Oracle 1Z0-1064 Online Practice Questions and Exam Preparation

Oracle 1Z0-1064 Online Questions & Answers

• Question 21:

  Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.

  What could be causing this behavior?

  A. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articlesare updated.
  B. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
  C. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
  D. Users that want to see immediate updates to articlesmust have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
  B. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

• Question 22:

  You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.

  In which way can you enable the service requests to be shareable on Oracle Social Network?

  A. Setup and maintenance >Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
  B. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
  C. Setup and maintenance > Sales >Service Request > Manage Oracle Social Network Objects
  D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
  B. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service

• Question 23:

  Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?

  A. Validate that the product item is active and published.
  B. Verify that Eligible for Service is selected on the product item.
  C. Verify that Root Catalog is selected on the product groups.
  D. Validate that AllowDuplicate is selected on the product item.
  A. Validate that the product item is active and published.

• Question 24:

  You need to extract all service Request (SR) data from your Engagement Cloud site fromthe last 12 months.

  Identify two valid approaches to get this large volume of data.

  A. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
  B. You can download large volumes of SR data from theAnalytics interface.
  C. You must retrieve large volumes of data through a REST API endpoint.
  D. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
  A. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
  B. You can download large volumes of SR data from theAnalytics interface.

• Question 25:

  Which two are true characteristics about the lifecycle of a service request?

  A. If required, users can manually set the "Closed" status for a service request.
  B. Users can reopen a service request when the status is set to "Closed".
  C. Users can reopen a service request when the status is set to "Resolved".
  D. "Closed" status is set by an automaticjob after a specified number of days.
  E. "Customer working" is one of the five seeded status types.
  C. Users can reopen a service request when the status is set to "Resolved".
  D. "Closed" status is set by an automaticjob after a specified number of days.

• Question 26:

  Which three statements are true about building Digital Customer Service (DCS)applications?

  A. Many DCS applications can be active in production at the same time.
  B. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
  C. Only one version of a DCS application can be active in production at any time.
  D. DCS application can be embedded in other sites.
  B. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
  C. Only one version of a DCS application can be active in production at any time.
  D. DCS application can be embedded in other sites.

• Question 27:

  Your customer is asking for amodification of Lookup Types in Service Request.

  You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.

  Which four lookups can be modified from this task list?

  A. Manage Service Request Products
  B. Manage Service Request Status Values
  C. Manage Service Request Categories
  D. Manage Service Request Severities
  E. Manage Service Request Queue
  F. Manage Service Request Resolutions
  A. Manage Service Request Products
  B. Manage Service Request Status Values
  C. Manage Service Request Categories
  E. Manage Service Request Queue

• Question 28:

  If you want to disable the ability to delete activities for all users, what action should you perform?

  A. Remove the "delete activities" button from all pages used by the users who have this access.
  B. Remove the "delete activities" role from all the users who have this role.
  C. Remove the "delete activities" privilege from all the roles for users who have this access.
  D. Remove the users of the roles who have the "delete activities" access.
  D. Remove the users of the roles who have the "delete activities" access.

• Question 29:

  Which two steps are needed to create a new business object in Digital Customer Service?

  A. Assign the new business object to a new component.
  B. Assign object access roles to an administrative user.
  C. Map a Visual Builder Cloud Service business object to the object API.
  D. Assign the new business object to a page.
  B. Assign object access roles to an administrative user.
  C. Map a Visual Builder Cloud Service business object to the object API.

• Question 30:

  Identify three considerations before starting the configuration of assignment rules to service requests.

  A. the attributes of queues to use as criteria for your rule assignments
  B. the candidates of service requests to use as criteria for your rule assignments
  C. the candidates of queues to use as criteria for your rule assignments
  D. the attributes of service requests to use as criteria for your rule assignments
  E. the rule sets you want to create and the rules to include in each rule set
  B. the candidates of service requests to use as criteria for your rule assignments
  C. the candidates of queues to use as criteria for your rule assignments
  E. the rule sets you want to create and the rules to include in each rule set