Oracle 1Z0-1064 Online Practice Questions and Exam Preparation

Oracle 1Z0-1064 Online Questions & Answers

• Question 71:

  You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

  A. You can modify the workflow to update field values within the SR object.
  B. You can generate tasks for the SR object from the workflow.
  C. You must make the changes using the Page Composer tool.
  D. You will be required to code any new workflow actions in Groovy.
  E. You can send an e-mail notification to specified recipients.
  F. You can define the workflow to run when certain fields of the SRobject are changed.
  A. You can modify the workflow to update field values within the SR object.
  B. You can generate tasks for the SR object from the workflow.
  E. You can send an e-mail notification to specified recipients.
  F. You can define the workflow to run when certain fields of the SRobject are changed.

• Question 72:

  Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

  A. It allows edits to dashboard pages.
  B. It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.
  C. It requires proper permissions to use the tools and additional permissions to edit the desired object.
  D. In includes a preview option for all standard and custom object pages.
  B. It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.

• Question 73:

  What should you do to enable Password Reset in Digital Customer Service (DCS)?

  A. Add the Password Reset component to your DCS application.
  B. Instruct users that they can only change their password by chatting with an agent.
  C. Enablethe "Password Reset" option in the User Administration component.
  D. Obtain the Change Password Link and add it to your DCS page.
  D. Obtain the Change Password Link and add it to your DCS page.

• Question 74:

  What three things should you do once you have established a global default coverage?

  A. Createan ESS job to Monitor Service Request Milestones.
  B. Create an ESS job to Aggregate Service Requests.
  C. Use Application Composer to configure warning emails about milestone compliance events.
  D. Use Application Composer to include milestones on the Service Request Layout if desired.
  A. Createan ESS job to Monitor Service Request Milestones.
  B. Create an ESS job to Aggregate Service Requests.
  D. Use Application Composer to include milestones on the Service Request Layout if desired.

• Question 75:

  You are creating orediting a SmartText entry. Which four options can you insert into the entry?

  A. URLs
  B. Tables
  C. Images
  D. Variables
  E. Text
  F. Other SmartText entries
  B. Tables
  D. Variables
  E. Text
  F. Other SmartText entries