Oracle 1Z0-1064 Online Practice Questions and Exam Preparation

Oracle 1Z0-1064 Online Questions & Answers

• Question 41:

  Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

  A. Object triggers
  B. Templates
  C. Business objects
  D. Languages
  E. Object workflows
  F. Pages
  G. Themes
  H. UI components
  A. Object triggers
  B. Templates
  C. Business objects
  E. Object workflows
  F. Pages
  G. Themes

• Question 42:

  Your customer has three service request child categories under the top-level service requestcategory "Accounts":

  Gold Accounts Silver Accounts Basic Accounts

  You now want to disable the "Silver Accounts" category. Which option meets the requirement?

  A. In Setup and maintenance > Service > Setup > Service Request > manage service Request Childcategories, search for the "Accounts" category and deselect the "Active" Column.
  B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
  C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
  D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
  B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.

• Question 43:

  Which statement is correct when describing the process of adding assignment rules from Service Setup?

  A. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save andpublish.
  B. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
  C. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
  D. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.
  D. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.

• Question 44:

  You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is somestandard text appended to the email that is not part of the template: "Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081)

  Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn- [email protected]. {# #SR0000003056# #}"

  Which statement is true?

  A. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
  B. You have to edit the e-mail template and add HTML code to customize the standard text section.
  C. You can eliminate part of the standard message, butcannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
  D. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
  C. You can eliminate part of the standard message, butcannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

• Question 45:

  To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".

  Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

  A. Title, Status
  B. Title
  C. Title, Category, Severity, Status
  D. Title, Status, Problem Description
  E. Title, Category, Severity
  C. Title, Category, Severity, Status

• Question 46:

  What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

  A. Add images as the productimage will not be pulled from Engagement Cloud.
  B. Add the Product object to your DCS application.
  C. Add product ID(s) to the database component.
  D. Configure products groups and product items in Engagement Cloud.
  B. Add the Product object to your DCS application.
  C. Add product ID(s) to the database component.
  D. Configure products groups and product items in Engagement Cloud.

• Question 47:

  Digital Customer Service application configuration settings in json.cfg include which four options?

  A. Default communication preferences
  B. Knowledge management language locales
  C. Default chat channel preferences
  D. Service request links
  E. Knowledge management article links
  F. Product and category filtering
  G. Default notification preferences
  H. Default timezone
  B. Knowledge management language locales
  D. Service request links
  E. Knowledge management article links
  F. Product and category filtering

• Question 48:

  In which three situations can default coverage be applied?

  A. globally, to all service requests that do not have any other coverage
  B. for a specific SR category
  C. for a specificSR status
  D. for a specific period of time
  E. to a specific customer account
  A. globally, to all service requests that do not have any other coverage
  B. for a specific SR category
  D. for a specific period of time

• Question 49:

  Which three statements are true?

  A. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
  B. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
  C. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
  D. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
  A. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
  C. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
  D. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.

• Question 50:

  Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

  A. It does not require matching passwords between Engagement Cloud and DCS.
  B. It is configured exclusively via the Engagement Cloud Security Console.
  C. It enablesanonymous users to search the DCS knowledge base.
  D. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
  B. It is configured exclusively via the Engagement Cloud Security Console.
  C. It enablesanonymous users to search the DCS knowledge base.