Question 66:

  Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.

  Identify three advantages of selecting the category correctly.

  A. The hierarchical structure of the categories helps to improve the service request classification.
  B. Categories determine the steps an agent must follow to close the service request.
  C. Categories facilitate the assignment of an agent to the service request.
  D. Categories improve the filtering ofKnowledge articles that might contain a potential solution to the problem.
  E. Filter the selection of the product related to the service request, when filtering by a particular category.
  A. The hierarchical structure of the categories helps to improve the service request classification.
  C. Categories facilitate the assignment of an agent to the service request.
  D. Categories improve the filtering ofKnowledge articles that might contain a potential solution to the problem.

• Question 67:

  Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.

  Whichoption allows the customer to address the problem, so that all users can get articles in their native language?

  A. Modify the original base locales of the articles to match the target language.
  B. Deploy the Auto-Translate option on existing articles andturn on the "auto-Translate new articles" feature.
  C. Enable new locales for the languages to be used and provision designated users to translate the articles.
  D. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
  C. Enable new locales for the languages to be used and provision designated users to translate the articles.

• Question 68:

  Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

  A. Add an extension column to the milestone object to hold the warning threshold value.
  B. Configure an analytics report showing milestones in warning status.
  C. Specify the warning threshold for the milestone in the standard coverages.
  D. Create standard text to be posted to the message thread.
  E. Configure the email template to be used for notification.
  F. Configure an object workflow action to send the email when the milestone status changes to warning.
  B. Configure an analytics report showing milestones in warning status.
  C. Specify the warning threshold for the milestone in the standard coverages.
  E. Configure the email template to be used for notification.

• Question 69:

  Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not beingreceived.

  What is the problem?

  A. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
  B. The configured frequency to retrieve emails is too long.
  C. Incoming messages have a custom filter.
  D. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
  C. Incoming messages have a custom filter.

• Question 70:

  Which two options are true about reporting on milestones?

  A. Administrator-defined milestone data is not included in Analytics.
  B. No standard reports onmilestones are provided.
  C. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
  D. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
  A. Administrator-defined milestone data is not included in Analytics.
  D. An as-delivered SLA Infolet shows near-overdue and overdue milestones.