Oracle 1Z0-1064 Online Practice Questions and Exam Preparation

Oracle 1Z0-1064 Online Questions & Answers

• Question 1:

  You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

  A. Time Period
  B. Duration
  C. Available
  D. Interval
  E. Start/Stop
  B. Duration

• Question 2:

  Your customer asked you to modify the default severity value for new service requests. Which three steps should you follow to make the change?

  A. Navigate to Setup andMaintenance > Service > Service Request > Manage Service Request Profile Options.
  B. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
  C. Lock the Profile Option for editing.
  D. Modify the Profile Value and save.
  E. Unlock and publish the new selected profilevalue.
  F. Select View > Detach.
  B. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
  D. Modify the Profile Value and save.
  E. Unlock and publish the new selected profilevalue.

• Question 3:

  Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.

  Which of the following is causing this behavior?

  A. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
  B. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
  C. The batch job for recommendations has not been executed.
  D. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
  E. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
  A. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.

• Question 4:

  You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.

  Which is the main reason for this issue?

  A. There are no specific e-mail tasks available.
  B. The environment was not provisioned correctly and the service module is missing.
  C. The team members don't have the Email Administrator Role provisioned.
  D. Theteam members have not established the e-mail feature on the Offerings page.
  D. Theteam members have not established the e-mail feature on the Offerings page.

• Question 5:

  Which two options are true about role synchronization for Digital Customer Service (DCS)?

  A. is required for every DCS instance
  B. also synchronizes userIDs and passwords between DCS and Engagement Cloud
  C. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
  D. is real time
  A. is required for every DCS instance
  D. is real time

• Question 6:

  Your customer has noticed thatemails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.

  What is the cause of this new behavior?

  A. a configured job to process inbound emails
  B. an inbound message filter per time schedule
  C. a configured profile option to schedule the retrieval of emails
  D. an inbound message filter per sender
  B. an inbound message filter per time schedule

• Question 7:

  Which three steps are required to set up a standard coverage for the following scenario:

  High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

  A. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
  B. Do not choose any optional criteria columns.
  C. Choose all optional result columns.
  D. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
  A. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
  B. Do not choose any optional criteria columns.
  D. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

• Question 8:

  Which four statements are correct about hotkeys for Action Commands?

  A. They allow a user to escalate a service request.
  B. They have default values.
  C. They can all be modified.
  D. They allow a user to forward a service request.
  E. They can be assigned to a custom action script.
  F. They allow a user to copy a service request.
  A. They allow a user to escalate a service request.
  B. They have default values.
  C. They can all be modified.
  D. They allow a user to forward a service request.

• Question 9:

  Which three subobject functions are included in the REST API for Service Requests (SRs)?

  A. Update SR reference
  B. Update resource manager
  C. Delete activity
  D. Update resource member
  E. Delete message
  A. Update SR reference
  C. Delete activity
  D. Update resource member

• Question 10:

  A service agent can create tasks from different system areas.

  Identify three modules where a service agent can create and associate tasks.

  A. Sales opportunities
  B. Notes
  C. Contacts
  D. Social network
  E. Service requests
  A. Sales opportunities
  D. Social network
  E. Service requests