Oracle 1Z0-1064 Online Practice Questions and Exam Preparation

Oracle 1Z0-1064 Online Questions & Answers

• Question 11:

  Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a newcatalog.

  What are two advantages of creating a new service catalog instead of using an existing one?

  A. requires less work and effort
  B. allows use of a simpler hierarchy
  C. allows the display of a product hierarchy specifically for service purposes
  D. allows you to use the same product hierarchy as sales
  A. requires less work and effort
  D. allows you to use the same product hierarchy as sales

• Question 12:

  Oracle Engagement Cloud provides tools to add or modify which six types of entities?

  A. Icons
  B. Themes
  C. Object workflow
  D. Exports
  E. Reports
  F. Fields
  G. Objects
  H. Roles and privileges
  D. Exports
  E. Reports
  F. Fields
  G. Objects

• Question 13:

  You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.

  What will be the expected result in the assignment of a queuefor these service requests?

  A. An error will occur; no queue is assigned to the service request.
  B. The queue defined in the first evaluated rule is always assigned to the service request.
  C. The queue defined by default is the one assigned to the servicerequest.
  D. The service request assignment will be unpredictable.
  B. The queue defined in the first evaluated rule is always assigned to the service request.

• Question 14:

  Which two are required to publish a completed Digital Customer Service (DCS) application?

  A. a single "publish" action to complete the task
  B. nothing (DCS applications are always available to all users.)
  C. moving the application to Staging and subsequently to Production status
  D. system administrator approval
  B. nothing (DCS applications are always available to all users.)
  C. moving the application to Staging and subsequently to Production status

• Question 15:

  Identify the sequence of steps you must follow to disable the Service Communication channels.

  A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
  B. Navigate to Setup and maintenance > Selectthe Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
  C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
  D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
  E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
  C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.

• Question 16:

  If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

  A. not be able to preview your application before you publish it
  B. have to contact Oracle Support for the permission to deploy your custom DCS application
  C. be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
  D. be required to create all of your own components for the display of Engagement Cloud objects
  D. be required to create all of your own components for the display of Engagement Cloud objects

• Question 17:

  You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.

  Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

  A. Engagement Cloudsupports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
  B. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currentlyon the Engagement Cloud browser page or not.
  C. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browserpage or not.
  D. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
  C. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browserpage or not.

• Question 18:

  Select three correct limits and restrictions when importing data from a file.

  A. Both create and update operations are available for imported records.
  B. By default, the import starts immediately after itis activated.
  C. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
  D. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
  E. If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
  A. Both create and update operations are available for imported records.
  B. By default, the import starts immediately after itis activated.
  C. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

• Question 19:

  Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.

  Which are two reasonsfor this behavior?

  A. You have not enabled the Computer Telephony Integration (CTI) service.
  B. The only toolbar enabled is the default one, and you must configure at least two.
  C. You did not enable the vertical toolbar which is required, while the horizontal is optional.
  D. The signed-in user does not have the appropriate access privileges to a toolbar.
  E. You entered a toolbar height that is not more than 70 pixels.
  A. You have not enabled the Computer Telephony Integration (CTI) service.
  C. You did not enable the vertical toolbar which is required, while the horizontal is optional.

• Question 20:

  Which two statements are true regarding the Audit History tab of a Service Request?

  A. It is enabled by default.
  B. It is available only toauthorized administrators.
  C. It is searchable by date range, username, event type, event severity, and event duration.
  D. It is exportable to Excel.
  E. It allows users to save searches for later reuse.
  A. It is enabled by default.
  E. It allows users to save searches for later reuse.